Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302180 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Physicians East — 1850 W Arlington Blvd, Greenville NC, 27834

Sep 5, 2025 → Jun 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (39 biz days early)
Active: 45 biz days
Paused: 139 biz days
🕐 Clock stopped: Completed (Jun 3, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸139d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Mar 31, 2026
139 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Mar 31 → Apr 15, 2026
11 business days (counted)
Running total: 11 of ? biz days used
34d
▶ Clock Running
Status: Scheduled
Apr 15 → Jun 3, 2026
34 business days (counted)
Running total: 45 of ? biz days used
Created: Sep 5, 2025 Completed: Jun 3, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Mar 31 Ready for Release ⏸ Paused 139 —
Mar 31 → Apr 15 Ready for Scheduling ▶ Running 11 11
Apr 15 → Jun 3 Scheduled ▶ Running 34 45
Dispatch 0.0d
Holding 139.3d (excluded)
Coordinators 46.5d
Field Work 0.2d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
139.3 days
Coordinators
46.5 days
Over SLA
Field Work
0.2 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Jul 30, 2026 Completed: Jun 3, 2026 (57 days early)
📅
184.4 days Total Age
⏱️
139.3d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
44.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 139.3 days stuck in "Ready for Release"
⏱️
Total Delay 44.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
139.3d
Ready for Scheduling
11.7d / 1.0d SLA
Scheduled
34.8d / 2.0d SLA
Completed
0.2d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/03/2026 THolmes- dispatched to Patty 06/03.


04/15/2026 RArnold - Inbund call from Bill, (252) 413-6605, Wants to schedule for 11:30 on 06/04. South entrance. dispatching to Patty


04/08/2026 RArnold - Called 252-413-6701 x 6605 for William Wiseman. office is closed. Emailed to schedule Patty 06/04 @ 9am. 


03/31/2026 YEspino Recieved an email back from William confirming the device oniste and asking if we can schedule a time while they are on their lunch rotation to get the device serviced. Will advised Brandi so we can schedule asap


03/25/2026 YEspino Recieved an email back from Kerri stating this is an Echo machine and tagged velinda moore & William Wiseman to be better assisted with this device. Sent a follow up email to try and get contact info for the poc and who can assist with scheduling.


03/20/2026 YEspino First Attempt: Sent an email out to Kerri Scott to verify the device in question. Email: kscott@physicianseast.com

🔧 Work Performed
Travel to site, get to device, setup equipment. Performed ULS PM per instruction successfully.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 97800589 - SN US622B0185
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302180
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 19m
🚨 139.8 business days
📅
Status: Ready for Scheduling by Yessenia Espino Mar 31, 2:20 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 206d 20h
🚨 12.0 business days
👷
▶
3 Technician Assigned Apr 15, 1:52 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-06-04T15:30:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 14d 23h
🚨 35.0 business days
📅
Dispatch Scheduled by TaVon Holmes Jun 3, 2:33 PM
Scheduled For: 2026-06-03T15:30:00.000+0000
⏱️
▶
2 3x Labor Added Jun 3, 4:34 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Scheduled
To: Completed
Duration in Previous: 49d 2h
🏁
Status: Closed by Patricia Gordon Jun 3, 6:03 PM
From: Completed
To: Closed
Duration in Previous: 1h 29m
⏱️
Labor Added Jun 4, 8:38 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 4, 11:09 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 17h 5m
📄
Status: Ready to Bill by Timothy Amburgey Jun 4, 4:55 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 45m
💰
Status: Invoiced by Josh Longway Jun 5, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 4m

Bottlenecks

Ready for Scheduling
Duration: 11.7 business days (threshold: 1.0 business days)
Exceeded by 10.7 business days
Scheduled
Duration: 34.8 business days (threshold: 2.0 business days)
Exceeded by 32.8 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Jun 3, 11:30 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03247378 Labor Open 0.5 $0.00 Jun 3, 4:34 PM
WL-03247379 Labor Open 2 $275.00 Jun 3, 4:34 PM
WL-03247380 Travel Open 3 $0.00 Jun 3, 4:34 PM
WL-03248089 Labor Open - $38.00 Jun 4, 8:38 AM

Details