Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302134 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Childrens Hospital Of Philadelphia — 1245 Highland Ave, Abington PA, 19406

Sep 5, 2025 → Aug 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (7 biz days early)
Active: 81 biz days
Paused: 156 biz days
🕐 Clock stopped: Completed (Aug 19, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸156d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Apr 23, 2026
156 business days (not counted)
81d
▶ Clock Running
Status: Scheduled
Apr 23 → Aug 19, 2026
81 business days (counted)
Running total: 81 of ? biz days used
Created: Sep 5, 2025 Completed: Aug 19, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Apr 23 Ready for Release ⏸ Paused 156 —
Apr 23 → Aug 19 Scheduled ▶ Running 81 81
Dispatch 0.4d
Holding 156.0d (excluded)
Coordinators 81.0d
Billing 4.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
156.0 days
Coordinators
81.0 days
Over SLA
Billing
4.4 days
Over SLA
Created: Sep 5, 2025 Due: Aug 30, 2026 Completed: Aug 19, 2026 (11 days early)
📅
236.4 days Total Age
⏱️
156.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
83.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 411 days old
🚨
Primary Delay 156.0 days stuck in "Ready for Release"
⏱️
Total Delay 83.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
156.0d
Scheduled
81.0d / 2.0d SLA
Closed
5.4d / 1.0d SLA
07e-Partial Project
0.9d
WO Correction Needed
2.4d
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/10/2026 ARuby - Rcvd email from Mya Carney mya.carney@nemours.org confirming Aug 18th @3:30pm

06/10/2026 ARuby - called 302-298-7311 auto system. need an extention or it will hang up on you. tried again for directory, press 4 no matching names. called 302.433.3224 for mya (Numbers called were both listed as POC phone) Updated number 302.433.3224, VM/LM sent fu mya.carney@nemours.org


04/23/2026 Rbailey - Rcvd email from Carney, Mya <Mya.Carney@nemours.org> advising that this location should be Nemours Children’s Health, Abington 1245 Highland Ave Suite 204 (Price Bldg.) Abington, PA 19001. Updating Address. She approved July 8 @8am for Jason Yenser. Sending Email and Dispatching WO


04/22/2026 Rbailey - Called 302.679.2242 Spoke with Joe Walter. He advised that he is working on the list to advise the locations of these devices. He said that Lisa is no longer there and that they will probably be under Melissa Gilmore or Mya Carney. Including them in email to Confirm the location of these devices

Melissa.Gilmore@nemours.org

Mya.Carney@nemours.org


04/17/2026 Rbailey - Called 302.438.5883 As email from 2023 has Joseph Walter advising location. Spoke with Nicole Peirson as Joe was OOO. She said she is showing the devices moving. Sending email get confirmation on the locations. Proposing Jason Yenser July 8 at 8am

joseph.walter@nemours.org

nicole.peirson@sodexo.com


04/17/2026 Rbailey - Called 302.438.5883 As email from 2023 says that is in Abington, however previous WO had Nemours Alfred I DuPont Hospital. Called for Lisa Elliot previous contact, but Number not in Service


04/03/2026 - ARuby - called (215) 481-2000 Rep xfer to biomed press 1 for Jefferson Biomed- line sent me to technical solutions instead. Spoke to Lent he asked for my campus key code. He said to try a different ext. no better line 

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 100839774 - SN US123B0761
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302134
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 156.0 business days
🗓️
▶
3 Status: Scheduled Apr 23, 12:42 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Ricky Bailey
Technician: Jason Yenser
📅
Dispatch Scheduled by Ricky Bailey
Scheduled For: 2026-07-08T12:00:00.000+0000
🚨 34.0 business days
📅
Dispatch Scheduled by Autumn Ruby Jun 10, 3:45 PM
Scheduled For: 2026-08-18T19:30:00.000+0000
🚨 48.0 business days
⏱️
2x Labor Added Aug 18, 4:25 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 49
⏱️
2x Labor Added Aug 18, 7:51 PM
Type: Labor, Expenses
Status: Open
Qty: 2, 1
💵
Expenses Added Aug 18, 7:58 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Jason Yenser Aug 18, 8:21 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 117d 7h, 0m
⏳ 2.5 business days
⏱️
Labor Added Aug 20, 9:12 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Aug 20, 9:17 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 12h
✏️
Status: WO Correction Needed by Timothy Amburgey Aug 20, 4:28 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 7h 11m
⏳ 2.9 business days
🏁
Status: Closed by Jason Yenser Aug 24, 4:33 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 4d 0h
⏳ 3.9 business days
📄
Status: Ready to Bill by Timothy Amburgey Aug 27, 10:09 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 17h
💰
Status: Invoiced by Josh Longway Aug 28, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 17h 51m

Bottlenecks

Scheduled
Duration: 81.0 business days (threshold: 2.0 business days)
Exceeded by 79.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Aug 18, 3:30 PM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03340876 Labor Open 1.5 $275.00 Aug 18, 4:25 PM
WL-03340877 Travel Open 49 $0.00 Aug 18, 4:25 PM
WL-03341353 Labor Open 2 $0.00 Aug 18, 7:51 PM
WL-03341354 Expenses Open 1 $0.00 Aug 18, 7:51 PM
WL-03341362 Expenses Open 1 $0.00 Aug 18, 7:58 PM
WL-03343886 Labor Open - $38.00 Aug 20, 9:12 AM

Details