Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302153 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Lankanau Heart Group — 154 Exton Square Mall, Exton PA, 19341

Sep 5, 2025 → Jun 11, 2026

✅ Completed

PC

SLA Clock

Per client agreement · Target: Jul 30, 2026

✓ SLA Met (32 biz days early)

Active: 65 biz days

Paused: 126 biz days

🕐 Clock stopped: Completed (Jun 12, 2026)

▶ Clock Running

Status: Created

Sep 5 → Sep 7, 2025

0 business days (counted)

Running total: 0 of ? biz days used

⏸126d

⏸ Clock Paused

Status: Ready for Release

Sep 7 → Mar 12, 2026

126 business days (not counted)

65d

▶ Clock Running

Status: Scheduled

Mar 12 → Jun 12, 2026

65 business days (counted)

Running total: 65 of ? biz days used

Created: Sep 5, 2025 Completed: Jun 12, 2026

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Sep 5 → Sep 7	Created	▶ Running	0	0
Sep 7 → Mar 12	Ready for Release	⏸ Paused	126	—
Mar 12 → Jun 12	Scheduled	▶ Running	65	65

Dispatch 0.4d

Holding 126.0d (excluded)

Coordinators 64.9d

Billing 0.4d

✓ SLA Met

Dispatch
0.4 days

Holding (excluded from total)
126.0 days

Coordinators
64.9 days
Over SLA

Billing
0.4 days

Created: Sep 5, 2025 Due: Jul 30, 2026 Completed: Jun 12, 2026 (48 days early)

📅

190.5 days Total Age

⏱️

126.0d in Ready for Release Longest Stage

🔄

10 transitions Status Changes

⚠️

62.9d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

4 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 343 days old

🚨

Primary Delay 126.0 days stuck in "Ready for Release"

⏱️

Total Delay 62.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.4d / 0.5d SLA

Ready for Release

126.0d

Scheduled

64.9d / 2.0d SLA

Closed

1.0d / 1.0d SLA

07e-Partial Project

5.9d

Billing Review

0.0d / 2.0d SLA

Ready to Bill

0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/12/2026 Rbailey - Rcvd email from Eric Toonder confirming Date and time. Dispatching WO and sending email

03/12/2026 - Rbailey - Per email response from Eric Toonder toondere@mlhs.org proposing Jason Yenser onsite June 11 at 1215pm.

03/10/2026 - Rbailey - Sent 1st attempt email to Eric Toonder toondere@mlhs.org to propose Jason Yenser onsite June 2.

🔧 Work Performed

                        Performed Annual PM as per Service Manual Instructions. All required PA results pass.                    

🔍 Technician Findings

                        Performed Annual PM as per Service Manual Instructions. All required PA results pass.                    

⚠️ Problem Description

                        EPIQ 7C Ultrasound System - IP 77125824 - SN US818B1283                    

📞 Call Description

                        PM - Contract - BG Required PM                    

Timeline

📋

Work Order Created Sep 5, 5:01 PM

Work Order: WO-01302153

Type: PM

Priority: PC

⏳ 0.9 business days

✅

Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM

From: Entered

To: Ready for Release

Duration in Previous: 1d 3h

🚨 126.0 business days

👷

▶

3 Technician Assigned Mar 12, 2:31 PM

Technician Assigned → Dispatch Scheduled → Status: Scheduled

📅

Dispatch Scheduled by Ricky Bailey

Scheduled For: 2026-06-11T16:15:00.000+0000

🗓️

Status: Scheduled by Ricky Bailey

From: Ready for Release

To: Scheduled

Duration in Previous: 186d 18h

🚨 65.0 business days

⏱️

3x Labor Added Jun 11, 4:17 PM

Type: Labor, Travel

Status: Open

Qty: 1.75, 2, 44

✔️

Status: Completed by Jason Yenser Jun 11, 9:24 PM

From: Scheduled, Completed

To: Completed, Closed

Duration in Previous: 91d 6h, 0m

⏱️

Labor Added Jun 12, 10:10 AM

Type: Labor

Status: Open

Qty: N/A

📋

Status: 07e-Partial Project by Timothy Amburgey Jun 12, 10:28 AM

From: Closed

To: 07e-Partial Project

Duration in Previous: 13h 4m

⚠️ 5.0 business days

💵

▶

2 Status: Billing Review Jun 18, 9:25 AM

Status: Billing Review → Status: 07e-Partial Project

📋

Status: 07e-Partial Project by Timothy Amburgey

From: Billing Review

To: 07e-Partial Project

Duration in Previous: 2m

💵

▶

2 Status: Billing Review Jun 18, 2:46 PM

Status: Billing Review → Status: 07e-Partial Project

📋

Status: 07e-Partial Project by Timothy Amburgey

From: Billing Review

To: 07e-Partial Project

Duration in Previous: 1m

📄

Status: Ready to Bill by Timothy Amburgey Jun 18, 4:32 PM

From: 07e-Partial Project

To: Ready to Bill

Duration in Previous: 1h 44m

💰

Status: Invoiced by Josh Longway Jun 19, 4:00 AM

From: Ready to Bill

To: Invoiced

Duration in Previous: 11h 27m

Bottlenecks

Scheduled

Duration: 64.9 business days (threshold: 2.0 business days)

Exceeded by 62.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

PM

Branch

ERLA - PROD

Technician

Jason Yenser

Scheduled

Jun 11, 12:15 PM

Created

Sep 5, 5:01 PM

Invoice #

N/A

Work Details (4)

Name	Type	Status	Qty	Amount	Date
WL-03256908	Labor	Open	1.75	$275.00	Jun 11, 4:17 PM
WL-03256909	Labor	Open	2	$0.00	Jun 11, 4:17 PM
WL-03256910	Travel	Open	44	$0.00	Jun 11, 4:17 PM
WL-03257954	Labor	Open	-	$38.00	Jun 12, 10:10 AM