Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302162 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Fresh Meadows Ortho — 16303 Horace Harding Expy, Fresh Meadows NY, 11365

Sep 5, 2025 → Jan 16, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Completed (Jan 17)
⏸ 32d excluded (parts wait + holding)
✓ SLA Met (42d early)
Dispatch 0.4d
Holding 24.0d (excluded)
Coordinators 72.6d
Billing 1.3d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
24.0 days
Coordinators
72.6 days
Over SLA
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Feb 28, 2026 Completed: Jan 17, 2026 (42 days early)
📅
95.4 days Total Age
⏱️
68.9d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
73.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 251 days old
🚨
Primary Delay 68.9 days stuck in "Scheduled"
⏱️
Total Delay 72.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
24.0d
Ready for Scheduling
3.8d / 1.0d SLA
Scheduled
68.9d / 2.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/08/2026 RArnold - Sent Reminder Email

10/14/2025 RArnold - Ivy Requested 01/16 2 2:30 pm. Dispatching to Andre.

10/14/2025 RArnold - Emailed for update on scheduling.

10/09/2025 RArnold - Offered 01/19 @ 2:30 for Andre

10/09/2025 Rbailey - Rcvd email from Ivy Ya Gao Confirmed. Advising Planner


10/09/2025 Rbailey - Sent 1st Attempt Email to Ivy Ya Gao yag9016@nyp.org looking to Confirm device is in Active Inventory

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
Sparq Ultrasound System - IP 83630823 - SN US12010159
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302162
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 24.0 business days
📅
Status: Ready for Scheduling by Ricky Bailey Oct 9, 1:48 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 32d 17h
⏳ 4.0 business days
👷
▶
3 Technician Assigned Oct 14, 1:02 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-01-16T19:30:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4d 23h
🚨 69.0 business days
⏱️
▶
2 4x Labor Added Jan 16, 8:43 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 94d 8h, 0m
⏳ 4.4 business days
⏱️
Labor Added Jan 22, 10:44 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 22, 10:59 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 14h
📄
Status: Ready to Bill by Timothy Amburgey Jan 22, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 33m
💰
Status: Invoiced by Josh Longway Jan 23, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 28m

Bottlenecks

Ready for Scheduling
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Scheduled
Duration: 68.9 business days (threshold: 2.0 business days)
Exceeded by 66.9 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Jan 16, 2:30 PM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03068938 Labor Open 1.25 $0.00 Jan 16, 8:43 PM
WL-03068939 Labor Open 1.75 $275.00 Jan 16, 8:43 PM
WL-03068940 Expenses Open 1 $0.00 Jan 16, 8:43 PM
WL-03068941 Travel Open 19 $0.00 Jan 16, 8:43 PM
WL-03074829 Labor Open 0.016666666666667 $38.00 Jan 22, 10:44 AM

Details