Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302157 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Wellstar Center for Cardiovascular Care — 1003 Chafee Ave, Augusta GA, 30912

Sep 5, 2025 → Jul 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 11, 2026
✓ SLA Met (19 biz days early)
Active: 35 biz days
Paused: 177 biz days
🕐 Clock stopped: Completed (Jul 15, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸177d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → May 22, 2026
177 business days (not counted)
35d
▶ Clock Running
Status: Scheduled
May 22 → Jul 15, 2026
35 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 15 → Jul 15, 2026
0 business days (counted)
Running total: 35 of ? biz days used
Created: Sep 5, 2025 Completed: Jul 15, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → May 22 Ready for Release ⏸ Paused 177
May 22 → Jul 15 Scheduled ▶ Running 35 35
Jul 15 → Jul 15 Tech On Site ▶ Running 0 35
Dispatch 0.0d
Holding 177.3d (excluded)
Coordinators 35.7d
Field Work 0.0d
Billing 1.2d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
177.3 days
Coordinators
35.7 days
Over SLA
Field Work
0.0 days
Billing
1.2 days
Over SLA
Created: Sep 5, 2025 Due: Aug 11, 2026 Completed: Jul 15, 2026 (27 days early)
📅
212.4 days Total Age
⏱️
177.3d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
33.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 177.3 days stuck in "Ready for Release"
⏱️
Total Delay 33.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
177.3d
Scheduled
35.7d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/22/2026 Rharris Received email from Lacosta Herming confirming Bruce onsite 7/15 @ 10am and advising site name is Wellstar Cardiovascular Center. Scheduled Bruce for the same.

05/22/2026 Rharris: Sent email to Herman, Lacosta Lacosta.Herman@wellstar.org offering Bruce on site 7/15 at 10am

05/22/2026 ALuman - email bounced for Leigh Herman. found another contact for Lacosta Herman. Sending email to lacosta.herman@wellstar.org

05/19/2026 ALuman - sent follow up email to leigh.herman@wellstar.org to confirm and schedule. Asked for alternate POC if they cannot help

05/15/2026 ALuman - called Leigh Herman 404-909-3149 to confirm and schedule. No answer, left VM. Sent email to leigh.herman@wellstar.org


05/15/2026 ALuman - called Koleman Pierce 659-223-1713 to see if he has located devices yet. No answer, call automatically hung up. Sent email to Koleman.Pierce@philips.com

05/08/2026 YEspino Called 659-223-1713 to speak to Koleman over the device in question. Was able to speak to Koleman and he advised that he is still currently looking for the devices in question and will update when possible.


04/27/2026 YEspino Sent a follow up email to Koleman.Pierce@philips.com to try and verify the pm in question.


04/27/2026 YEspino Called 659-223-1713 to speak to Koleman Pierce over the pm in question. Was unable to speak to him so i tried to leave a message but while leaving the message the call was dropped.


04/20/2026 YEspino (First Attempt Email): Emailed Pierce, Koleman <Koleman.Pierce@philips.com> to verify the pm in question.

🔧 Work Performed
Completed PM
🔍 Technician Findings
Completed PM
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 119748116 - SN US725B1378
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302157
Type: PM
Priority: PC
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 19m
🚨 177.8 business days
📅
3 Dispatch Scheduled May 22, 2:47 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rhonda Harris
From: Ready for Release
To: Scheduled
Duration in Previous: 258d 21h
👷
Technician Assigned by Rhonda Harris
Technician: Bruce Ballard
🚨 36.0 business days
🔧
Status: Tech On Site by Bruce Ballard Jul 15, 7:24 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 54d 4h
⏱️
3 3x Labor Added Jul 15, 7:44 PM
3x Labor Added → 2x Travel Added → Status: Completed
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 167, 174
✔️
Status: Completed by Bruce Ballard
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 23m, 0m
⏱️
2 Labor Added Jul 16, 3:45 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 20h 0m
📄
Status: Ready to Bill by Timothy Amburgey Jul 16, 6:17 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 28m
💰
Status: Invoiced by Josh Longway Jul 17, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 9h 42m

Bottlenecks

Scheduled
Duration: 35.7 business days (threshold: 2.0 business days)
Exceeded by 33.7 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.2 business hours
Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
Jul 15, 10:00 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03295595 Labor Open 3 $0.00 Jul 15, 7:44 PM
WL-03295596 Labor Open 2 $275.00 Jul 15, 7:44 PM
WL-03295597 Labor Open 3 $0.00 Jul 15, 7:44 PM
WL-03295606 Travel Open 167 $0.00 Jul 15, 7:47 PM
WL-03295607 Travel Open 174 $0.00 Jul 15, 7:47 PM
WL-03296716 Labor Open - $38.00 Jul 16, 3:45 PM

Details