Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302182 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Elite Medical Center — 7568 187th St Fl 1, Fresh Meadows NY, 11366

Sep 5, 2025 → Jun 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 31, 2026
✓ SLA Met (30 biz days early)
Active: 71 biz days
Paused: 123 biz days
🕐 Clock stopped: Tech Off Site (Jun 17, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸123d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Mar 9, 2026
123 business days (not counted)
71d
▶ Clock Running
Status: Scheduled
Mar 9 → Jun 17, 2026
71 business days (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 17 → Jun 17, 2026
0 business days (counted)
Running total: 71 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Jun 17, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Mar 9 Ready for Release ⏸ Paused 123 —
Mar 9 → Jun 17 Scheduled ▶ Running 71 71
Jun 17 → Jun 17 Tech On Site ▶ Running 0 71
Dispatch 0.4d
Holding 123.0d (excluded)
Coordinators 72.0d
Field Work 1.2d
Billing 0.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
123.0 days
Coordinators
72.0 days
Over SLA
Field Work
1.2 days
Billing
0.4 days
Created: Sep 5, 2025 Due: Jul 31, 2026 Completed: Jun 17, 2026 (44 days early)
📅
194.4 days Total Age
⏱️
123.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
70.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 123.0 days stuck in "Ready for Release"
⏱️
Total Delay 70.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
123.0d
Scheduled
72.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/09/2026 RArnold - Samantha confirmed info. Requested Wed in June. Offered 06/17 @ 8:30 am. She confirmed. Dispatching to Vivian

03/06/2026- HWilliams- First Contact email sent to customer Samantha Becce confirming the device location, serial number. saa9119@nyp.org

🔧 Work Performed
EPIQ 5 Ultrasound System - IP 65093040 - SN US215C0571
⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 65093040 - SN US215C0571
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302182
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 123.0 business days
🗓️
▶
3 Status: Scheduled Mar 9, 10:58 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Vivian Hyde
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-06-17T12:30:00.000+0000
🚨 72.0 business days
🔧
Status: Tech On Site by Vivian Hyde Jun 17, 9:11 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 99d 22h
⏱️
▶
2 2x Labor Added Jun 17, 1:37 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2
🚗
Status: Tech Off Site by Vivian Hyde Jun 17, 2:14 PM
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 5h 2m, 0m
🏁
Status: Closed by Vivian Hyde Jun 17, 7:04 PM
From: Completed
To: Closed
Duration in Previous: 4h 50m
⏱️
Labor Added Jun 18, 1:09 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 18, 1:15 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 18h 10m
📄
Status: Ready to Bill by Timothy Amburgey Jun 18, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 16m
💰
Status: Invoiced by Josh Longway Jun 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Scheduled
Duration: 72.0 business days (threshold: 2.0 business days)
Exceeded by 70.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Jun 17, 8:30 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03263566 Labor Open 1 $0.00 Jun 17, 1:37 PM
WL-03263568 Travel Open 10 $0.00 Jun 17, 1:37 PM
WL-03263570 Labor Open 2 $275.00 Jun 17, 1:39 PM
WL-03265308 Labor Open - $38.00 Jun 18, 1:09 PM

Details