Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302167 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Brattleboro Memorial Hospital — 17 Belmont Ave, Brattleboro VT, 05301

Sep 5, 2025 → Aug 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (38 biz days early)
Active: 59 biz days
Paused: 169 biz days
🕐 Clock stopped: Completed (Aug 6, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸169d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → May 12, 2026
169 business days (not counted)
52d
▶ Clock Running
Status: Scheduled
May 12 → Jul 28, 2026
52 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Entered
Jul 28 → Jul 28, 2026
0 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 28 → Aug 6, 2026
7 business days (counted)
Running total: 59 of ? biz days used
Created: Sep 5, 2025 Completed: Aug 6, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → May 12 Ready for Release ⏸ Paused 169 —
May 12 → Jul 28 Scheduled ▶ Running 52 52
Jul 28 → Jul 28 Entered ▶ Running 0 52
Jul 28 → Aug 6 Scheduled ▶ Running 7 59
Dispatch 0.4d
Holding 169.0d (excluded)
Coordinators 61.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
169.0 days
Coordinators
61.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Sep 30, 2026 Completed: Aug 6, 2026 (55 days early)
📅
228.4 days Total Age
⏱️
169.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
57.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 169.0 days stuck in "Ready for Release"
⏱️
Total Delay 57.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
169.0d
Scheduled
61.0d / 2.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
5.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/28/2026 Mklose- POC confirm April August 6th

05/12/2026 mklose poc confirm Joseph August 10th

05/12/2026 YEspino sent a follow up email to Sophie Niedbala <sniedbala@bmhvt.org> to see4 if the date given of August 10th would work for her.

05/06/2026 mklose sent email to Sophie Offer August 10th

05/05/2026 mklose rcvd email from Sophie adv July 7th would not work, emailed back and asked if there were 2 days together in July we could do all 5 pms.

05/05/2026 mklose email Nancy Farrar, Sophie Niedbala, James Dubois to see if could schedule on July 6th with the 3 other PMs at that location.

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 96406977 - SN US722B1145
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302167
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:24 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 169.0 business days
🗓️
▶
3 Status: Scheduled May 12, 10:52 AM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-08-10T14:00:00.000+0000
👷
Technician Assigned by Megan Klose
Technician: Joseph Nuovo
🚨 53.0 business days
🆕
▶
3 Status: Entered Jul 28, 10:49 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Megan Klose
Technician: a0h8Y00000I6ItqQAF, April Nuovo
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-08-06T12:00:00.000+0000
⚠️ 8.0 business days
⏱️
5x Labor Added Aug 6, 1:20 PM
Type: Labor, Travel
Status: Open
Qty: 3, 2, 136
✔️
Status: Completed by April Nuovo Aug 6, 6:20 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9d 7h, 0m
⏱️
▶
2 Labor Added Aug 7, 10:18 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 58m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Aug 13, 4:48 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 6h
💰
Status: Invoiced by Josh Longway Aug 14, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 11m

Bottlenecks

Scheduled
Duration: 53.0 business days (threshold: 2.0 business days)
Exceeded by 51.0 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
Aug 6, 8:00 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03323818 Labor Open 3 $0.00 Aug 6, 1:20 PM
WL-03323819 Labor Open 2 $275.00 Aug 6, 1:20 PM
WL-03323820 Labor Open 3 $0.00 Aug 6, 1:20 PM
WL-03323821 Travel Open 136 $0.00 Aug 6, 1:20 PM
WL-03323822 Travel Open 136 $0.00 Aug 6, 1:20 PM
WL-03325345 Labor Open - $38.00 Aug 7, 10:18 AM

Details