Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302152 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Cardiovascular Associates of — 1497 Fair Rd, STATESBORO GA, 30458

Sep 5, 2025 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
31 biz days remaining
Active: 57 biz days
Paused: 177 biz days
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸177d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → May 22, 2026
177 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 22 → May 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
48d
▶ Clock Running
Status: Scheduled
May 22 → Aug 3, 2026
48 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Entered
Aug 3 → Aug 3, 2026
0 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 3 → Aug 14, 2026
9 business days (counted)
Running total: 57 of ? biz days used
Created: Sep 5, 2025 Today
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → May 22 Ready for Release ⏸ Paused 177 —
May 22 → May 22 Ready for Scheduling ▶ Running 0 0
May 22 → Aug 3 Scheduled ▶ Running 48 48
Aug 3 → Aug 3 Entered ▶ Running 0 48
Aug 3 → Aug 14 Ready for Scheduling ▶ Running 9 57
Dispatch 0.0d
Holding 177.3d (excluded)
Coordinators 48.8d
On Track
Dispatch
0.0 days
Holding (excluded from total)
177.3 days
Coordinators
48.8 days
Over SLA
Created: Sep 5, 2025 Due: Sep 30, 2026 (47 days left)
📅
234.4 days Total Age
⏱️
177.3d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
46.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Scheduling • 343 days old
🚨
Primary Delay 177.3 days stuck in "Ready for Release"
⏱️
Total Delay 46.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
177.3d
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
48.8d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/03/2026 Rharris Rcvd email from Ajay staying service not needed as system was traded.


05/22/2026 Rharris Called Ajay Jain @ (912) 536-7111 Confirmed Bruce onsite 8/7 at 11am 

05/22/2026 YEspino Called 912-536-6711 to speak to Ajay Jain to verify the pm in question. Was unable to speak to them or leave a message.

05/06/2026 YEspino (First Attempt): Emailed ajay jain <aj1doc@gmail.com> to verify the Pm in question.

⚠️ Problem Description
CX50 Ultrasound System - IP 77714349 - SN SGO1800092
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302152
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 19m
🚨 177.8 business days
📅
Status: Ready for Scheduling by Rhonda Harris May 22, 1:42 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 258d 20h
📅
▶
3 Dispatch Scheduled May 22, 1:50 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Rhonda Harris
Technician: Bruce Ballard
🗓️
Status: Scheduled by Rhonda Harris
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 7m
🚨 49.0 business days
🆕
Status: Entered by Rhonda Harris Aug 3, 8:41 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 72d 18h, 0m

Bottlenecks

Scheduled
Duration: 48.8 business days (threshold: 2.0 business days)
Exceeded by 46.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Sep 5, 5:01 PM
Invoice #
N/A

Details