Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302161 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Montefiore Medical CenterEinstein Division — 1600 Tenbroeck Ave, Bronx NY, 10461

Sep 5, 2025 → Apr 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (64 biz days early)
Active: 16 biz days
Paused: 143 biz days
🕐 Clock stopped: Completed (Apr 28, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸143d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Apr 6, 2026
143 business days (not counted)
16d
▶ Clock Running
Status: On Hold
Apr 6 → Apr 28, 2026
16 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Canceled
Apr 28 → Apr 28, 2026
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Entered
Apr 28 → Apr 28, 2026
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 28 → Apr 28, 2026
0 business days (counted)
Running total: 16 of ? biz days used
Created: Sep 5, 2025 Completed: Apr 28, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Apr 6 Ready for Release ⏸ Paused 143 —
Apr 6 → Apr 28 On Hold ▶ Running 16 16
Apr 28 → Apr 28 Canceled ▶ Running 0 16
Apr 28 → Apr 28 Entered ▶ Running 0 16
Apr 28 → Apr 28 Assigned ▶ Running 0 16
Dispatch 0.4d
Holding 159.9d (excluded)
Coordinators 0.0d
Billing 2.0d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
159.9 days
Coordinators
0.0 days
Billing
2.0 days
Over SLA
Created: Sep 5, 2025 Due: Jul 30, 2026 Completed: Apr 28, 2026 (93 days early)
📅
159.4 days Total Age
⏱️
143.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 343 days old
🚨
Primary Delay 143.0 days stuck in "Ready for Release"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
143.0d
On Hold
16.9d
Canceled
0.0d
Assigned
0.0d / 0.5d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/31/2026 - Sent follow up email to the customer. PMKPIEXEMPT_POC

rersen@montefiore.org

agarcia@montefiore.org


03/30/2026 DMalloy - Called 551.999.0554 for John Quiles - located in a PWO for this deivce. No answer. Left a VM for a call back. Will look for a alternate POC.  


03/26/2026 DMalloy - Called 646.246.0395 for Rahima Ersen. No answer. Reached the VM for a Joanna. Did not leave a message. Followed up with an email. 

rersen@montefiore.org

agarcia@montefiore.org

🔧 Work Performed
Planner labor only for attempts to schedule. Philips Repossessed the WO
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 93598561 - SN US721F1437
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302161
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 143.0 business days
⏸️
Status: On Hold by Rebecca Arnold Apr 6, 12:31 PM
From: Ready for Release
To: On Hold
Duration in Previous: 211d 16h
🚨 17.0 business days
🚫
Status: Canceled by Mandy Newman Apr 28, 9:32 AM
From: On Hold
To: Canceled
Duration in Previous: 21d 21h
🆕
▶
4 Status: Entered Apr 28, 9:39 AM
Status: Entered → Technician Assigned → Labor Added → Status: Completed
👷
Technician Assigned by Mandy Newman
Technician: Fady Messak
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
Status: Completed by Mandy Newman
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 30, 10:22 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 0h
💰
Status: Invoiced by Josh Longway May 1, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 17h 38m

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03203347 Labor Open 0.016666666666667 $38.00 Apr 28, 9:40 AM

Details