Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302171 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Johns Hopkins Enterprise — 1780 E Fayette St, Baltimore MD, 21287

Sep 5, 2025 → Apr 22, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (47 biz days early)
Active: 39 biz days
Paused: 116 biz days
🕐 Clock stopped: Completed (Apr 22, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸116d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Feb 26, 2026
116 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
39d
▶ Clock Running
Status: Scheduled
Feb 26 → Apr 22, 2026
39 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 39 of ? biz days used
Created: Sep 5, 2025 Completed: Apr 22, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Feb 26 Ready for Release ⏸ Paused 116 —
Feb 26 → Feb 26 Ready for Scheduling ▶ Running 0 0
Feb 26 → Apr 22 Scheduled ▶ Running 39 39
Apr 22 → Apr 22 Tech On Site ▶ Running 0 39
Dispatch 0.0d
Holding 116.3d (excluded)
Coordinators 40.3d
Field Work 0.6d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
116.3 days
Coordinators
40.3 days
Over SLA
Field Work
0.6 days
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Jun 30, 2026 Completed: Apr 22, 2026 (69 days early)
📅
155.4 days Total Age
⏱️
116.3d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
38.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
15 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 116.3 days stuck in "Ready for Release"
⏱️
Total Delay 38.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
116.3d
Ready for Scheduling
0.7d / 1.0d SLA
Scheduled
39.6d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/15/2026 - ARuby - Sent reminder email to dmezzan2@jhmi.edu


04/01/2026 RArnold - Called 410-614-5945 for Dave Mezzanotte. He confirmed to reschedule 04/22 @ 3 pm. 

dmezzan2@jhmi.edu

02/26/2026 RFosbury - emailed Dave that we have Allan scheduled April 16th at 10 AM and we will send a F/U two week prior to see if the device will be available.

02/26/2026 Rbailey - Sent email reply with proposed for Allan Klus April 16 @9am. Dave had said let me know when you are coming and I'll try to have it ready


02/17/2026 Rbailey - Sent 1st attempt email to Dave Mezzanotte dmezzan2@jhmi.edu to confirm device location

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
Sparq Ultrasound System - IP 72288398 - SN US51710854
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302171
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 19m
🚨 116.8 business days
📅
Status: Ready for Scheduling by Ricky Bailey Feb 26, 8:56 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 173d 16h
👷
▶
3 Technician Assigned Feb 26, 2:21 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5h 24m
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-04-16T00:00:00.000+0000, 2026-04-16T04:00:00.000+0000, 2026-04-16T14:00:00.000+0000
🚨 25.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Apr 1, 1:47 PM
Scheduled For: 2026-04-22T19:00:00.000+0000
🚨 16.0 business days
🔧
Status: Tech On Site by Allan Klus Apr 22, 2:54 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 54d 23h
⏱️
▶
2 3x Labor Added Apr 22, 3:23 PM
3x Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 29
⏱️
▶
2 3x Labor Added Apr 22, 7:30 PM
3x Labor Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses, Travel
Status: Open
Qty: 1, 119
💵
▶
2 3x Expenses Added Apr 22, 7:36 PM
3x Expenses Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 4h 43m, 0m
💵
▶
2 Expenses Added Apr 22, 7:43 PM
Expenses Added → Status: Closed
🏁
Status: Closed by Allan Klus
From: Tech Off Site
To: Closed
Duration in Previous: 5m
⏱️
▶
2 Labor Added Apr 23, 1:51 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 18h 9m
📄
Status: Ready to Bill by Timothy Amburgey Apr 23, 4:15 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 22m
💰
Status: Invoiced by Josh Longway Apr 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 44m

Bottlenecks

Scheduled
Duration: 39.6 business days (threshold: 2.0 business days)
Exceeded by 37.6 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Apr 22, 3:00 PM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (15)

Name Type Status Qty Amount Date
WL-03196211 Labor Open 1 $0.00 Apr 22, 3:23 PM
WL-03196212 Labor Open 0.5 $0.00 Apr 22, 3:23 PM
WL-03196213 Expenses Open 1 $0.00 Apr 22, 3:23 PM
WL-03196220 Travel Open 29 $0.00 Apr 22, 3:25 PM
WL-03196871 Labor Open 1.5 $275.00 Apr 22, 7:30 PM
WL-03196872 Labor Open 1.5 $0.00 Apr 22, 7:30 PM
WL-03196873 Labor Open 1.5 $0.00 Apr 22, 7:30 PM
WL-03196882 Expenses Open 1 $0.00 Apr 22, 7:32 PM
WL-03196883 Expenses Open 1 $0.00 Apr 22, 7:32 PM
WL-03196884 Travel Open 119 $0.00 Apr 22, 7:32 PM
WL-03196892 Expenses Open 1 $0.00 Apr 22, 7:36 PM
WL-03196893 Expenses Open 1 $0.00 Apr 22, 7:36 PM
WL-03196894 Labor Open 0.25 $0.00 Apr 22, 7:36 PM
WL-03196927 Expenses Open 1 $0.00 Apr 22, 7:43 PM
WL-03197998 Labor Open 0.016666666666667 $38.00 Apr 23, 1:51 PM

Details