Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302132 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Excela Health — 117 W Wellington Aly, LIGONIER PA, 15658

Sep 5, 2025 → Jun 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (39 biz days early)
Active: 53 biz days
Paused: 131 biz days
🕐 Clock stopped: Completed (Jun 3, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸131d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Mar 19, 2026
131 business days (not counted)
53d
▶ Clock Running
Status: Scheduled
Mar 19 → Jun 3, 2026
53 business days (counted)
Running total: 53 of ? biz days used
Created: Sep 5, 2025 Completed: Jun 3, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Mar 19 Ready for Release ⏸ Paused 131 —
Mar 19 → Jun 3 Scheduled ▶ Running 53 53
Dispatch 0.4d
Holding 131.0d (excluded)
Coordinators 53.3d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
131.0 days
Coordinators
53.3 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Jul 30, 2026 Completed: Jun 3, 2026 (57 days early)
📅
183.6 days Total Age
⏱️
131.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
51.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 131.0 days stuck in "Ready for Release"
⏱️
Total Delay 51.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
131.0d
Scheduled
53.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/29/2026 HWilliams - Called 724-537-1466, busy signal. Will FU with email re: rescheduling for 6/1/26 @ 1pm due to FSE was held up at another facility. 

Jordann.denezza@independence.health


05/22/2026 HWilliams - Called 724-537-1466, spoke with Jordann to resched PM due to FSE going on med leave. Sched FSE Fanfan for 5/29/26 @ 3PM. Sent confirmation email. 

Jordann.denezza@independence.health


03/19/2026 DMalloy -Email response received from Jordann and she agreed to have FSE Fanfan onsite on Friday 6/5/2026 at 945am. Emailed a confirmation.  

Jordann.denezza@independence.health


03/13/2026 DMalloy - First contact email bounced. Located new Email djankowski@excelahealth.org. Called 724.804.1768 asked for Deb. Was advised that she has retired. Transferred to new POC Jordan Denezza. She provided email for me to send over the PM details for her to determine if the device is hers. 

Jordann.denezza@independence.health


03/04/2026- HWilliams- First Contact email sent to customer Debby Jankowski confirming the device location, serial number and proposed a date and time for a visit. 

deborah.jankowski@independence.health

🔧 Work Performed
PM
🔍 Technician Findings
N/A
⚠️ Problem Description
EPIQ 7 Ultrasound System - IP 61923808 - SN US114B0318
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302132
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 131.0 business days
👷
▶
3 Technician Assigned Mar 19, 11:24 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-06-05T04:00:00.000+0000, 2026-06-05T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 193d 15h
📅
Dispatch Scheduled by Deon Malloy Mar 19, 12:00 PM
Scheduled For: 2026-06-05T14:30:00.000+0000
📅
Dispatch Scheduled by Deon Malloy Mar 19, 12:34 PM
Scheduled For: 2026-06-05T14:00:00.000+0000
🚨 47.0 business days
📅
Dispatch Scheduled by Heather Williams May 22, 11:27 AM
Scheduled For: 2026-05-29T14:00:00.000+0000, 2026-05-29T19:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Heather Williams May 29, 1:38 PM
Scheduled For: 2026-06-01T19:00:00.000+0000
📅
Dispatch Scheduled by Heather Williams May 29, 1:48 PM
Scheduled For: 2026-06-01T17:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
3 5x Labor Added Jun 2, 10:01 PM
5x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Fanfan Siku
From: Scheduled
To: Completed
Duration in Previous: 75d 10h
🏁
Status: Closed by Fanfan Siku
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
▶
2 Labor Added Jun 3, 11:16 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 13h 15m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 4, 4:54 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
💰
Status: Invoiced by Josh Longway Jun 5, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 5m

Bottlenecks

Scheduled
Duration: 53.3 business days (threshold: 2.0 business days)
Exceeded by 51.3 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Fanfan Siku
Scheduled
Jun 1, 1:00 PM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03246313 Labor Open 1 $0.00 Jun 2, 10:01 PM
WL-03246314 Labor Open 2 $275.00 Jun 2, 10:01 PM
WL-03246315 Labor Open 2 $0.00 Jun 2, 10:01 PM
WL-03246316 Travel Open 30 $0.00 Jun 2, 10:01 PM
WL-03246317 Travel Open 60 $0.00 Jun 2, 10:01 PM
WL-03246750 Labor Open - $38.00 Jun 3, 11:16 AM

Details