Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302188 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Piedmont Hospital — 1968 Peachtree Rd NW, Atlanta GA, 30309

Sep 5, 2025 → May 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 10, 2026
✓ SLA Met (15 biz days early)
Active: 6 biz days
Paused: 168 biz days
🕐 Clock stopped: Completed (May 19, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸168d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → May 11, 2026
168 business days (not counted)
▶ Clock Running
Status: Scheduled
May 11 → May 19, 2026
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 19 → May 19, 2026
0 business days (counted)
Running total: 6 of ? biz days used
Created: Sep 5, 2025 Completed: May 19, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → May 11 Ready for Release ⏸ Paused 168 —
May 11 → May 19 Scheduled ▶ Running 6 6
May 19 → May 19 Tech On Site ▶ Running 0 6
Dispatch 0.0d
Holding 168.3d (excluded)
Coordinators 6.8d
Field Work 0.3d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
168.3 days
Coordinators
6.8 days
Over SLA
Field Work
0.3 days
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Jun 10, 2026 Completed: May 19, 2026 (22 days early)
📅
174.4 days Total Age
⏱️
168.3d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
6.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 343 days old
🚨
Primary Delay 168.3 days stuck in "Ready for Release"
⏱️
Total Delay 6.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
168.3d
Scheduled
6.8d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
2.1d / 1.0d SLA
07e-Partial Project
1.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/11/2026 Rharris: Received return call from POC Michael Daguisan who advised Bruce could be onsite Tuesday the 5/19 at 8am. Scheduling Bruce and sending Con email stating the same.

05/11/2026 Rharris: Left VM for Michael Daguisan 470-453-7858 proposing Bruce to be onsite either the 5/13 or 5/19 or 20th sent email to michael.daguisan@piedmont.org stating the same.

05/11/2026 ALuman - received call from David and he confirmed devices and scheduling for 5/13. Sending email to david.clark3@piedmont.org. Handing off to planner Rhonda for scheduling

05/11/2026 ALuman - called Michael Daguisan 470-453-7858 and he advised that he is still waiting for a response from the dept head to confirm scheduling. Advised we can follow up in the next day or two. Will call back by Wednesday 5/13 if no response received sooner. Email follow up sent to recap call

05/06/2026 Rharris: Called and spoke with POC Michael Daguisan @ 470-453-7858 offering Bruce on 5/19-5/20 and noted FSE availability for next week. He was going to follow up with the dept and let me know. Sent a F/U email to michael.daguisan@piedmont.org stating the same. 


04/24/2026 Rbailey - Called 470.453.7858 Spoke with Michael. Resending email with Proposed Dates of May 19 or 20


02/18/2026 SRobinson-Called Michael, 470-453-7858. Michael asked if we contact him in April to get these scheduled. 

02/13/2026 SRobinson- Sent 1st attempt email to michael.daguisan@piedmont.org to try and confirm. 

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 118665053 - SN US525B1309
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302188
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 19m
🚨 168.8 business days
🗓️
▶
3 Status: Scheduled May 11, 1:39 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rhonda Harris
Technician: Bruce Ballard
📅
Dispatch Scheduled by Rhonda Harris
Scheduled For: 2026-05-19T13:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Rhonda Harris May 18, 11:46 AM
Scheduled For: 2026-05-19T12:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Bruce Ballard May 19, 4:48 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 3h
⏱️
6x Labor Added May 19, 5:04 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1, 1.5, 20, 22
✔️
Status: Completed by Bruce Ballard May 19, 7:14 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 25m, 0m
⏱️
Labor Added May 20, 6:22 AM
Type: Labor
Status: Open
Qty: N/A
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey May 21, 9:20 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 14h
📄
Status: Ready to Bill by Timothy Amburgey May 21, 5:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 8h 22m
💰
Status: Invoiced by Josh Longway May 22, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 17m

Bottlenecks

Scheduled
Duration: 6.8 business days (threshold: 2.0 business days)
Exceeded by 4.8 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
May 19, 8:00 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03231774 Labor Open 1 $0.00 May 19, 5:04 PM
WL-03231775 Labor Open 1.5 $275.00 May 19, 5:04 PM
WL-03231776 Labor Open 1 $0.00 May 19, 5:04 PM
WL-03231777 Expenses Open 1 $0.00 May 19, 5:04 PM
WL-03231778 Travel Open 20 $0.00 May 19, 5:04 PM
WL-03231779 Travel Open 22 $0.00 May 19, 5:04 PM
WL-03232440 Labor Open - $38.00 May 20, 6:22 AM

Details