Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302147 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Northwell Pulmonary And Cardiology — 1350 Northern Blvd, Manhasset NY, 11030

Sep 5, 2025 → Apr 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (55 biz days early)
Active: 46 biz days
Paused: 101 biz days
🕐 Clock stopped: Tech Off Site (Apr 10, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸101d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Feb 4, 2026
101 business days (not counted)
42d
▶ Clock Running
Status: Scheduled
Feb 4 → Apr 6, 2026
42 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Entered
Apr 6 → Apr 6, 2026
0 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 6 → Apr 10, 2026
4 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 10 → Apr 10, 2026
0 business days (counted)
Running total: 46 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Apr 10, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Feb 4 Ready for Release ⏸ Paused 101 —
Feb 4 → Apr 6 Scheduled ▶ Running 42 42
Apr 6 → Apr 6 Entered ▶ Running 0 42
Apr 6 → Apr 10 Scheduled ▶ Running 4 46
Apr 10 → Apr 10 Tech On Site ▶ Running 0 46
Dispatch 0.4d
Holding 101.0d (excluded)
Coordinators 47.4d
Field Work 0.6d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
101.0 days
Coordinators
47.4 days
Over SLA
Field Work
0.6 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Jun 30, 2026 Completed: Apr 10, 2026 (81 days early)
📅
147.4 days Total Age
⏱️
101.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
47.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 101.0 days stuck in "Ready for Release"
⏱️
Total Delay 47.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
101.0d
Scheduled
47.4d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.3d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/06/2026 DMalloy - Reassign from Andre to Vivian for the device to be completed on this week Friday, 4/10/2026 at 1:00PM 

jgiamundo@northwell.edu


02/04/2026 SRobinson- Jessica emailed back and confirmed the date 04/06 at 12pm and sending a confirmed email and dispatching to Vivian.


02/03/2026 SRobinson- Received an email back confirming device from Jessica Giamundo, she also confirmed that she is the POC. Sent email back asking about 04/06 at 12pm for Andre.

02/03/2026 SRobinson- Sendig email to jpontolill@northwell.edu to confirm and schedule.

🔧 Work Performed
Affiniti CVx Ultrasound System - IP 102377507 - SN US523R0884
⚠️ Problem Description
Affiniti CVx Ultrasound System - IP 102377507 - SN US523R0884
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302147
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 101.0 business days
👷
▶
3 Technician Assigned Feb 4, 10:02 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-04-06T16:00:00.000+0000
🗓️
Status: Scheduled by Shelby Robinson
From: Ready for Release
To: Scheduled
Duration in Previous: 150d 14h
🚨 43.0 business days
🆕
▶
4 Status: Entered Apr 6, 5:02 PM
Status: Entered → Dispatch Scheduled → Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-04-10T00:00:00.000+0000, 2026-04-10T04:00:00.000+0000
👷
Technician Assigned by Deon Malloy
Technician: Vivian Hyde
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-04-10T17:00:00.000+0000
⏳ 4.9 business days
🔧
Status: Tech On Site by Vivian Hyde Apr 10, 1:01 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 19h
⏱️
▶
4 4x Labor Added Apr 10, 5:07 PM
4x Labor Added → Travel Added → Status: Tech Off Site → Status: Completed
🚗
Travel Added
Type: Travel
Status: Open
Qty: 20
🚗
Status: Tech Off Site by Vivian Hyde
From: Tech On Site
To: Tech Off Site
Duration in Previous: 4h 9m
✔️
Status: Completed by Vivian Hyde
From: Tech Off Site
To: Completed
Duration in Previous: 1m
🏁
Status: Closed by Vivian Hyde Apr 10, 5:33 PM
From: Completed
To: Closed
Duration in Previous: 21m
⏳ 4.8 business days
⏱️
▶
2 Labor Added Apr 16, 10:17 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 16h
📄
Status: Ready to Bill by Timothy Amburgey Apr 16, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 22m
💰
Status: Invoiced by Josh Longway Apr 17, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 18m

Bottlenecks

Scheduled
Duration: 43.0 business days (threshold: 2.0 business days)
Exceeded by 41.0 business days
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Closed
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Apr 10, 1:00 PM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03182203 Labor Open 1 $0.00 Apr 10, 5:07 PM
WL-03182204 Labor Open 2 $275.00 Apr 10, 5:07 PM
WL-03182205 Labor Open 1.5 $0.00 Apr 10, 5:07 PM
WL-03182206 Travel Open 20 $0.00 Apr 10, 5:07 PM
WL-03182215 Travel Open 20 $0.00 Apr 10, 5:08 PM
WL-03188400 Labor Open 0.016666666666667 $38.00 Apr 16, 10:17 AM

Details