Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302156 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Veterinary Referral & Critical Care — 1596 Hockett Rd, Manakin Sabot VA, 23103

Sep 5, 2025 → May 1, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (40 biz days early)
Active: 45 biz days
Paused: 117 biz days
🕐 Clock stopped: Completed (May 1, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸117d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Feb 27, 2026
117 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
40d
▶ Clock Running
Status: Scheduled
Feb 27 → Apr 24, 2026
40 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Entered
Apr 24 → Apr 24, 2026
0 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 24 → Apr 27, 2026
1 business day (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 27 → May 1, 2026
4 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 1 → May 1, 2026
0 business days (counted)
Running total: 45 of ? biz days used
Created: Sep 5, 2025 Completed: May 1, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Feb 27 Ready for Release ⏸ Paused 117 —
Feb 27 → Feb 27 Ready for Scheduling ▶ Running 0 0
Feb 27 → Apr 24 Scheduled ▶ Running 40 40
Apr 24 → Apr 24 Entered ▶ Running 0 40
Apr 24 → Apr 27 Ready for Scheduling ▶ Running 1 41
Apr 27 → May 1 Scheduled ▶ Running 4 45
May 1 → May 1 Tech On Site ▶ Running 0 45
Dispatch 0.4d
Holding 117.0d (excluded)
Coordinators 47.4d
Field Work 0.5d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
117.0 days
Coordinators
47.4 days
Over SLA
Field Work
0.5 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Jun 30, 2026 Completed: May 1, 2026 (60 days early)
📅
162.4 days Total Age
⏱️
117.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
44.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 117.0 days stuck in "Ready for Release"
⏱️
Total Delay 44.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
117.0d
Ready for Scheduling
1.8d / 1.0d SLA
Scheduled
45.7d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Closed
2.8d / 1.0d SLA
07e-Partial Project
2.8d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/27/2026 - ARuby - Received email from imed@vrccvet.com stating IMed team will not be in on friday may 1st but Allan can come onsite and anyone can show him where to go. sent confirmation email and dispatching Allan Klus for May 1st


04/24/2026 - ARuby -(804) 784-8722 press 1 for front desk, Ivy said Sarah is OOO today and will be back monday. Sending email to imed@vrccvet.com asking to reschedule appt. for following day 5/1. Set reminder to FU


02/272026 RFosbury - dispatching to Allan K

02/27/2026 Rbailey - Called 804.784.8722 pressed for front desk. Phone given to technician Jaime. She confirmed the device and the date of April 30th at 11am for Allan Klus to come onsite. Sending email and Advising Planner

frontdesk@vrccvet.com


02/19/2026 Rbailey - Called 804.784.8722 pressed 1. Spoke with Crystal. She was helping out and couldn't leave the desk to confirm. Resending email for visibility.


02/06/2026 Rbailey - Sent 1st attempt email to Crystal Galla imed@vrccvet.com to confirm device location

🔧 Work Performed
Performed all required planned maintenance service activities. Device is within manufacturer’s specifications, except for the transducer test under the Service tab showed "Could not run the transducer test. Transducer not supported" for all 5 transducers. All passed electrical and operational tests. Device is returned to service.
🔍 Technician Findings
N/A
⚠️ Problem Description
CX50 - Ultrasound System - IP 57322451 - SN SG61203134
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302156
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:24 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 117.0 business days
📅
Status: Ready for Scheduling by Ricky Bailey Feb 27, 11:47 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 173d 16h
📅
▶
3 Dispatch Scheduled Feb 27, 11:59 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 12m
👷
Technician Assigned by Rich Fosbury
Technician: Allan Klus
🚨 41.0 business days
📅
▶
2 Dispatch Scheduled Apr 24, 2:08 PM
Dispatch Scheduled → Status: Entered
🆕
Status: Entered by Autumn Ruby
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 56d 1h, 0m
⏳ 2.0 business days
👷
▶
3 Technician Assigned Apr 27, 1:37 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-05-01T13:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 23h
⚠️ 5.0 business days
🔧
Status: Tech On Site by Allan Klus May 1, 8:56 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 19h
⏱️
Labor Added May 1, 9:06 AM
Type: Labor
Status: Open
Qty: 2
⏱️
▶
2 2x Labor Added May 1, 12:47 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 3h 52m, 0m
🚗
2x Travel Added May 1, 12:53 PM
Type: Travel
Status: Open
Qty: 78, 77
⏱️
▶
2 Labor Added May 1, 1:17 PM
Labor Added → Status: Closed
🏁
Status: Closed by Allan Klus
From: Tech Off Site
To: Closed
Duration in Previous: 29m
⏳ 3.0 business days
⏱️
▶
2 Labor Added May 5, 1:38 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 0h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 7, 4:43 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
💰
Status: Invoiced by Josh Longway May 8, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 17m

Bottlenecks

Scheduled
Duration: 40.9 business days (threshold: 2.0 business days)
Exceeded by 38.9 business days
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.8 business hours
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
May 1, 9:00 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03210527 Labor Open 2 $0.00 May 1, 9:06 AM
WL-03210908 Labor Open 1.5 $275.00 May 1, 12:47 PM
WL-03210909 Labor Open 2 $0.00 May 1, 12:47 PM
WL-03210918 Travel Open 78 $0.00 May 1, 12:53 PM
WL-03210919 Travel Open 77 $0.00 May 1, 12:53 PM
WL-03210992 Labor Open 0.75 $0.00 May 1, 1:17 PM
WL-03214930 Labor Open 0.016666666666667 $38.00 May 5, 1:38 PM

Details