Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302172 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Horizon Surgical Group — 18109 Prince Philip Dr Ste 127, Olney MD, 20832

Sep 5, 2025 → Dec 9, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (35 biz days early)
Active: 47 biz days
Paused: 16 biz days
🕐 Clock stopped: Completed (Dec 9, 2025)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Sep 29, 2025
16 business days (not counted)
47d
▶ Clock Running
Status: Scheduled
Sep 29 → Dec 9, 2025
47 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 47 of ? biz days used
Created: Sep 5, 2025 Completed: Dec 9, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Sep 29 Ready for Release ⏸ Paused 16 —
Sep 29 → Dec 9 Scheduled ▶ Running 47 47
Dec 9 → Dec 9 Tech On Site ▶ Running 0 47
Dispatch 0.0d
Holding 16.3d (excluded)
Coordinators 47.7d
Field Work 0.7d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
16.3 days
Coordinators
47.7 days
Over SLA
Field Work
0.7 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Jan 30, 2026 Completed: Dec 9, 2025 (52 days early)
📅
63.4 days Total Age
⏱️
47.7d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
46.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 47.7 days stuck in "Scheduled"
⏱️
Total Delay 46.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
16.3d
Scheduled
47.7d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/29/2025 Cever received email from rgamber@horizonvascularspecialists.com confirming fSE for Rockville for Dec 5th and Onley for Dec 9th

09/29/2025 Cever confirmed POC is Regina Gamber <rgamber@horizonvascularspecialists.com> replied to email asking if Dec 5th for service works for both sites.

09/23/2025 Cever called (301) 762-0277 and pressed 0 spoke to receptionist. She advised Gina was with a patient and asked i email her the dates available. Regina Gamber <rgamber@horizonvascularspecialists.com>

09/10/2025 Rbailey - Sent 1st Attempt Email to Gina Gamber to propose Allan Klus come onsite Dec 5 @2

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
CX50 - Ultrasound System - IP 57835021 - SN SGN1203744
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302172
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 19m
🚨 16.8 business days
👷
▶
3 Technician Assigned Sep 29, 2:02 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-09T17:30:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Release
To: Scheduled
Duration in Previous: 23d 20h
🚨 48.0 business days
🔧
Status: Tech On Site by Allan Klus Dec 9, 1:07 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 71d 0h
⏱️
▶
2 2x Labor Added Dec 9, 2:16 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 1h 10m
🚗
▶
2 Status: Tech Off Site Dec 9, 6:17 PM
Status: Tech Off Site → Status: Closed
🏁
Status: Closed by Allan Klus
From: Tech Off Site
To: Closed
Duration in Previous: 4m
⏱️
▶
2 Labor Added Dec 10, 9:14 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 14h 55m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 11, 3:45 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Dec 12, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 15m

Bottlenecks

Scheduled
Duration: 47.7 business days (threshold: 2.0 business days)
Exceeded by 45.7 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Dec 9, 12:30 PM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03031555 Labor Open 1.25 $275.00 Dec 9, 2:16 PM
WL-03031556 Labor Open 0.25 $0.00 Dec 9, 2:16 PM
WL-03032577 Labor Open 0.016666666666667 $38.00 Dec 10, 9:14 AM

Details