Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302178 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Mount Nittany Physicians Group — 1850 E Park Ave, State College PA, 16803

Sep 5, 2025 → Aug 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (32 biz days early)
Active: 60 biz days
Paused: 174 biz days
🕐 Clock stopped: Completed (Aug 14, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸174d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → May 19, 2026
174 business days (not counted)
29d
▶ Clock Running
Status: Scheduled
May 19 → Jul 1, 2026
29 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Entered
Jul 1 → Jul 1, 2026
0 business days (counted)
Running total: 29 of ? biz days used
25d
▶ Clock Running
Status: Scheduled
Jul 1 → Aug 6, 2026
25 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 6 → Aug 14, 2026
6 business days (counted)
Running total: 60 of ? biz days used
Created: Sep 5, 2025 Completed: Aug 14, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → May 19 Ready for Release ⏸ Paused 174 —
May 19 → Jul 1 Scheduled ▶ Running 29 29
Jul 1 → Jul 1 Entered ▶ Running 0 29
Jul 1 → Aug 6 Scheduled ▶ Running 25 54
Aug 6 → Aug 14 Tech On Site ▶ Running 6 60
Dispatch 0.4d
Holding 174.0d (excluded)
Coordinators 55.4d
Field Work 7.0d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
174.0 days
Coordinators
55.4 days
Over SLA
Field Work
7.0 days
Over SLA
Created: Sep 5, 2025 Due: Sep 30, 2026 Completed: Aug 14, 2026 (47 days early)
📅
234.4 days Total Age
⏱️
174.0d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
57.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Scout Miller — scheduling delays attributed to technician, not coordinators
Visit 1 Aug 6, 2026
Visit 2 Aug 14, 2026

AI Analysis

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Completed with significant delays
Closed • 343 days old
🚨
Primary Delay 174.0 days stuck in "Ready for Release"
⏱️
Total Delay 57.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
174.0d
Scheduled
55.4d / 2.0d SLA
Tech On Site
7.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/01/2026 HWilliams - Removed from Eric and scheduled for Scout for 8/6/26 @ 11AM


05/19/2026 HWilliams - Received and responded to email confirming PM date and dispatched FSE Eric for 8/6/26 @ 11:00AM. hjn0124@mountnittany.org


05/18/2026 HWilliams - First contact, Called 814-234-8800, xfer to 4322, spoke to Lori and she advised POC would be Hannah Neff same # email hjn0124@mountnittany.org. FU with email offering dates.

🔧 Work Performed
FSE performed precheck of all functions before starting PM. Cleaned filters and track ball. Vacuumed exterior and interior of unit. Checked Batteries. Completed PM per Field Service Manual. FSE completed PM and all Tests Per Field Service Manual. Unit passed all tests including Electrical Safety and Transducer Tests. FSE will upload all required documents. Unit is returned to service.
🔍 Technician Findings
FSE completed PM and all Tests Per Field Service Manual. Unit passed all tests including Electrical Safety and Transducer Tests. FSE will upload all required documents. Unit is returned to service.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 78150479 - SN USO18B1282
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302178
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 174.0 business days
👷
▶
3 Technician Assigned May 19, 10:37 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-08-06T15:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Release
To: Scheduled
Duration in Previous: 254d 14h
🚨 30.0 business days
🆕
▶
3 Status: Entered Jul 1, 4:53 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Heather Williams
Technician: Scout Miller
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-08-06T15:00:00.000+0000
🚨 25.9 business days
🔧
Status: Tech On Site by Scout Miller Aug 6, 11:16 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 35d 18h
⏳ 2.0 business days
💵
3x Expenses Added Aug 9, 10:45 AM
Type: Expenses, Travel
Status: Open
Qty: 1, 133, 131
⏱️
4x Labor Added Aug 9, 10:56 AM
Type: Labor
Status: Open
Qty: 2.5, 1.5
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Aug 14, 2:57 PM
Labor Added → Status: Completed
✔️
Status: Completed by Scout Miller
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8d 3h, 0m

Bottlenecks

Scheduled
Duration: 30.0 business days (threshold: 2.0 business days)
Exceeded by 28.0 business days
Scheduled
Duration: 25.4 business days (threshold: 2.0 business days)
Exceeded by 23.4 business days
Tech On Site
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Scout Miller
Scheduled
Aug 6, 11:00 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03327372 Expenses Open 1 $0.00 Aug 9, 10:45 AM
WL-03327373 Travel Open 133 $0.00 Aug 9, 10:45 AM
WL-03327374 Travel Open 131 $0.00 Aug 9, 10:45 AM
WL-03327376 Labor Open 2.5 $0.00 Aug 9, 10:56 AM
WL-03327377 Labor Open 2 $275.00 Aug 9, 10:56 AM
WL-03327378 Labor Open 2.5 $0.00 Aug 9, 10:56 AM
WL-03327379 Labor Open 1.5 $0.00 Aug 9, 10:56 AM
WL-03336089 Labor Open 0.25 $0.00 Aug 14, 2:57 PM

Details