Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302145 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 North Florida OB/GYN Assoc PA — 13241 Bartram Park Blvd, JACKSONVILLE FL, 32258

Sep 5, 2025 → Jun 29, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (22 biz days early)
Active: 9 biz days
Paused: 192 biz days
🕐 Clock stopped: Completed (Jun 29, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸192d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Jun 15, 2026
192 business days (not counted)
▶ Clock Running
Status: Scheduled
Jun 15 → Jun 29, 2026
9 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Entered
Jun 29 → Jun 29, 2026
0 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 29 → Jun 29, 2026
0 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 29 → Jun 29, 2026
0 business days (counted)
Running total: 9 of ? biz days used
Created: Sep 5, 2025 Completed: Jun 29, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Jun 15 Ready for Release ⏸ Paused 192 —
Jun 15 → Jun 29 Scheduled ▶ Running 9 9
Jun 29 → Jun 29 Entered ▶ Running 0 9
Jun 29 → Jun 29 Assigned ▶ Running 0 9
Jun 29 → Jun 29 Scheduled ▶ Running 0 9
Dispatch 0.0d
Holding 192.3d (excluded)
Coordinators 9.3d
Billing 0.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
192.3 days
Coordinators
9.3 days
Over SLA
Billing
0.5 days
Created: Sep 5, 2025 Due: Jul 30, 2026 Completed: Jun 29, 2026 (31 days early)
📅
201.4 days Total Age
⏱️
192.3d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
8.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 343 days old
🚨
Primary Delay 192.3 days stuck in "Ready for Release"
⏱️
Total Delay 8.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
192.3d
Scheduled
9.3d / 2.0d SLA
Closed
1.9d / 1.0d SLA
07e-Partial Project
2.9d
Ready to Bill
0.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/29/2026 RArnold - Removing from Jared and unsharring PWO per Stone

6/15/2026 THolmes - dispatching FSE Jared 6/16/26


06/15/2026 THolmes - Rcvd email from conf POC Sabrina Gersowsky. Dispatching to FSE Jared 6/17 9 am. updating POC # 904-710-3399 Sabrina


06/12/2026 THolmes - Called 904.271.6575 sabrina. no ans vm/lm. fu email sent to misty and sabrina.


06/12/2026 THolmes - Called 904-866-2077 Misty no ans VMLM


06/10/2026 THolmes - sent email mnipper@womenscarefl.com to propose new dates.


05/22/2026 THolmes - called Misty 904-866-2077 LM/VM.


05/21/2026 THolmes - sent email to Misty mnipper@womenscarefl.com to confirm dates for 5/26- 5/28 for all 6 devices.


05/18/2026 ALuman - sent a follow up email to Wendy Grobler wgrobler@womenscarefl.com to get EL signed. 2nd attempt

05/15/2026 ALuman - per email from Wendy Grobler, this machine is no longer at their facility. EL generated

05/13/2026 ALuman - called Misty Nipper 904-866-2077 to confirm. She asked me to email her all the SNs and addresses to mnipper@womenscarefl.com and she will loop in the practice manager for each location to schedule PMs


05/13/2026 ALuman - called 904-260-2255 to speak with Vashti Weatherspoon. spoke with Kristen at front desk and she xfer to nurses line. No answer, left VM

04/28/2026 ALuman - sent email to Misty Nipper to confirm and schedule mnipper@womenscarefl.com 

03/31/2026 ALuman - called Vashti Weatherspoon 904-260-2255 to confirm and schedule PM. Unable to speak to anyone, left a VM

03/30/2026 ALuman - sent follow up email to Vasthi Weatherspoon vweatherspoon@womenscareusa.com to confirm and schedule

03/12/2026 ALuman - sent email to Vashti Weatherspoon vweatherspoon@womenscareusa.com to confirm and schedule

🔧 Work Performed
RTP - Planner labor
⚠️ Problem Description
Affiniti 30 Ultrasound System - IP 84201622 - SN US320E0651
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302145
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 17m
🚨 192.8 business days
🗓️
▶
3 Status: Scheduled Jun 15, 5:33 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by TaVon Holmes
Technician: a0hVU000000Be6zYAC, Jared Heisler
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-06-15T12:15:00.000+0000
📅
Dispatch Scheduled by TaVon Holmes Jun 16, 8:26 AM
Scheduled For: 2026-06-16T12:15:00.000+0000
📅
Dispatch Scheduled by TaVon Holmes Jun 16, 1:53 PM
Scheduled For: 2026-06-16T16:00:00.000+0000
⚠️ 9.0 business days
🆕
▶
5 Status: Entered Jun 29, 12:38 PM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Completed → Labor Added
👷
Technician Assigned by Rebecca Arnold
Technician: Fady Messak
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-06-29T04:00:00.000+0000
✔️
Status: Completed by Rebecca Arnold
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 30, 12:28 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 23h 49m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 2, 4:05 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
💰
Status: Invoiced by Josh Longway Jul 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 55m

Bottlenecks

Scheduled
Duration: 9.3 business days (threshold: 2.0 business days)
Exceeded by 7.3 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Jun 29, 12:00 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03277414 Labor Open 0.016666666666667 $38.00 Jun 29, 12:40 PM

Details