Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302166 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Brattleboro Memorial Hospital — 17 Belmont Ave, Brattleboro VT, 05301

Sep 5, 2025 → Aug 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (38 biz days early)
Active: 59 biz days
Paused: 169 biz days
🕐 Clock stopped: Tech Off Site (Aug 6, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸169d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → May 12, 2026
169 business days (not counted)
52d
▶ Clock Running
Status: Scheduled
May 12 → Jul 28, 2026
52 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Entered
Jul 28 → Jul 28, 2026
0 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 28 → Aug 6, 2026
7 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Entered
Aug 6 → Aug 6, 2026
0 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 6 → Aug 6, 2026
0 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 6 → Aug 6, 2026
0 business days (counted)
Running total: 59 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Aug 6, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → May 12 Ready for Release ⏸ Paused 169 —
May 12 → Jul 28 Scheduled ▶ Running 52 52
Jul 28 → Jul 28 Entered ▶ Running 0 52
Jul 28 → Aug 6 Scheduled ▶ Running 7 59
Aug 6 → Aug 6 Entered ▶ Running 0 59
Aug 6 → Aug 6 Scheduled ▶ Running 0 59
Aug 6 → Aug 6 Tech On Site ▶ Running 0 59
Dispatch 0.4d
Holding 169.0d (excluded)
Coordinators 61.5d
Field Work 0.7d
Billing 6.0d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
169.0 days
Coordinators
61.5 days
Over SLA
Field Work
0.7 days
Billing
6.0 days
Over SLA
Created: Sep 5, 2025 Due: Sep 30, 2026 Completed: Aug 6, 2026 (55 days early)
📅
228.4 days Total Age
⏱️
169.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
62.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 169.0 days stuck in "Ready for Release"
⏱️
Total Delay 62.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
169.0d
Scheduled
61.5d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
6.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/28/2026 Mklose- POC confirm April August 6th

05/12/2026 mklose poc confirm Joseph August 10th

05/12/2026 YEspino sent a follow up email to Sophie Niedbala <sniedbala@bmhvt.org> to see4 if the date given of August 10th would work for her.

05/06/2026 mklose sent email to Sophie Offer August 10th

05/05/2026 mklose rcvd email from Sophie adv July 7th would not work, emailed back and asked if there were 2 days together in July we could do all 5 pms.

05/05/2026 mklose email Nancy Farrar, Sophie Niedbala, James Dubois to see if could schedule on July 6th with the 3 other PMs at that location.

🔧 Work Performed
PM
🔍 Technician Findings
Device passed all PM tests.
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 96406975 - SN US822B0132
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302166
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:24 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 169.0 business days
📅
▶
3 Dispatch Scheduled May 12, 10:51 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 247d 14h
👷
Technician Assigned by Megan Klose
Technician: Joseph Nuovo
🚨 53.0 business days
🆕
▶
3 Status: Entered Jul 28, 10:47 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Megan Klose
Technician: April Nuovo
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-08-06T12:00:00.000+0000
⚠️ 8.0 business days
🆕
▶
3 Status: Entered Aug 6, 7:49 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Megan Klose
Technician: Joseph Nuovo
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-08-06T12:00:00.000+0000
🔧
Status: Tech On Site by Joseph Nuovo Aug 6, 11:54 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4h 5m
⏱️
▶
2 6x Labor Added Aug 6, 5:12 PM
6x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Joseph Nuovo
From: Tech On Site
To: Tech Off Site
Duration in Previous: 5h 20m
✔️
Status: Completed by Joseph Nuovo Aug 6, 5:25 PM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 10m
⏱️
▶
2 Labor Added Aug 7, 10:10 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 16h 46m
⚠️ 5.5 business days
💰
Status: Invoiced by Josh Longway Aug 14, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 6d 17h

Bottlenecks

Scheduled
Duration: 53.0 business days (threshold: 2.0 business days)
Exceeded by 51.0 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Joseph Nuovo
Scheduled
Aug 6, 8:00 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03324463 Labor Open 3 $0.00 Aug 6, 5:12 PM
WL-03324464 Labor Open 2 $275.00 Aug 6, 5:12 PM
WL-03324465 Labor Open 3 $0.00 Aug 6, 5:12 PM
WL-03324466 Expenses Open 1 $0.00 Aug 6, 5:12 PM
WL-03324467 Travel Open 137 $0.00 Aug 6, 5:12 PM
WL-03324468 Travel Open 137 $0.00 Aug 6, 5:12 PM
WL-03325311 Labor Open - $38.00 Aug 7, 10:10 AM

Details