📍 Mount Nittany Physicians Group — 1850 E Park Ave, State College PA, 16803
Sep 5, 2025 → Jul 13, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (34 biz days early)
Active: 77 biz days
Paused: 133 biz days
🕐 Clock stopped: Invoiced (Jul 13, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸133d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Mar 23, 2026
133 business days (not counted)
69d
▶ Clock Running
Status: Scheduled
Mar 23 → Jun 30, 2026
69 business days (counted)
Running total: 69 of ? biz days used
▶ Clock Running
Status: Entered
Jun 30 → Jun 30, 2026
0 business days (counted)
Running total: 69 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 30 → Jul 6, 2026
3 business days (counted)
Running total: 72 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 6 → Jul 9, 2026
3 business days (counted)
Running total: 75 of ? biz days used
▶ Clock Running
Status: Completed
Jul 9 → Jul 9, 2026
0 business days (counted)
Running total: 75 of ? biz days used
▶ Clock Running
Status: Closed
Jul 9 → Jul 13, 2026
2 business days (counted)
Running total: 77 of ? biz days used
▶ Clock Running
Status: Incomplete
Jul 13 → Jul 13, 2026
0 business days (counted)
Running total: 77 of ? biz days used
Created: Sep 5, 2025Invoiced: Jul 13, 2026
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 5 → Sep 7
Created
▶ Running
0
0
Sep 7 → Mar 23
Ready for Release
⏸ Paused
133
—
Mar 23 → Jun 30
Scheduled
▶ Running
69
69
Jun 30 → Jun 30
Entered
▶ Running
0
69
Jun 30 → Jul 6
Scheduled
▶ Running
3
72
Jul 6 → Jul 9
Tech On Site
▶ Running
3
75
Jul 9 → Jul 9
Completed
▶ Running
0
75
Jul 9 → Jul 13
Closed
▶ Running
2
77
Jul 13 → Jul 13
Incomplete
▶ Running
0
77
Dispatch0.4d
Holding133.0d (excluded)
Coordinators74.0d
Field Work3.8d
Incomplete0.0d (excluded)
Billing1.2d
✓ SLA Met
Dispatch
0.4 days
Holding(excluded from total)
133.0 days
Coordinators
74.0 days
Over SLA
Field Work
3.8 days
Over SLA
Incomplete(excluded from total)
0.0 days
Billing
1.2 days
Over SLA
Created: Sep 5, 2025
Due: Aug 30, 2026
Completed: Jul 13, 2026 (48 days early)
📅
210.4 daysTotal Age
⏱️
133.0d in Ready for ReleaseLongest Stage
🔄
12 transitionsStatus Changes
⚠️
76.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
8 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay133.0 days stuck in "Ready for Release"
⏱️
Total Delay76.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
133.0d
Scheduled
74.0d / 2.0d SLA
Tech On Site
3.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.2d / 1.0d SLA
Incomplete
0.0d
07e-Partial Project
1.9d
Ready to Bill
1.2d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
06/30/2026 HWilliams - Removed from FSE Fanfan and dispatched to Scout and sent reminder email. email.hjn0124@mountnittany.org
03/23/2026 HWilliams -Email received from customer agreeing to have FSE Fanfan on site on Monday, July 6, 2026 at 1:00PM. Dispatched and sent a confirmation email.hjn0124@mountnittany.org
03/20/2026 HWilliams -Received Email undeliverable message - Sent first contact email to the correct email address confirming the device location, serial number and proposed a date and time for a visit.
hjn0124@mountnittany.org
03/19/2026-HWilliams-First Contact email sent to customer Hannah Neff confirming the device location, serial number and proposed a date and time for a visit.
hjn0124@mountnttany.org
🔧Work Performed
UL PM 7.6.26
🔍Technician Findings
FSE performed precheck of all functions before starting PM. Cleaned filters and track ball.
Vacuumed exterior and interior of unit. Checked Batteries. Completed PM per Field Service
Manual.
FSE completed PM and all Tests Per Field Service Manual. Unit passed all tests including
Electrical Safety and Transducer Tests. FSE will upload all required documents. Unit is
returned to service.
⚠️Problem Description
EPIQ CVx Ultrasound System - IP 108023690 - SN US124B0659
📞Call Description
PM - Contract - BG Required PM
📧
Email: Authorized Service Partner, Philips ULS Preventive Maintenance - Mount Nittany Physicians Group - State College, PA - WO-13154367
Completed Mar 19, 2026
To: hjn0124@mountnttany.org
CC: central.scheduling@emsar.com
BCC: heather.williams@emsar.com
Attachment: ASP Authorization Letter EMSAR 10-02-2025 - signed.pdf
Subject: Authorized Service Partner, Philips ULS Preventive Maintenance - Mount Nittany Physicians Group - State College, PA - WO-13154367
Body:
Good morning,
I am writing to you today as an Authorized Service Partner for Philips Healthcare with proposed dates & times for upcoming PMs.
Philips has partnered with EMSAR, as an extensio
📅
WO-01302177 - PM - DD: 8/30/2026 - - Ultrasound - State College - Mount Nittany Physicians Group
Jul 6, 2026 9:00am – 10:00am
Work Order: WO-01302177
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-13154367
Location: Mount Nittany Physicians Group
Address: 1850 E Park Ave, State College, PA 16803
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: US124B0659
Contact Name: Hannah Neff
Contact Phone: (814) 68
Timeline
📋
Work Order Created Sep 5, 5:01 PM
Work Order:WO-01302177
Type:PM
Priority:PC
⏳0.9 business days
✅
Status: Ready for Release by Mandy NewmanSep 6, 8:23 PM