Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302152 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Cardiovascular Associates of — 1497 Fair Rd, STATESBORO GA, 30458

Sep 5, 2025 → Oct 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✗ SLA Missed
Active: 96 biz days
Paused: 177 biz days
🕐 Clock stopped: Canceled (Oct 12, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸177d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → May 22, 2026
177 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 22 → May 22, 2026
0 business days (counted)
Running total: 0 of ? biz days used
48d
▶ Clock Running
Status: Scheduled
May 22 → Aug 3, 2026
48 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Entered
Aug 3 → Aug 3, 2026
0 business days (counted)
Running total: 48 of ? biz days used
48d
▶ Clock Running
Status: Ready for Scheduling
Aug 3 → Oct 12, 2026
48 business days (counted)
Running total: 96 of ? biz days used
Created: Sep 5, 2025 Canceled: Oct 12, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → May 22 Ready for Release ⏸ Paused 177 —
May 22 → May 22 Ready for Scheduling ▶ Running 0 0
May 22 → Aug 3 Scheduled ▶ Running 48 48
Aug 3 → Aug 3 Entered ▶ Running 0 48
Aug 3 → Oct 12 Ready for Scheduling ▶ Running 48 96
Dispatch 0.0d
Holding 177.3d (excluded)
Coordinators 97.8d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
177.3 days
Coordinators
97.8 days
Over SLA
Created: Sep 5, 2025 Due: Sep 30, 2026 Completed: Oct 12, 2026 (11 days late)
📅
273.4 days Total Age
⏱️
177.3d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
94.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 411 days old
🚨
Primary Delay 177.3 days stuck in "Ready for Release"
⏱️
Total Delay 94.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
177.3d
Ready for Scheduling
49.0d / 1.0d SLA
Scheduled
48.8d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


10/02/2026 RArnold -Per an email form Stone, "I spoke with the Doctor (Ajay Jain) who told me to never call him again and to make sure that no one from Philips contacts him again. He stated that he traded that machine in for another system. It is no longer on site and he doesn't want us to call him or contact him in any way again."

09/28/2026 RArnold - Emailed customer for signed EL agian. looped in DSM brent.lynch@philips.com 

09/21/2026 Rharris: Called (912) 536-7111 left VM for AJay regarding EL Form needing returned sent F/U email 


09/14/2026 Rharris; regaring EU Form needed for SN:SGO1800092 and sent another F/U email.


08/17/2026 Rharris; Called Ajay at 9125366711 regaring EU Form needed for SN:SGO1800092 and sent another F/U email.


08/10/206 Rharris: sent F/U email to Ajay requestsing EU form signed and returned.


08/03/2026 Rharris Rcvd email from Ajay staying service not needed as system was traded.


05/22/2026 Rharris Called Ajay Jain @ (912) 536-7111 Confirmed Bruce onsite 8/7 at 11am 

05/22/2026 YEspino Called 912-536-6711 to speak to Ajay Jain to verify the pm in question. Was unable to speak to them or leave a message.

05/06/2026 YEspino (First Attempt): Emailed ajay jain <aj1doc@gmail.com> to verify the Pm in question.

⚠️ Problem Description
CX50 Ultrasound System - IP 77714349 - SN SGO1800092
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302152
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 19m
🚨 177.8 business days
📅
Status: Ready for Scheduling by Rhonda Harris May 22, 1:42 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 258d 20h
🗓️
▶
3 Status: Scheduled May 22, 1:50 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rhonda Harris
Technician: Bruce Ballard
📅
Dispatch Scheduled by Rhonda Harris
Scheduled For: 2026-08-07T15:00:00.000+0000
🚨 49.0 business days
🆕
Status: Entered by Rhonda Harris Aug 3, 8:41 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 72d 18h, 0m
🚨 49.0 business days
🚫
Status: Canceled by Mandy Newman Oct 12, 7:56 AM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 69d 23h

Bottlenecks

Scheduled
Duration: 48.8 business days (threshold: 2.0 business days)
Exceeded by 46.8 business days
Ready for Scheduling
Duration: 49.0 business days (threshold: 1.0 business days)
Exceeded by 48.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Sep 5, 5:01 PM
Invoice #
N/A

Details