Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302164 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Brattleboro Memorial Hospital — 17 Belmont Ave, Brattleboro VT, 05301

Sep 5, 2025 → Jul 7, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (38 biz days early)
Active: 46 biz days
Paused: 160 biz days
🕐 Clock stopped: Invoiced (Jul 7, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸160d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Apr 29, 2026
160 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
45d
▶ Clock Running
Status: Scheduled
Apr 29 → Jul 6, 2026
45 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 6 → Jul 6, 2026
0 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Jul 6 → Jul 6, 2026
0 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Completed
Jul 6 → Jul 6, 2026
0 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Closed
Jul 6 → Jul 7, 2026
1 business day (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: 07e-Partial Project
Jul 7 → Jul 7, 2026
0 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Incomplete
Jul 7 → Jul 7, 2026
0 business days (counted)
Running total: 46 of ? biz days used
Created: Sep 5, 2025 Invoiced: Jul 7, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Apr 29 Ready for Release ⏸ Paused 160 —
Apr 29 → Apr 29 Ready for Scheduling ▶ Running 0 0
Apr 29 → Jul 6 Scheduled ▶ Running 45 45
Jul 6 → Jul 6 Tech On Site ▶ Running 0 45
Jul 6 → Jul 6 Tech Off Site ▶ Running 0 45
Jul 6 → Jul 6 Completed ▶ Running 0 45
Jul 6 → Jul 7 Closed ▶ Running 1 46
Jul 7 → Jul 7 07e-Partial Project ▶ Running 0 46
Jul 7 → Jul 7 Incomplete ▶ Running 0 46
Dispatch 0.4d
Holding 160.0d (excluded)
Coordinators 46.0d
Field Work 0.8d
Incomplete 0.1d (excluded)
Billing 1.5d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
160.0 days
Coordinators
46.0 days
Over SLA
Field Work
0.8 days
Incomplete (excluded from total)
0.1 days
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Aug 30, 2026 Completed: Jul 7, 2026 (54 days early)
📅
206.4 days Total Age
⏱️
160.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
45.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 160.0 days stuck in "Ready for Release"
⏱️
Total Delay 45.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
160.0d
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
46.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
2.7d / 1.0d SLA
07e-Partial Project
2.4d
Incomplete
0.1d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/29/2026 YEspino Per the last email responce from James he advised that SN# B0126 & B1369 belong to Sophia Niedbala (sniedbala@bmhvt.org) 802-275-3697 in the cardiac dept and July 6th was picked as the date for those devices. James also tagged Nancy Farrar (nfarrar@bmhvt.org) as SN# B1146 belongs to her and they also agreed for the date of July 6th. Will remind Megan that these sites are good to go for July 6th 


04/06/2026 MKlose Rharris: Sent 1st attempt email. Emailed James Dubois James.Dubois@uvm.edu to offer Joseph on July 6th.

🔧 Work Performed
PM
🔍 Technician Findings
Device passed all PM tests.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 93669810 - SN US721B0126
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302164
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:24 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 160.0 business days
📅
Status: Ready for Scheduling by Yessenia Espino Apr 29, 11:49 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 234d 15h
👷
▶
3 Technician Assigned Apr 29, 11:55 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-07-06T12:15:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5m
🚨 46.0 business days
🔧
Status: Tech On Site by April Nuovo Jul 6, 9:13 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 67d 21h
🚗
Status: Tech Off Site by April Nuovo Jul 6, 3:24 PM
From: Tech On Site, Tech Off Site, Completed
To: Tech Off Site, Completed, Closed
Duration in Previous: 6h 10m
📋
Status: 07e-Partial Project by Timothy Amburgey Jul 7, 1:18 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 21h 52m
⚠️
Status: Incomplete by Sean Currie Jul 7, 6:01 PM
From: 07e-Partial Project
To: Incomplete
Duration in Previous: 4h 43m
⏱️
▶
2 2x Labor Added Jul 7, 7:00 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by April Nuovo
From: Incomplete
To: Closed
Duration in Previous: 59m
⏱️
Labor Added Jul 8, 1:12 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jul 8, 1:19 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 18h 18m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 9, 4:16 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 2h
💰
Status: Invoiced by Josh Longway Jul 10, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 43m

Bottlenecks

Scheduled
Duration: 46.0 business days (threshold: 2.0 business days)
Exceeded by 44.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Joseph Nuovo
Scheduled
Jul 6, 8:15 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03286314 Labor Open 1.5 $275.00 Jul 7, 7:00 PM
WL-03286315 Labor Open 2 $0.00 Jul 7, 7:00 PM
WL-03287139 Labor Open - $38.00 Jul 8, 1:12 PM

Details