Created: Sep 5, 2025
Due: Jun 10, 2026
Completed: May 19, 2026 (22 days early)
📅
174.4 daysTotal Age
⏱️
168.3d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
6.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 343 days old
🚨
Primary Delay168.3 days stuck in "Ready for Release"
⏱️
Total Delay6.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
168.3d
Scheduled
6.8d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.4d / 1.0d SLA
07e-Partial Project
1.0d
Ready to Bill
1.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
05/11/2026 Rharris: Received return call from POC Michael Daguisan who advised Bruce could be onsite Tuesday the 5/19 at 8am. Scheduling Bruce and sending Con email stating the same.
05/11/2026 Rharris: Left VM for Michael Daguisan 470-453-7858 proposing Bruce to be onsite either the 5/13 or 5/19 or 20th sent email to michael.daguisan@piedmont.org stating the same.
05/11/2026 ALuman - received call from David and he confirmed devices and scheduling for 5/13. Sending email to david.clark3@piedmont.org. Handing off to planner Rhonda for scheduling
05/11/2026 ALuman - called Michael Daguisan 470-453-7858 and he advised that he is still waiting for a response from the dept head to confirm scheduling. Advised we can follow up in the next day or two. Will call back by Wednesday 5/13 if no response received sooner. Email follow up sent to recap call
05/06/2026 Rharris: Called and spoke with POC Michael Daguisan @ 470-453-7858 offering Bruce on 5/19-5/20 and noted FSE availability for next week. He was going to follow up with the dept and let me know. Sent a F/U email to michael.daguisan@piedmont.org stating the same.
04/24/2026 Rbailey - Called 470.453.7858 Spoke with Michael. Resending email with Proposed Dates of May 19 or 20
02/18/2026 SRobinson-Called Michael, 470-453-7858. Michael asked if we contact him in April to get these scheduled.
02/13/2026 SRobinson- Sent 1st attempt email to michael.daguisan@piedmont.org to try and confirm.
🔧Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️Problem Description
EPIQ CVx Ultrasound System - IP 118665052 - SN US525B1308
📞Call Description
PM - Warranty - BG Required PM
📞
Live Call_Confirmed Devices During Cal
Completed May 11, 2026
075/11/2026 ALuman - received call from David and he confirmed devices and scheduling for 5/13. Sending email to david.clark3@piedmont.org. Handing off to planner Rhonda for scheduling
📞
Live Call_ Asked to Call Back
Completed May 11, 2026
05/11/2026 ALuman - called Michael Daguisan 470-453-7858 and he advised that he is still waiting for a response from the dept head to confirm scheduling. Advised we can follow up in the next day or two. Will call back by Wednesday 5/13 if no response received sooner
📋
Contact customer to schedule
Not Started Feb 18, 2026
Contact Michael to schedule May ULS PMs -WO-12983327, WO-12983333 & WO-12983334
📋
Outbound to +14704537858
Completed Feb 18, 2026
02/18/2026 SRobinson-Called Michael, 470-453-7858. Michael asked if we contact him in April to get these scheduled.
📧
Email: Authorized Service Partner, Philips ULS Preventive Maintenance - Piedmont Hospital - Atlanta, GA - WO-12983327
Completed Feb 13, 2026
To: michael.daguisan@piedmont.org
CC: central.scheduling@emsar.com; brandi.rodriguez@emsar.com
BCC:
Attachment: ASP Authorization Letter EMSAR 10-02-2025 - signed.pdf
Subject: Authorized Service Partner, Philips ULS Preventive Maintenance - Piedmont Hospital - Atlanta, GA - WO-12983327
Body:
Hi Michael,
I am writing to you today as an Authorized Service Partner for Philips Healthcare with proposed dates & times for upcoming PMs.
Philips has partnered with EMSAR, as an extension of their s