Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302146 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Cabell Huntington Hospital Inc — 1340 Hal Greer Blvd, Huntington WV, 25701

Sep 5, 2025 → May 29, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (21 biz days early)
Active: 69 biz days
Paused: 112 biz days
🕐 Clock stopped: Completed (May 30, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸112d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Feb 20, 2026
112 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 20 → Feb 23, 2026
1 business day (counted)
Running total: 1 of ? biz days used
68d
▶ Clock Running
Status: Scheduled
Feb 23 → May 30, 2026
68 business days (counted)
Running total: 69 of ? biz days used
Created: Sep 5, 2025 Completed: May 30, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Feb 20 Ready for Release ⏸ Paused 112 —
Feb 20 → Feb 23 Ready for Scheduling ▶ Running 1 1
Feb 23 → May 30 Scheduled ▶ Running 68 69
Dispatch 0.4d
Holding 112.0d (excluded)
Coordinators 70.8d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
112.0 days
Coordinators
70.8 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Jun 30, 2026 Completed: May 30, 2026 (31 days early)
📅
181.4 days Total Age
⏱️
112.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
68.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 112.0 days stuck in "Ready for Release"
⏱️
Total Delay 68.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
112.0d
Ready for Scheduling
1.9d / 1.0d SLA
Scheduled
68.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/14/2026 HWilliams - Rescheduling for 5/29/26 due to FSE medical restrictions


02/20/2026 Rbailey - Called 304.526.2579 NA left VM advising that we were looking at May 11 @ 1pm. Sending email


02/20/2026 Rbailey - Rcvd an email from Rachel Stanton advising that this device is in the Echo Lab


02/09/2026 Rbailey - Sent 1st attempt email to Rachel Stanton rachel.stanton@chhi.org to confirm device location

🔧 Work Performed
PM
🔍 Technician Findings
N/A
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 104188442 - SN US523B1518
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302146
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:24 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 112.0 business days
📅
Status: Ready for Scheduling by Ricky Bailey Feb 20, 12:04 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 166d 16h
⏳ 2.0 business days
👷
▶
4 Technician Assigned Feb 23, 11:26 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-05-11T04:00:00.000+0000, 2026-05-11T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 23h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-05-11T17:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy Feb 23, 12:02 PM
Scheduled For: 2026-05-15T17:00:00.000+0000, 2026-05-15T14:00:00.000+0000
🚨 59.0 business days
📅
Dispatch Scheduled by Heather Williams May 14, 2:57 PM
Scheduled For: 2026-05-29T14:00:00.000+0000, 2026-05-28T12:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Heather Williams May 21, 1:27 PM
Scheduled For: 2026-05-29T13:00:00.000+0000
💵
2x Expenses Added May 21, 4:16 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 6.0 business days
⏱️
▶
3 8x Labor Added May 29, 10:53 PM
8x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Fanfan Siku
From: Scheduled
To: Completed
Duration in Previous: 95d 10h
🏁
Status: Closed by Fanfan Siku
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 1.1 business days
⏱️
Labor Added Jun 1, 11:20 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 1, 11:30 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 12h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 4, 4:54 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 5h
💰
Status: Invoiced by Josh Longway Jun 5, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 5m

Bottlenecks

Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business hours
Scheduled
Duration: 68.9 business days (threshold: 2.0 business days)
Exceeded by 66.9 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Fanfan Siku
Scheduled
May 29, 9:00 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (11)

Name Type Status Qty Amount Date
WL-03234632 Expenses Open 1 $0.00 May 21, 4:16 PM
WL-03234633 Expenses Open 1 $0.00 May 21, 4:16 PM
WL-03242780 Labor Open 0.5 $0.00 May 29, 10:53 PM
WL-03242781 Labor Open 1 $0.00 May 29, 10:53 PM
WL-03242782 Labor Open 2 $275.00 May 29, 10:53 PM
WL-03242783 Labor Open 6 $0.00 May 29, 10:53 PM
WL-03242784 Expenses Open 1 $0.00 May 29, 10:53 PM
WL-03242785 Expenses Open 1 $0.00 May 29, 10:53 PM
WL-03242786 Travel Open 10 $0.00 May 29, 10:53 PM
WL-03242787 Travel Open 278 $0.00 May 29, 10:53 PM
WL-03243777 Labor Open - $38.00 Jun 1, 11:20 AM

Details