Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302191 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Hudson Valley Hospital Center — 1980 Crompond Rd, Cortlandt Manor NY, 10567

Sep 5, 2025 → Jul 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (29 biz days early)
Active: 59 biz days
Paused: 156 biz days
🕐 Clock stopped: Completed (Jul 20, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸156d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Apr 23, 2026
156 business days (not counted)
59d
▶ Clock Running
Status: Scheduled
Apr 23 → Jul 20, 2026
59 business days (counted)
Running total: 59 of ? biz days used
Created: Sep 5, 2025 Completed: Jul 20, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Apr 23 Ready for Release ⏸ Paused 156 —
Apr 23 → Jul 20 Scheduled ▶ Running 59 59
Dispatch 0.4d
Holding 156.0d (excluded)
Coordinators 59.5d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
156.0 days
Coordinators
59.5 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Aug 30, 2026 Completed: Jul 20, 2026 (41 days early)
📅
214.8 days Total Age
⏱️
156.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
60.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 156.0 days stuck in "Ready for Release"
⏱️
Total Delay 60.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
156.0d
Scheduled
59.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/23/2026 mklose POC Confirm Phil July 15@2pm.

04/20/2026 mklose sent 1st attempt email to Ewanciw, Paulette <fio9010@nyp.org>; Lane-Savage, Abigail <gxo9004@nyp.org>; Hunter, Alice <alh9114@nyp.org>; Dwyer, Elizabeth <eld9089@nyp.org>; Kirkwood, Lorrena <ygd9001@nyp.org>; Pennimpede, Jennifer <jep9174@nyp.org>; Wald, Daniel <daw9088@nyp.org>

🔧 Work Performed
Ultrasound PM US623B1046
🔍 Technician Findings
Ultrasound PM US623B1046
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 104788283 - SN US623B1046
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302191
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 156.0 business days
👷
▶
3 Technician Assigned Apr 23, 10:42 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-07-15T18:00:00.000+0000, 2026-07-15T18:30:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 228d 14h
🚨 59.0 business days
⏱️
▶
2 5x Labor Added Jul 19, 11:39 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Philmon Mehari
From: Scheduled
To: Completed
Duration in Previous: 87d 13h
🏁
Status: Closed by Philmon Mehari Jul 19, 11:45 PM
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.0 business days
⏱️
Labor Added Jul 22, 8:41 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jul 23, 10:49 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 11h
📄
Status: Ready to Bill by Timothy Amburgey Jul 23, 4:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 41m
💰
Status: Invoiced by Josh Longway Jul 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 30m

Bottlenecks

Scheduled
Duration: 59.5 business days (threshold: 2.0 business days)
Exceeded by 57.5 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Philmon Mehari
Scheduled
Jul 15, 2:30 PM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03299693 Labor Open 2 $275.00 Jul 19, 11:39 PM
WL-03299694 Labor Open 2 $0.00 Jul 19, 11:39 PM
WL-03299695 Travel Open 70 $0.00 Jul 19, 11:39 PM
WL-03299696 Travel Open 70 $0.00 Jul 19, 11:39 PM
WL-03299697 Travel Open 40 $0.00 Jul 19, 11:39 PM
WL-03303736 Labor Open - $38.00 Jul 22, 8:41 PM

Details