Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302148 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 University Hospital — 1350 Walton Way, Augusta GA, 30901

Sep 5, 2025 → May 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (26 biz days early)
Active: 5 biz days
Paused: 171 biz days
🕐 Clock stopped: Completed (May 21, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸171d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → May 14, 2026
171 business days (not counted)
▶ Clock Running
Status: Scheduled
May 14 → May 21, 2026
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 21 → May 21, 2026
0 business days (counted)
Running total: 5 of ? biz days used
Created: Sep 5, 2025 Completed: May 21, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → May 14 Ready for Release ⏸ Paused 171 —
May 14 → May 21 Scheduled ▶ Running 5 5
May 21 → May 21 Tech On Site ▶ Running 0 5
Dispatch 0.0d
Holding 171.3d (excluded)
Coordinators 5.0d
Field Work 0.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
171.3 days
Coordinators
5.0 days
Over SLA
Field Work
0.0 days
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Jun 30, 2026 Completed: May 21, 2026 (40 days early)
📅
175.4 days Total Age
⏱️
171.3d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
3.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 343 days old
🚨
Primary Delay 171.3 days stuck in "Ready for Release"
⏱️
Total Delay 3.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
171.3d
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/14/2026 Rharris: Received confirmation from David for 5/20 and scheduled for the same.

05/14/2026 Rharris: Sent F/U email to David R. Clark David.Clark3@piedmont.org proposing Bruce onsite 5/20 at 10am

05/11/2026 ALuman - called 706-774-3145. spoke with David in biomed. Proposed dates of 5/12 or 5/13 and he said he will speak with dept head and call me back to make sue they can accomodate

02/26/2026 SRobinson-Called Tester, (706) 774-5212. Test is no longer with the company, I explained what I was calling for, advised to call 706-774-3145 or 8682 and anyone in this department will be able to assist. Called 706-774-3145. Call range continously, disconnected to call 706-774-8682. Called 706-774-8682. It went to VM, LM. 

02/18/2026 SRobinson-Called Tester Lewis, (706) 774-5212. Call range until disconnected, no option to LM. Sending a follow up email to confirm. 

02/13/2026 SRobinson- Sent 1st attempt email to tklewis@novanthealth.org to try and confirm. 

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
Sparq Ultrasound System - IP 97889869 - SN US42211265
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302148
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 19m
🚨 171.8 business days
👷
▶
3 Technician Assigned May 14, 11:58 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rhonda Harris
Scheduled For: 2026-05-20T14:00:00.000+0000
🗓️
Status: Scheduled by Rhonda Harris
From: Ready for Release
To: Scheduled
Duration in Previous: 250d 18h
⚠️ 5.0 business days
🔧
▶
2 Status: Tech On Site May 20, 8:19 PM
Status: Tech On Site → 5x Labor Added
⏱️
5x Labor Added
Type: Labor, Travel
Status: Open
Qty: 3, 2, 166, 189
✔️
Status: Completed by Bruce Ballard May 20, 8:25 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6m, 0m
⏱️
▶
2 Labor Added May 21, 10:23 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 14h 0m
📄
Status: Ready to Bill by Timothy Amburgey May 21, 5:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 16m
💰
Status: Invoiced by Josh Longway May 22, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 17m

Bottlenecks

Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
May 20, 10:00 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03233573 Labor Open 3 $0.00 May 20, 8:22 PM
WL-03233574 Labor Open 2 $275.00 May 20, 8:22 PM
WL-03233575 Labor Open 3 $0.00 May 20, 8:22 PM
WL-03233576 Travel Open 166 $0.00 May 20, 8:22 PM
WL-03233577 Travel Open 189 $0.00 May 20, 8:22 PM
WL-03234088 Labor Open 0.016666666666667 $38.00 May 21, 10:23 AM

Details