Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302184 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Yorktown Imaging Inc — 1940 Commerce St, YORKTOWN HEIGHTS NY, 10598

Sep 5, 2025 → Aug 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (34 biz days early)
Active: 50 biz days
Paused: 182 biz days
🕐 Clock stopped: Tech Off Site (Aug 12, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸182d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Jun 1, 2026
182 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 1 → Jun 1, 2026
0 business days (counted)
Running total: 0 of ? biz days used
50d
▶ Clock Running
Status: Scheduled
Jun 1 → Aug 12, 2026
50 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 12 → Aug 12, 2026
0 business days (counted)
Running total: 50 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Aug 12, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Jun 1 Ready for Release ⏸ Paused 182 —
Jun 1 → Jun 1 Assigned ▶ Running 0 0
Jun 1 → Aug 12 Scheduled ▶ Running 50 50
Aug 12 → Aug 12 Tech On Site ▶ Running 0 50
Dispatch 0.4d
Holding 182.0d (excluded)
Coordinators 51.0d
Field Work 1.1d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
182.0 days
Coordinators
51.0 days
Over SLA
Field Work
1.1 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Sep 30, 2026 Completed: Aug 12, 2026 (49 days early)
📅
232.4 days Total Age
⏱️
182.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
49.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 182.0 days stuck in "Ready for Release"
⏱️
Total Delay 49.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
182.0d
Scheduled
51.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/06/2026 DMalloy - Reminder email sent to the custoemr for next weeks appt. 

mlapham@northwell.edu


06/01/2026 mklose rcvd email from POC confirm Vivian August 12th @10am. 


05/28/2026 mklose sent email to Mark Lapham offer Vivian August 12 or 19th @10am. 


05/27/2026 YEspino Sent a follow up email to Amy & Brittany to try and verify the pm in question.


05/27/2026 YEspino Called 914-666-1540 to speak to Amy Vitro to verify the pm in question. This number is for MRI, was unable to speak to her so i left a message.


05/27/2026 YEspino Called 914-666-1312 to follow up with Brittany over the pm in question. Was sent to vm so i left a message.


05/12/2026 YEspino Sent a follow up email to Gray, Brittany <bgray3@northwell.edu to verify the device in question and also the date given to schedule an onsite visit.


05/12/2026 YEspino Called 914-666-1312 to speak to Brittany Gray to verify the device in question. Was unable to speak to her so i left a message.


05/06/2026 mklose sent 1st attempt email to Gray, Brittany <bgray3@northwell.edu 

🔧 Work Performed
EPIQ 5 Ultrasound System - IP 83776515 - SN US120C1141
⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 83776515 - SN US120C1141
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302184
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 182.0 business days
👷
▶
3 Technician Assigned Jun 1, 10:49 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Megan Klose
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 267d 14h, 0m
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-08-12T14:00:00.000+0000
🚨 51.0 business days
🔧
Status: Tech On Site by Vivian Hyde Aug 12, 10:31 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 71d 23h
🚗
Status: Tech Off Site by Vivian Hyde Aug 12, 5:42 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 7h 11m
⏱️
5x Labor Added Aug 12, 6:22 PM
Type: Labor, Travel
Status: Open
Qty: 2, 1.5, 50, 60
✔️
Status: Completed by Vivian Hyde Aug 12, 6:29 PM
From: Tech Off Site
To: Completed
Duration in Previous: 46m
🏁
Status: Closed by Vivian Hyde Aug 12, 7:00 PM
From: Completed
To: Closed
Duration in Previous: 31m
⏱️
Labor Added Aug 13, 12:01 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Aug 13, 12:06 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 17h 6m
📄
Status: Ready to Bill by Timothy Amburgey Aug 13, 4:48 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 41m
💰
Status: Invoiced by Josh Longway Aug 14, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 11m

Bottlenecks

Scheduled
Duration: 51.0 business days (threshold: 2.0 business days)
Exceeded by 49.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Aug 12, 10:00 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03332302 Labor Open 2 $0.00 Aug 12, 6:22 PM
WL-03332303 Labor Open 2 $275.00 Aug 12, 6:22 PM
WL-03332304 Labor Open 1.5 $0.00 Aug 12, 6:22 PM
WL-03332305 Travel Open 50 $0.00 Aug 12, 6:22 PM
WL-03332306 Travel Open 60 $0.00 Aug 12, 6:22 PM
WL-03333455 Labor Open - $38.00 Aug 13, 12:01 PM

Details