Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302186 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Piedmont Hospital — 1968 Peachtree Rd NW, Atlanta GA, 30309

Sep 5, 2025 → Mar 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 23, 2026
✓ SLA Met (5 biz days early)
Active: 65 biz days
Paused: 63 biz days
🕐 Clock stopped: Completed (Mar 16, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸63d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Dec 9, 2025
63 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
65d
▶ Clock Running
Status: Scheduled
Dec 9 → Mar 16, 2026
65 business days (counted)
Running total: 65 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 16 → Mar 16, 2026
0 business days (counted)
Running total: 65 of ? biz days used
Created: Sep 5, 2025 Completed: Mar 16, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Dec 9 Ready for Release ⏸ Paused 63 —
Dec 9 → Dec 9 Ready for Scheduling ▶ Running 0 0
Dec 9 → Mar 16 Scheduled ▶ Running 65 65
Mar 16 → Mar 16 Tech On Site ▶ Running 0 65
Dispatch 0.0d
Holding 63.3d (excluded)
Coordinators 65.9d
Field Work 0.6d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
63.3 days
Coordinators
65.9 days
Over SLA
Field Work
0.6 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Mar 23, 2026 Completed: Mar 16, 2026 (7 days early)
📅
128.4 days Total Age
⏱️
65.8d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
65.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 65.8 days stuck in "Scheduled"
⏱️
Total Delay 65.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
63.3d
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
65.8d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
2.1d / 1.0d SLA
07e-Partial Project
1.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/09/2025 mklose Vicki confirmed Bruce for March 9th @2pm.

12/08/2025 mklose sent email to vicki.whitmore@piedmont.org offered Bruce March 9th @2pm

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 117026180 - SN US225B0465
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302186
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 19m
🚨 63.8 business days
📅
Status: Ready for Scheduling by Megan Klose Dec 9, 11:47 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 94d 19h
🗓️
▶
3 Status: Scheduled Dec 9, 12:56 PM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2026-03-09T16:00:00.000+0000, 2026-03-09T18:00:00.000+0000
👷
Technician Assigned by Erin Martin
Technician: Bruce Ballard
🚨 56.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Mar 2, 2:59 PM
Scheduled For: 2026-03-16T18:00:00.000+0000
🚨 11.0 business days
🔧
Status: Tech On Site by Bruce Ballard Mar 16, 2:42 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 97d 0h
⏱️
▶
3 3x Labor Added Mar 16, 7:29 PM
3x Labor Added → 2x Travel Added → Status: Completed
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 97, 111
✔️
Status: Completed by Bruce Ballard
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 51m, 0m
⏳ 2.6 business days
⏱️
▶
2 Labor Added Mar 18, 12:37 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 17h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 19, 4:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 3h
💰
Status: Invoiced by Josh Longway Mar 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 30m

Bottlenecks

Scheduled
Duration: 65.8 business days (threshold: 2.0 business days)
Exceeded by 63.8 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
Mar 16, 2:00 PM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03146534 Labor Open 1.5 $0.00 Mar 16, 7:29 PM
WL-03146535 Labor Open 2 $275.00 Mar 16, 7:29 PM
WL-03146536 Labor Open 1.5 $0.00 Mar 16, 7:29 PM
WL-03146537 Travel Open 97 $0.00 Mar 16, 7:30 PM
WL-03146538 Travel Open 111 $0.00 Mar 16, 7:30 PM
WL-03149087 Labor Open 0.016666666666667 $38.00 Mar 18, 12:37 PM

Details