Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302133 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Winthrop University Hospital — 120 Mineola Blvd, Mineola NY, 11501

Sep 5, 2025 → May 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (30 biz days early)
Active: 9 biz days
Paused: 163 biz days
🕐 Clock stopped: Tech Off Site (May 15, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸163d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → May 4, 2026
163 business days (not counted)
▶ Clock Running
Status: Scheduled
May 4 → May 15, 2026
9 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 15 → May 15, 2026
0 business days (counted)
Running total: 9 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: May 15, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → May 4 Ready for Release ⏸ Paused 163 —
May 4 → May 15 Scheduled ▶ Running 9 9
May 15 → May 15 Tech On Site ▶ Running 0 9
Dispatch 0.4d
Holding 163.0d (excluded)
Coordinators 9.4d
Field Work 0.5d
Billing 1.3d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
163.0 days
Coordinators
9.4 days
Over SLA
Field Work
0.5 days
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Jun 30, 2026 Completed: May 15, 2026 (46 days early)
📅
172.4 days Total Age
⏱️
163.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
8.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 343 days old
🚨
Primary Delay 163.0 days stuck in "Ready for Release"
⏱️
Total Delay 8.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
163.0d
Scheduled
9.4d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/04/2026 DMalloy - Email recieved from customer agreeing to have FSE Vivian Hyde onsite on next week Friday, May 15, 2026 by 10am. Emailed a confirmation.  

janine.trahan@nyulangone.org


05/01/2026 DMalloy - follow up email sent to the POC proposing FSE Vivian be onsite on Thursday, May 14, 2026 at 10am. 

janine.trahan@nyulangone.org

phoebee.boubert@nyulangone.org


02/24/2026 SRobinson- Janine confirmed proposed 0407 at 10am for Andre.

02/17/2026 SRobinson- Called Janine Trahan, 631-747-5267. It went to VM, LM. Going to follow up with an email as well. 

02/11/2026 SRobinson- Called Janine Trahan, 631-747-5267. It went to VM, LM. Going to follow up with an email as well. 

02/03/2026 SRobinson- Sendig email to to janine.trahan@nyulangone.org to confirm and schedule.

🔧 Work Performed
EPIQ 7 Ultrasound Circular Edition - IP 92163936 - SN US321B2169
⚠️ Problem Description
EPIQ 7 Ultrasound Circular Edition - IP 92163936 - SN US321B2169
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302133
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 163.0 business days
👷
▶
4 Technician Assigned May 4, 4:41 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-05-15T04:00:00.000+0000, 2026-05-15T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 239d 20h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-05-15T14:00:00.000+0000
⚠️ 9.9 business days
🔧
Status: Tech On Site by Vivian Hyde May 15, 10:27 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 17h
⏱️
▶
2 2x Labor Added May 15, 2:03 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2
🚗
2x Travel Added May 15, 2:09 PM
Type: Travel
Status: Open
Qty: 25
🚗
Status: Tech Off Site by Vivian Hyde May 15, 2:28 PM
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 4h 1m, 0m
🏁
Status: Closed by Vivian Hyde May 15, 2:34 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 2.0 business days
⏱️
▶
2 Labor Added May 18, 9:48 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 19h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 21, 5:41 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 7h
💰
Status: Invoiced by Josh Longway May 22, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 18m

Bottlenecks

Scheduled
Duration: 9.4 business days (threshold: 2.0 business days)
Exceeded by 7.4 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
May 15, 10:00 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03228017 Labor Open 1.5 $0.00 May 15, 2:03 PM
WL-03228018 Labor Open 2 $275.00 May 15, 2:03 PM
WL-03228019 Labor Open 2 $0.00 May 15, 2:06 PM
WL-03228023 Travel Open 25 $0.00 May 15, 2:09 PM
WL-03228024 Travel Open 25 $0.00 May 15, 2:10 PM
WL-03229863 Labor Open 0.016666666666667 $38.00 May 18, 9:48 AM

Details