Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302143 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Montefiore Medical Center Hutch Metro Tower 2 — 1250 Waters Pl, Bronx NY, 10461

Sep 5, 2025 → Apr 7, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (57 biz days early)
Active: 39 biz days
Paused: 106 biz days
🕐 Clock stopped: Tech Off Site (Apr 8, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸106d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Feb 11, 2026
106 business days (not counted)
38d
▶ Clock Running
Status: Scheduled
Feb 11 → Apr 7, 2026
38 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 7 → Apr 8, 2026
1 business day (counted)
Running total: 39 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Apr 8, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Feb 11 Ready for Release ⏸ Paused 106 —
Feb 11 → Apr 7 Scheduled ▶ Running 38 38
Apr 7 → Apr 8 Tech On Site ▶ Running 1 39
Dispatch 0.4d
Holding 106.0d (excluded)
Coordinators 39.0d
Field Work 0.8d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
106.0 days
Coordinators
39.0 days
Over SLA
Field Work
0.8 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Jun 30, 2026 Completed: Apr 8, 2026 (83 days early)
📅
144.6 days Total Age
⏱️
106.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
38.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 106.0 days stuck in "Ready for Release"
⏱️
Total Delay 38.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
106.0d
Scheduled
39.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/11/2026 SRobinson- Kayla emailed back and confirmed for 04/17 at 12pm for Vivian. Dispatching WO and sending a confirmed email.

02/10/2026 RArnold -Emailed Kayla for update on scheduling device

02/03/2026 SRobinson- Called Kayla Velazquez, 929-263-3715. It went to VM, LM and sent a follow up email trying to schedule 04/06 starting at 9am for Vivian. 

11/04/2025 RArnold - Device confirmed by Kayla Velazquez. Montefiore Medical Center Hutch Metro Tower 2 1250 Waters Pl Bronx, NY 10461 - 7th floor cardiology 

🔧 Work Performed
EPIQ 7C Ultrasound System - IP 64256467 - SN USO14B0344
⚠️ Problem Description
EPIQ 7C Ultrasound System - IP 64256467 - SN USO14B0344
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302143
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 106.0 business days
👷
▶
3 Technician Assigned Feb 11, 10:34 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-04-07T16:00:00.000+0000
🗓️
Status: Scheduled by Shelby Robinson
From: Ready for Release
To: Scheduled
Duration in Previous: 157d 15h
🚨 39.0 business days
🔧
Status: Tech On Site by Vivian Hyde Apr 7, 3:22 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 55d 3h
🚗
Status: Tech Off Site by Vivian Hyde Apr 7, 8:49 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 5h 27m
⏱️
▶
2 4x Labor Added Apr 7, 9:05 PM
4x Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Vivian Hyde Apr 7, 9:11 PM
From: Tech Off Site
To: Completed
Duration in Previous: 21m
🏁
Status: Closed by Vivian Hyde Apr 7, 9:40 PM
From: Completed
To: Closed
Duration in Previous: 29m
⏳ 2.3 business days
⏱️
Labor Added Apr 9, 12:46 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 9, 12:51 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 15h
📄
Status: Ready to Bill by Timothy Amburgey Apr 9, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 41m
💰
Status: Invoiced by Josh Longway Apr 10, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Scheduled
Duration: 39.0 business days (threshold: 2.0 business days)
Exceeded by 37.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Apr 7, 12:00 PM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03176954 Labor Open 1.5 $0.00 Apr 7, 9:05 PM
WL-03176955 Labor Open 2.5 $0.00 Apr 7, 9:05 PM
WL-03176956 Labor Open 2 $275.00 Apr 7, 9:05 PM
WL-03176957 Travel Open 20 $0.00 Apr 7, 9:05 PM
WL-03176963 Expenses Open 1 $0.00 Apr 7, 9:07 PM
WL-03179617 Labor Open 0.016666666666667 $38.00 Apr 9, 12:46 PM

Details