Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302181 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Elite Medical Center — 7568 187th St Fl 1, Fresh Meadows NY, 11366

Sep 5, 2025 → Apr 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (43 biz days early)
Active: 60 biz days
Paused: 99 biz days
🕐 Clock stopped: Tech Off Site (Apr 28, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸99d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Feb 2, 2026
99 business days (not counted)
60d
▶ Clock Running
Status: Scheduled
Feb 2 → Apr 28, 2026
60 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 28 → Apr 28, 2026
0 business days (counted)
Running total: 60 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Apr 28, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Feb 2 Ready for Release ⏸ Paused 99 —
Feb 2 → Apr 28 Scheduled ▶ Running 60 60
Apr 28 → Apr 28 Tech On Site ▶ Running 0 60
Dispatch 0.4d
Holding 99.0d (excluded)
Coordinators 60.6d
Field Work 1.1d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
99.0 days
Coordinators
60.6 days
Over SLA
Field Work
1.1 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Jun 30, 2026 Completed: Apr 28, 2026 (63 days early)
📅
159.4 days Total Age
⏱️
99.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
60.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 99.0 days stuck in "Ready for Release"
⏱️
Total Delay 60.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
99.0d
Scheduled
60.6d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.3d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/02/2026 SRobinson- Samantha emailed requesting to change the time to 8am, emailed back asking about 04/29 at 8am for Vivian.

02/02/2026 SRobinson- Called Samantha Becce, (718) 303-6100. Phone tree did not give me an option to speak with someone. Trying to contact Samantha at (917) 709-0133 (listed in philips as another contact #). Spoke with Samantha she confirmed the device as well as the date. Dispatching WO to Vivian for 05/06 at 9am. 

🔧 Work Performed
CX50 - Ultrasound System - IP 55920573 - SN SG21202397
⚠️ Problem Description
CX50 - Ultrasound System - IP 55920573 - SN SG21202397
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302181
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 99.0 business days
👷
▶
3 Technician Assigned Feb 2, 1:52 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-05-06T13:00:00.000+0000
🗓️
Status: Scheduled by Shelby Robinson
From: Ready for Release
To: Scheduled
Duration in Previous: 148d 18h
📅
Dispatch Scheduled by Shelby Robinson Feb 2, 2:40 PM
Scheduled For: 2026-04-28T12:00:00.000+0000
🚨 60.9 business days
🔧
Status: Tech On Site by Vivian Hyde Apr 28, 8:26 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 84d 17h
⏱️
3x Labor Added Apr 28, 4:13 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 2, 10
🚗
Status: Tech Off Site by Vivian Hyde Apr 28, 4:35 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 8h 9m
✔️
Status: Completed by Vivian Hyde Apr 28, 5:09 PM
From: Tech Off Site
To: Completed
Duration in Previous: 34m
🏁
Status: Closed by Vivian Hyde Apr 28, 5:27 PM
From: Completed
To: Closed
Duration in Previous: 17m
⏳ 2.8 business days
⏱️
Labor Added Apr 30, 11:12 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 30, 11:18 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 17h
📄
Status: Ready to Bill by Timothy Amburgey Apr 30, 4:27 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 8m
💰
Status: Invoiced by Josh Longway May 1, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 33m

Bottlenecks

Scheduled
Duration: 60.6 business days (threshold: 2.0 business days)
Exceeded by 58.6 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Apr 28, 8:00 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03203910 Labor Open 1.5 $0.00 Apr 28, 4:13 PM
WL-03203911 Labor Open 2 $275.00 Apr 28, 4:13 PM
WL-03203912 Travel Open 10 $0.00 Apr 28, 4:13 PM
WL-03208899 Labor Open 0.016666666666667 $38.00 Apr 30, 11:12 AM

Details