Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302183 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 New York Presbyterian of Queens Dr Lisa Rosenberg — 61-34 188th St Ste 214, Fresh Meadows NY, 11365

Sep 5, 2025 → Jun 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (49 biz days early)
Active: 32 biz days
Paused: 163 biz days
🕐 Clock stopped: Completed (Jun 20, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸163d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → May 4, 2026
163 business days (not counted)
32d
▶ Clock Running
Status: Scheduled
May 4 → Jun 20, 2026
32 business days (counted)
Running total: 32 of ? biz days used
Created: Sep 5, 2025 Completed: Jun 20, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → May 4 Ready for Release ⏸ Paused 163 —
May 4 → Jun 20 Scheduled ▶ Running 32 32
Dispatch 0.4d
Holding 163.0d (excluded)
Coordinators 32.9d
Billing 1.3d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
163.0 days
Coordinators
32.9 days
Over SLA
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Aug 30, 2026 Completed: Jun 20, 2026 (71 days early)
📅
195.4 days Total Age
⏱️
163.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
31.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jun 18, 2026
Visit 2 Jun 20, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 163.0 days stuck in "Ready for Release"
⏱️
Total Delay 31.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
163.0d
Scheduled
32.9d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.6d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/04/2026 DMalloy - Email recieved from customer agreeing to have FSE Andre onsite on Thursday 6/18/2026 at 9:30am. Emailed a confirmation. 

irg9020@nyp.org


04/30/2026 DMalloy -Called 718.670.1837 for Iris Gil. Main line for this location. Office was closed. Will call back later today. Following up with an email proposing Andre to be onsite on Thursday 6/18/2026 at 9:30am or 12pm.  PMKPIEXEMPT_POC

irg9020@nyp.org


04/30/2026 DMalloy -Called 718.734.7938 for Iris Gil. No Answer. Left a VM for a call back.  


04/24/2026 Rbailey - Called 718.734.7938 NA Left VM for FU with Iris. Resending Email for Visibility


04/20/2026 RArnold - Called 718-734-7938 for Iris Gil. Left message. Sending email to schedule Andre 06/16 @ 12 pm. 

irg9020@nyp.org

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
CX50 POC Ultrasound System - IP 68267652 - SN SGD1500115
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302183
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 163.0 business days
👷
▶
4 Technician Assigned May 4, 12:35 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-06-18T04:00:00.000+0000, 2026-06-18T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 239d 16h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-06-18T13:30:00.000+0000
🚨 28.0 business days
📅
Dispatch Scheduled by Deon Malloy Jun 11, 1:44 PM
Scheduled For: 2026-06-18T17:30:00.000+0000
⚠️ 6.0 business days
⏱️
▶
2 5x Labor Added Jun 20, 11:57 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 46d 23h, 0m
⏳ 1.0 business days
⏱️
Labor Added Jun 22, 11:08 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 22, 3:28 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 3h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 25, 5:16 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 1h
💰
Status: Invoiced by Josh Longway Jun 26, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 43m

Bottlenecks

Scheduled
Duration: 32.9 business days (threshold: 2.0 business days)
Exceeded by 30.9 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Jun 18, 1:30 PM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03268072 Labor Open 1.5 $0.00 Jun 20, 11:57 AM
WL-03268073 Labor Open 0.25 $0.00 Jun 20, 11:57 AM
WL-03268074 Labor Open 2 $275.00 Jun 20, 11:57 AM
WL-03268075 Expenses Open 1 $0.00 Jun 20, 11:57 AM
WL-03268076 Travel Open 26 $0.00 Jun 20, 11:57 AM
WL-03268852 Labor Open - $38.00 Jun 22, 11:08 AM

Details