Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302190 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Hudson Valley Hospital Center — 1980 Crompond Rd, Cortlandt Manor NY, 10567

Sep 5, 2025 → Jun 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (31 biz days early)
Active: 71 biz days
Paused: 121 biz days
🕐 Clock stopped: Completed (Jun 15, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸121d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Mar 5, 2026
121 business days (not counted)
71d
▶ Clock Running
Status: Scheduled
Mar 5 → Jun 15, 2026
71 business days (counted)
Running total: 71 of ? biz days used
Created: Sep 5, 2025 Completed: Jun 15, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Mar 5 Ready for Release ⏸ Paused 121 —
Mar 5 → Jun 15 Scheduled ▶ Running 71 71
Dispatch 0.4d
Holding 121.0d (excluded)
Coordinators 71.0d
Billing 0.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
121.0 days
Coordinators
71.0 days
Over SLA
Billing
0.4 days
Created: Sep 5, 2025 Due: Jul 30, 2026 Completed: Jun 15, 2026 (45 days early)
📅
191.5 days Total Age
⏱️
121.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
69.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 121.0 days stuck in "Ready for Release"
⏱️
Total Delay 69.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
121.0d
Scheduled
71.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.8d
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/11/2026- HWilliams - FSE Philmon called in to request Sched end date update to 6/12/26 on WO-01302190

03/05/2026 mklose POC confirm Phil, June 8th @9:30am

03/05/2026 Rbailey - Sent 1st Attempt to Elizabeth Dwyer eld9089@nyp.org to propose Philmon Mehari come onsite June 8, 2026 @930am

🔧 Work Performed
Ultrasound PM
🔍 Technician Findings
Ultrasound PM
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 111610251 - SN US624B0206
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302190
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 121.0 business days
👷
▶
3 Technician Assigned Mar 5, 12:12 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-06-08T13:30:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 179d 16h
🚨 71.0 business days
⏱️
5x Labor Added Jun 13, 6:44 PM
Type: Labor, Travel
Status: Open
Qty: 2, 1.5, 70
⏳ 0.0 business days
✔️
Status: Completed by Philmon Mehari Jun 14, 9:10 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 101d 7h, 0m
⏱️
Labor Added Jun 15, 6:50 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 15, 1:55 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 44m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 18, 4:33 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 2h
💰
Status: Invoiced by Josh Longway Jun 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Scheduled
Duration: 71.0 business days (threshold: 2.0 business days)
Exceeded by 69.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Philmon Mehari
Scheduled
Jun 8, 9:30 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03259689 Labor Open 2 $275.00 Jun 13, 6:44 PM
WL-03259690 Labor Open 1.5 $0.00 Jun 13, 6:44 PM
WL-03259691 Travel Open 70 $0.00 Jun 13, 6:44 PM
WL-03259692 Travel Open 70 $0.00 Jun 13, 6:44 PM
WL-03259693 Labor Open 1.5 $0.00 Jun 13, 6:45 PM
WL-03260412 Labor Open - $38.00 Jun 15, 6:50 AM

Details