Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302134 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Childrens Hospital Of Philadelphia — 1245 Highland Ave, Abington PA, 19406

Sep 5, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
10 biz days remaining
Active: 78 biz days
Paused: 156 biz days
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸156d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Apr 23, 2026
156 business days (not counted)
78d
▶ Clock Running
Status: Scheduled
Apr 23 → Aug 14, 2026
78 business days (counted)
Running total: 78 of ? biz days used
Created: Sep 5, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Apr 23 Ready for Release ⏸ Paused 156
Apr 23 → Aug 14 Scheduled ▶ Running 78 78
Dispatch 0.4d
Holding 156.0d (excluded)
On Track
Dispatch
0.4 days
Holding (excluded from total)
156.0 days
Created: Sep 5, 2025 Due: Aug 30, 2026 (16 days left)
📅
234.4 days Total Age
⏱️
156.0d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Scheduled • 343 days old
🚨
Primary Delay 156.0 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
156.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/10/2026 ARuby - Rcvd email from Mya Carney mya.carney@nemours.org confirming Aug 18th @3:30pm

06/10/2026 ARuby - called 302-298-7311 auto system. need an extention or it will hang up on you. tried again for directory, press 4 no matching names. called 302.433.3224 for mya (Numbers called were both listed as POC phone) Updated number 302.433.3224, VM/LM sent fu mya.carney@nemours.org


04/23/2026 Rbailey - Rcvd email from Carney, Mya <Mya.Carney@nemours.org> advising that this location should be Nemours Children’s Health, Abington 1245 Highland Ave Suite 204 (Price Bldg.) Abington, PA 19001. Updating Address. She approved July 8 @8am for Jason Yenser. Sending Email and Dispatching WO


04/22/2026 Rbailey - Called 302.679.2242 Spoke with Joe Walter. He advised that he is working on the list to advise the locations of these devices. He said that Lisa is no longer there and that they will probably be under Melissa Gilmore or Mya Carney. Including them in email to Confirm the location of these devices

Melissa.Gilmore@nemours.org

Mya.Carney@nemours.org


04/17/2026 Rbailey - Called 302.438.5883 As email from 2023 has Joseph Walter advising location. Spoke with Nicole Peirson as Joe was OOO. She said she is showing the devices moving. Sending email get confirmation on the locations. Proposing Jason Yenser July 8 at 8am

joseph.walter@nemours.org

nicole.peirson@sodexo.com


04/17/2026 Rbailey - Called 302.438.5883 As email from 2023 says that is in Abington, however previous WO had Nemours Alfred I DuPont Hospital. Called for Lisa Elliot previous contact, but Number not in Service


04/03/2026 - ARuby - called (215) 481-2000 Rep xfer to biomed press 1 for Jefferson Biomed- line sent me to technical solutions instead. Spoke to Lent he asked for my campus key code. He said to try a different ext. no better line 

⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 100839774 - SN US123B0761
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302134
Type: PM
Priority: PC
0.9 business days
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 156.0 business days
👷
3 Technician Assigned Apr 23, 12:42 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ricky Bailey
Scheduled For: 2026-07-08T12:00:00.000+0000
🗓️
Status: Scheduled by Ricky Bailey
From: Ready for Release
To: Scheduled
Duration in Previous: 228d 16h
🚨 34.0 business days
📅
Dispatch Scheduled by Autumn Ruby Jun 10, 3:45 PM
Scheduled For: 2026-08-18T19:30:00.000+0000

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Aug 18, 3:30 PM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Details