📍 Emory Healthcare — 1750 Gambrell Dr NE, Atlanta GA, 30322
Sep 5, 2025 → May 15, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 19, 2026
✓ SLA Met (23 biz days early)
Active: 1 biz days
Paused: 171 biz days
🕐 Clock stopped: Completed (May 16, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸171d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → May 14, 2026
171 business days (not counted)
▶ Clock Running
Status: Scheduled
May 14 → May 15, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 15 → May 16, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Sep 5, 2025Completed: May 16, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 5 → Sep 5
Created
▶ Running
0
0
Sep 5 → May 14
Ready for Release
⏸ Paused
171
—
May 14 → May 15
Scheduled
▶ Running
1
1
May 15 → May 16
Tech On Site
▶ Running
0
1
Dispatch0.0d
Holding171.3d (excluded)
Coordinators1.5d
Field Work0.9d
Billing1.3d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
171.3 days
Coordinators
1.5 days
Field Work
0.9 days
Billing
1.3 days
Over SLA
Created: Sep 5, 2025
Due: Jun 19, 2026
Completed: May 16, 2026 (34 days early)
📅
172.4 daysTotal Age
⏱️
171.3d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
0.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 343 days old
🚨
Primary Delay171.3 days stuck in "Ready for Release"
⏱️
Total Delay0.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
171.3d
Scheduled
1.5d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
05/14/2026 Rharris Received email from Chavis confirming 5/15 @ 1pm. Scheduling for the same.
05/13/2026 Rharris: Sent F/U email to chavis.cruell-freeman@emoryhealthcare.org proposing Bruce onsite 5/15 or 5/22
05/12/2026 ALuman - called Chavis and he confirmed device onsite. Said he would check on scheduling and call back. Sending email to chavis.cruell-freeman@emoryhealthcare.org to recap call and hand off to Regional Planner
05/07/2026 YEspino Called 470-583-3858 to follow up with Chavis over the device in question. Was unable to speak to chavis or leave a message.
04/23/2026 YEspino Sent a follow up email to chavis.cruell-freeman@emoryhealthcare.org over the pm in question.
04/20/2026 YEspino Called 470-583-3858 to speak to Chavis over the device in question. Was able to speak to Chavis and he asked for the SN & my contact info and he advised he would follow back up with me sometime this week.
03/31/2026 YEspino Called 470-583-3858 to follow up with Chavis to see if he is avaliable to verify the PM in question. Was able to speak to him but he advised he is still unavaliable so i advised him that i would send him a follow up email as well.
03/31/2026 YEspino Called 470-583-3858 to speak to Chavis over the Pm in question. Was able to speak to Chavis and he asked if i could call him back later because he is currently busy.
03/24/2026 YEspino Called 470-583-3858 to speak to Chavis Cruell-Freeman to verify the pm in question. Was unable to speak to them or leave a message. The call is picked up and then dropped.
03/18/2026 Rbailey - Sending 1st Attempt to chavis.cruell-freeman@emoryhealthcare.org and sharon.howell@emoryhealthcare.org to confirm device location
🔧Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️Problem Description
EPIQ CVx Ultrasound System - IP 118641695 - SN US525B1307
📞Call Description
PM - Warranty - BG Required PM
📞
Live Call_Confirmed Devices During Call
Completed May 12, 2026
05/12/2026 ALuman - called Chavis and he confirmed device onsite. Said he would check on scheduling and call back. Sending email to chavis.cruell-freeman@emoryhealthcare.org to recap call and hand off to Regional Planner
📞
Live Call_No Answer Unable to Leave Message
Completed May 7, 2026
05/07/2026 YEspino Called 470-583-3858 to follow up with Chavis over the device in question. Was unable to speak to chavis or leave a message.
📧
Follow Up Email
Completed Apr 23, 2026
04/23/2026 YEspino Sent a follow up email to chavis.cruell-freeman@emoryhealthcare.org over the pm in question.
📞
Live Call_ Left Message
Completed Apr 20, 2026
04/20/2026 YEspino Called 470-583-3858 to speak to Chavis over the device in question. Was able to speak to Chavis and he asked for the SN & my contact info and he advised he would follow back up with me sometime this week.
📧
Live Call_Followed Up With Email
Completed Mar 31, 2026
03/31/2026 YEspino Called 470-583-3858 to follow up with Chavis to see if he is avaliable to verify the PM in question. Was able to speak to him but he advised he is still unavaliable so i advised him that i would send him a follow up email as well.
📞
Live Call_Asked To Call Back
Completed Mar 31, 2026
03/31/2026 YEspino Called 470-583-3858 to speak to Chavis over the Pm in question. Was able to speak to Chavis and he asked if i could call him back later because he is currently busy.
📞
Live Call_No Answer Unable to Leave Message
Completed Mar 24, 2026
03/24/2026 YEspino Called 470-583-3858 to speak to Chavis Cruell-Freeman to verify the pm in question. Was unable to speak to them or leave a message. The call is picked up and then dropped.
📧
Email: Authorized Service Partner, Philips ULS Preventive Maintenance - Emory Healthcare - Atlanta, GA - WO-13036379
Completed Mar 18, 2026
To: chavis.cruell-freeman@emoryhealthcare.org; sharon.howell@emoryhealthcare.org
CC: brandi.rodriguez@emsar.com; central.scheduling@emsar.com; yessenia.espino@emsar.com
BCC: ricky.bailey@emsar.com
Attachment: ASP Authorization Letter EMSAR 10-02-2025 - signed.pdf
Subject: Authorized Service Partner, Philips ULS Preventive Maintenance - Emory Healthcare - Atlanta, GA - WO-13036379
Body:
Hello,
I am writing to you today as an Authorized Service Partner for Philips Healthcare concerning your Wa
📧
Email_Confirmed
Completed Mar 18, 2026
03/18/2026 Rbailey - Sending 1st Attempt to chavis.cruell-freeman@emoryhealthcare.org and sharon.howell@emoryhealthcare.org to confirm device location