📍 Shore Heart Group — 10 Neptune Blvd #102, Neptune City NJ, 07753
Sep 5, 2025 → Jul 31, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (42 biz days early)
Active: 48 biz days
Paused: 176 biz days
🕐 Clock stopped: Completed (Aug 1, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸176d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → May 21, 2026
176 business days (not counted)
24d
▶ Clock Running
Status: Scheduled
May 21 → Jun 26, 2026
24 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Entered
Jun 26 → Jun 26, 2026
0 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 26 → Jul 16, 2026
13 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 16 → Aug 1, 2026
11 business days (counted)
Running total: 48 of ? biz days used
Created: Sep 5, 2025Completed: Aug 1, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 5 → Sep 5
Created
▶ Running
0
0
Sep 5 → May 21
Ready for Release
⏸ Paused
176
—
May 21 → Jun 26
Scheduled
▶ Running
24
24
Jun 26 → Jun 26
Entered
▶ Running
0
24
Jun 26 → Jul 16
Ready for Scheduling
▶ Running
13
37
Jul 16 → Aug 1
Scheduled
▶ Running
11
48
Dispatch0.0d
Holding176.3d (excluded)
Coordinators49.3d
Billing1.4d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
176.3 days
Coordinators
49.3 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 5, 2025
Due: Sep 30, 2026
Completed: Aug 1, 2026 (60 days early)
📅
224.4 daysTotal Age
⏱️
176.3d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
45.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay176.3 days stuck in "Ready for Release"
⏱️
Total Delay45.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
176.3d
Scheduled
36.0d / 2.0d SLA
Ready for Scheduling
13.3d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.8d
Ready to Bill
1.4d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
07/16/2026 ARuby - Rcvd email from DANIELLE SOVIERO dcms03@live.com confirming 7/31 @11am. Dispatching to Jason Yenser.
07/16/2026 ARuby - Returned Danielle's call.Vm/LM. Sent Fu email.
07/15/2026 ARuby - called Danielle Soverio (732) 259-3316 number came up for Laura. called 732.542.7600 pressed 1 oper said there was no one I could speak with. She gave me Neptune's mainline 732-776-8500. Called mainline 732-776-8500 press 2 for scheduling xfer to practice admin, EXT 240?(cut out as auto system was listing the number) VM/LM Sent email to Jackie and Danielle
06/26/2026 ARuby - Sent email to jaclyn fitzsimmons <jacfitzsimmons@comcast.net> & Danielle Soverio dcms03@live.com asking to reschedule due to Jason being on PTO
05/21/2026 ARuby - Dispatching to Jason Yenser.
05/21/2026 Rbailey - Rcvd call from Danielle advising that the Address for this location is 10 Neptune Blvd #102, Neptune City, NJ 07753. She also confirmed the Date and Time. Advising Planner to Dispatch WO
05/20/2026 Rbailey - Called 732.542.7600 pressed 1 and spoke with Oper who said that we could send email to Marie and Jaclyn. Sending email to propose Jason Yenser for Aug 13
🔧Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️Problem Description
Affiniti 50 Ultrasound System - IP 67476536 - SN USN15D0972
📞Call Description
PM - Contract - BG Required PM
📧
Left Voicemail
Completed Jul 16, 2026
07/16/2026 ARuby - Returned Danielle's call.Vm/LM. Sent Fu email.
📋
Other
Completed Jul 16, 2026
07/16/2026 ARuby - Test call
📋
Other
Completed Jul 15, 2026
07/15/2026 ARuby - Called (609) 971-3300 thinking I would get Jackie. This is a mainline number. I left a message at Neptune location already, so I hung up.
📧
Left Voicemail
Completed Jul 15, 2026
07/15/2026 ARuby - Called mainline 732-776-8500 press 2 for scheduling xfer to practice admin, EXT 240?(cut out as auto system was listing the number) VM/LM
📞
Call
Completed Jul 15, 2026
07/15/2026 ARuby - called 732.542.7600 pressed 1 oper said there was no one I could speak with. She gave me Neptune's mainline 732-776-8500
📋
Wrong Number
Completed Jul 15, 2026
07/15/2026 ARuby - called Danielle Soverio (732) 259-3316 number came up for Laura. Wrong number
📧
reminder email
Completed May 21, 2026
Send reminder email - Note (Email was already sent 7/16. The visit is scheduled for 7/31, This was created by accident)
📞
Call
Completed May 21, 2026
05/21/2026 Rbailey - Rcvd call from Danielle advising that the Address for this location is 10 Neptune Blvd #102, Neptune City, NJ 07753. She also confirmed the Date and Time. Advising Planner to Dispatch WO
📞
Call
Completed May 20, 2026
05/20/2026 Rbailey - Called 732.542.7600 Pressed 6 but No One came to the phone
📅
WO-01302173 - PM - DD: 9/30/2026 - - Ultrasound - Neptune City - Shore Heart Group
Jul 31, 2026 12:00pm – 2:00pm
Work Order: WO-01302173
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-13392516
Location: Shore Heart Group
Address: 10 Neptune Blvd #102, Neptune City, NJ 07753
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: USN15D0972
Contact Name: Danielle Soverio
Contact Phone: 732-262-4262
Timeline
📋
Work Order Created Sep 5, 5:01 PM
Work Order:WO-01302173
Type:PM
Priority:PC
✅
Status: Ready for Release by Mandy NewmanSep 5, 5:22 PM