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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302149 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Island Cardiac Specialists — 1401 Franklin Ave, Garden City NY, 11530

Sep 5, 2025 → Aug 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (32 biz days early)
Active: 61 biz days
Paused: 173 biz days
🕐 Clock stopped: Completed (Aug 14, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸173d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → May 18, 2026
173 business days (not counted)
48d
▶ Clock Running
Status: Scheduled
May 18 → Jul 28, 2026
48 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Entered
Jul 28 → Jul 28, 2026
0 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 28 → Aug 10, 2026
9 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 10 → Aug 14, 2026
4 business days (counted)
Running total: 61 of ? biz days used
Created: Sep 5, 2025 Completed: Aug 14, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → May 18 Ready for Release ⏸ Paused 173 —
May 18 → Jul 28 Scheduled ▶ Running 48 48
Jul 28 → Jul 28 Entered ▶ Running 0 48
Jul 28 → Aug 10 Scheduled ▶ Running 9 57
Aug 10 → Aug 14 Tech On Site ▶ Running 4 61
Dispatch 0.4d
Holding 173.0d (excluded)
Coordinators 59.0d
Field Work 4.0d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
173.0 days
Coordinators
59.0 days
Over SLA
Field Work
4.0 days
Over SLA
Created: Sep 5, 2025 Due: Sep 30, 2026 Completed: Aug 14, 2026 (47 days early)
📅
233.5 days Total Age
⏱️
173.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
58.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Closed • 343 days old
🚨
Primary Delay 173.0 days stuck in "Ready for Release"
⏱️
Total Delay 58.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
173.0d
Scheduled
59.0d / 2.0d SLA
Tech On Site
4.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/28/2026 DMalloy - Moving from Andre to Philmon for the same day and time. Emailed customer a reminder and advised of the update in FSE's 

07/28/2026 DMalloy - Moving from Andre to Philmon for the same day and time. Emailed customer a reminder and advised of the update in FSE's 

michael.valenti@nyulangone.org


05/18/2026 DMalloy -Email recieved from the customer agreeing to have FSE andre on site to complete 2 devices after 3:30pm on Monday 8/10 and the 3rd device on Tues 8/11 starting at 3:30pm. Emailed a confirmation.  

michael.valenti@nyulangone.org


05/13/2026 DMalloy -Email recieved from customer stating he needed these done either before 9am or after 330 on different days. Proposed Andre complete on two devices on Monday, August 10, 2026, at 3:30PM and the remaining device on Tuesday, August 11, 2026, at 3:30pm

michael.valenti@nyulangone.org


05/12/2026 DMalloy - First Contact email sent to customer Michael Valenti confirming the device location, serial number and proposed a date and time for a visit. 

michael.valenti@nyulangone.org

🔧 Work Performed
EPIQ 7C Ultrasound System - IP 73437615 - SN US917B1675 PM
🔍 Technician Findings
EPIQ 7C Ultrasound System - IP 73437615 - SN US917B1675 PM
⚠️ Problem Description
EPIQ 7C Ultrasound System - IP 73437615 - SN US917B1675
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302149
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 173.0 business days
📅
▶
3 Dispatch Scheduled May 18, 9:58 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Andre Samuda
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 253d 13h
🚨 49.0 business days
🆕
▶
5 Status: Entered Jul 28, 9:23 AM
Status: Entered → Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-08-10T04:00:00.000+0000, 2026-08-10T00:00:00.000+0000
👷
Technician Assigned by Deon Malloy
Technician: Philmon Mehari
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-08-10T19:30:00.000+0000
🚨 10.0 business days
🔧
Status: Tech On Site by Philmon Mehari Aug 10, 12:46 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 3h
⏳ 4.0 business days
🚗
Travel Added Aug 13, 8:35 PM
Type: Travel
Status: Open
Qty: 62
⏱️
3x Labor Added Aug 13, 8:41 PM
Type: Labor
Status: Open
Qty: 2, 1.5
✔️
▶
2 Status: Completed Aug 13, 9:03 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Philmon Mehari
From: Completed
To: Closed
Duration in Previous: 1m

Bottlenecks

Scheduled
Duration: 49.0 business days (threshold: 2.0 business days)
Exceeded by 47.0 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Tech On Site
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Philmon Mehari
Scheduled
Aug 10, 3:30 PM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03334655 Travel Open 62 $0.00 Aug 13, 8:35 PM
WL-03334670 Labor Open 2 $0.00 Aug 13, 8:41 PM
WL-03334671 Labor Open 1.5 $275.00 Aug 13, 8:41 PM
WL-03334672 Labor Open 1 $0.00 Aug 13, 8:41 PM

Details