Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302168 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Raleigh General Hospital — 1710 Harper Rd, Beckley WV, 25801

Sep 5, 2025 → May 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (30 biz days early)
Active: 56 biz days
Paused: 116 biz days
🕐 Clock stopped: Completed (May 16, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸116d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Feb 26, 2026
116 business days (not counted)
56d
▶ Clock Running
Status: Scheduled
Feb 26 → May 16, 2026
56 business days (counted)
Running total: 56 of ? biz days used
Created: Sep 5, 2025 Completed: May 16, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Feb 26 Ready for Release ⏸ Paused 116 —
Feb 26 → May 16 Scheduled ▶ Running 56 56
Dispatch 0.4d
Holding 116.0d (excluded)
Coordinators 57.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
116.0 days
Coordinators
57.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Jun 30, 2026 Completed: May 16, 2026 (45 days early)
📅
172.4 days Total Age
⏱️
116.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
55.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 116.0 days stuck in "Ready for Release"
⏱️
Total Delay 55.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
116.0d
Scheduled
57.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/26/2026 DMalloy - Called 304.663.9133 for Wendy Harrah. Customer confirmed the device and agreed to have FSE Fanfan onsite on Friday 5/15/2026 at 1:00pm Emailed a confirmation. 

wendy.harrah@lpnt.net  


02/23/2026 Rbailey - Called 304.663.9133 NA got the VM for Wendy. Left VM for Wendy advising that We were looking to confirm and schedule. 


02/23/2026 Rbailey - Called 304.254.3165 Spoke with Cindy who advised that this would be more with Echo. Xfer'd to x 5064. Spoke with Kim but not Coffman as she is no longer there. Kim said Her Manager is Wendy Harrah 304.663.9133


02/09/2026 Rbailey - Sent 1st attempt email to cindy.duncan@lpnt.net and kimberly.coffman@lpnt.net to confirm device location

🔧 Work Performed
PM
🔍 Technician Findings
N/A
⚠️ Problem Description
Transducer, X8-2t - IP 118288085 - SN F0KJNC
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302168
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:24 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 116.0 business days
👷
▶
3 Technician Assigned Feb 26, 9:21 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-05-15T04:00:00.000+0000, 2026-05-15T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 172d 13h
🚨 29.9 business days
📅
▶
2 Dispatch Scheduled Apr 8, 8:35 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-05-15T17:00:00.000+0000
🚨 28.0 business days
⏱️
▶
2 3x Labor Added May 15, 11:33 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Fanfan Siku
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 78d 13h, 0m
⏳ 1.1 business days
⏱️
▶
2 Labor Added May 18, 10:33 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 11h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 21, 5:41 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 7h
💰
Status: Invoiced by Josh Longway May 22, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 18m

Bottlenecks

Scheduled
Duration: 57.0 business days (threshold: 2.0 business days)
Exceeded by 55.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Fanfan Siku
Scheduled
May 15, 1:00 PM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03228813 Labor Open 1 $275.00 May 15, 11:33 PM
WL-03228814 Labor Open 5 $0.00 May 15, 11:33 PM
WL-03228815 Travel Open 240 $0.00 May 15, 11:33 PM
WL-03229916 Labor Open 0.016666666666667 $38.00 May 18, 10:33 AM

Details