Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302154 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 VA Medical CenterU S Veterans Administration — 1540 Spring Valley Dr, Huntington WV, 25704

Sep 5, 2025 → Jul 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 11, 2026
✓ SLA Met (17 biz days early)
Active: 63 biz days
Paused: 151 biz days
🕐 Clock stopped: Completed (Jul 17, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸151d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Apr 16, 2026
151 business days (not counted)
52d
▶ Clock Running
Status: Scheduled
Apr 16 → Jul 1, 2026
52 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Entered
Jul 1 → Jul 1, 2026
0 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 1 → Jul 14, 2026
8 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 14 → Jul 17, 2026
3 business days (counted)
Running total: 63 of ? biz days used
Created: Sep 5, 2025 Completed: Jul 17, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Apr 16 Ready for Release ⏸ Paused 151 —
Apr 16 → Jul 1 Scheduled ▶ Running 52 52
Jul 1 → Jul 1 Entered ▶ Running 0 52
Jul 1 → Jul 14 Scheduled ▶ Running 8 60
Jul 14 → Jul 17 Tech On Site ▶ Running 3 63
Dispatch 0.4d
Holding 151.0d (excluded)
Coordinators 61.6d
Field Work 4.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
151.0 days
Coordinators
61.6 days
Over SLA
Field Work
4.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Aug 11, 2026 Completed: Jul 17, 2026 (25 days early)
📅
214.4 days Total Age
⏱️
151.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
63.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 151.0 days stuck in "Ready for Release"
⏱️
Total Delay 63.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
151.0d
Scheduled
61.6d / 2.0d SLA
Tech On Site
4.0d / 1.0d SLA
Closed
3.3d / 1.0d SLA
07e-Partial Project
1.4d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/09/2026 HWilliams - Sent reminder email for PM on 7/14/26 @ 11:30AM

emma.godbey@va.gov


07/01/2026 HWilliams - Removed from Fanfan and scheduled for Scout for 7/14/26 @ 11:30AM


04/16/2026 HWilliams - Received confirmation email from Emma, responded and scheduled FSE Fanfan to complete remediation of the device on Tuesday, July 14, 2026. emma.godbey@va.gov


04/15/2026 HWilliams - Called (304) 429-6741, spoke with Emma and confirmed device. FU with email offering dates for PM. emma.godbey@va.gov


03/19/2026-HWilliams-First Contact email sent to customer Tyler Bloemer confirming the device location, serial number and proposed a date and time for a visit. 

tyler.bloemer@va.gov

🔧 Work Performed
FSE performed precheck of all functions before starting PM. Cleaned filters and track ball. Vacuumed exterior and interior of unit. Checked Batteries. Completed PM per Field Service Manual. FSE completed PM and all Tests Per Field Service Manual. Unit passed all tests including Electrical Safety and Transducer Tests. FSE will upload all required documents. Unit is returned to service.
🔍 Technician Findings
unit passed annual pm and has been returned to use.
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 111755105 - SN US724B0750
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302154
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:24 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 151.0 business days
🗓️
▶
3 Status: Scheduled Apr 16, 10:22 AM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-07-14T15:30:00.000+0000
👷
Technician Assigned by Heather Williams
Technician: Fanfan Siku
🚨 53.0 business days
🆕
▶
4 Status: Entered Jul 1, 3:06 PM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Heather Williams
Technician: a0hVU000007hFXdYAM, Scout Miller
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-07-14T15:30:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Entered
To: Scheduled
Duration in Previous: 2m
⚠️ 9.0 business days
🔧
Status: Tech On Site by Scout Miller Jul 14, 11:50 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 12d 20h
⏱️
▶
2 3x Labor Added Jul 14, 6:30 PM
3x Labor Added → 2x Travel Added
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 271, 274
⏱️
▶
2 Labor Added Jul 14, 7:33 PM
Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 3.6 business days
💵
Expenses Added Jul 17, 2:46 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Scout Miller Jul 17, 5:22 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3d 5h, 0m
⏳ 3.8 business days
⏱️
Labor Added Jul 22, 4:26 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jul 22, 4:54 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 23h
📄
Status: Ready to Bill by Timothy Amburgey Jul 23, 4:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 23h 35m
💰
Status: Invoiced by Josh Longway Jul 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 30m

Bottlenecks

Scheduled
Duration: 53.0 business days (threshold: 2.0 business days)
Exceeded by 51.0 business days
Scheduled
Duration: 8.6 business days (threshold: 2.0 business days)
Exceeded by 6.6 business days
Tech On Site
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Scout Miller
Scheduled
Jul 14, 11:30 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (9)

Name Type Status Qty Amount Date
WL-03293857 Labor Open 4.5 $0.00 Jul 14, 6:30 PM
WL-03293858 Labor Open 2 $275.00 Jul 14, 6:30 PM
WL-03293859 Labor Open 4.5 $0.00 Jul 14, 6:30 PM
WL-03293873 Travel Open 271 $0.00 Jul 14, 6:35 PM
WL-03293874 Travel Open 274 $0.00 Jul 14, 6:35 PM
WL-03293933 Labor Open 1.5 $0.00 Jul 14, 7:33 PM
WL-03293934 Expenses Open 1 $0.00 Jul 14, 7:35 PM
WL-03298171 Expenses Open 1 $0.00 Jul 17, 2:46 PM
WL-03303282 Labor Open - $38.00 Jul 22, 4:26 PM

Details