Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302192 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 NewYork-Presbyterian Medical Group — 1978 Crompond Rd Suite 202, Cortlandt Manor NY, 10567

Sep 5, 2025 → Mar 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (31 biz days early)
Active: 68 biz days
Paused: 62 biz days
🕐 Clock stopped: Tech Off Site (Mar 18, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸62d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Dec 8, 2025
62 business days (not counted)
67d
▶ Clock Running
Status: Scheduled
Dec 8 → Mar 17, 2026
67 business days (counted)
Running total: 67 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 17 → Mar 18, 2026
1 business day (counted)
Running total: 68 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Mar 18, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Dec 8 Ready for Release ⏸ Paused 62 —
Dec 8 → Mar 17 Scheduled ▶ Running 67 67
Mar 17 → Mar 18 Tech On Site ▶ Running 1 68
Dispatch 0.4d
Holding 62.0d (excluded)
Coordinators 67.4d
Field Work 1.3d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
62.0 days
Coordinators
67.4 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Apr 30, 2026 Completed: Mar 18, 2026 (43 days early)
📅
129.8 days Total Age
⏱️
67.4d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
66.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 67.4 days stuck in "Scheduled"
⏱️
Total Delay 66.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
62.0d
Scheduled
67.4d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
1.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/09/2026 RArnold - New Cardiology Practice Manager - Cynthia Cosme 914-587-9719 vkj9007@nyp.org

03/09/2026 RArnold -Sent Reminder Email

12/08/2025 RArnold - Diana confirmed date. dispatching to Vivian for 03/17 @ 12 pm

12/08/2025 RArnold - Linda added Diana Emery to thread. Emailed asking for contact info and date of 03/17 2 12 pm.

die7001@nyp.org

914-587-5552 (cell)

914-736-6180 (phone)



12/03/2025 RArnold - Called 914-739-0087 ext 1039965 for Linda Attinelly. She confirmed the device is staying at 1978 Crompond Road, suite 202, Cortlandt Manor, NY. She asked that I send her an email. Vivian 03/17 @ 12 pm


12/03/2025 RArnold - Called 914-318-0063 Jennifer Pennimpede for 

Her cardiology group is are leaving NYP in Jan. It will be staying at this location. She gave me new contact.

Linda Attinelly - Director of Practice Operations for NYP medical group Hudson Valley 914-739-0087 ext 1039965

lia9058@nyp.org

🔧 Work Performed
EPIQ CVx Ultrasound System - IP 109433640 - SN US424B0338
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 109433640 - SN US424B0338
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302192
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 62.0 business days
👷
▶
3 Technician Assigned Dec 8, 4:09 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-17T16:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 92d 20h
🚨 68.0 business days
🔧
Status: Tech On Site by Vivian Hyde Mar 17, 12:59 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 98d 19h
⏱️
5x Labor Added Mar 17, 10:59 PM
Type: Labor, Travel
Status: Open
Qty: 1, 2, 25, 55
🚗
Status: Tech Off Site by Vivian Hyde Mar 17, 11:05 PM
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 10h 5m, 0m
🏁
Status: Closed by Vivian Hyde Mar 17, 11:11 PM
From: Completed
To: Closed
Duration in Previous: 6m
⏱️
Labor Added Mar 18, 12:33 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 18, 12:39 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 13h 27m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 19, 4:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 3h
💰
Status: Invoiced by Josh Longway Mar 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 30m

Bottlenecks

Scheduled
Duration: 67.4 business days (threshold: 2.0 business days)
Exceeded by 65.4 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Mar 17, 12:00 PM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03148447 Labor Open 1 $0.00 Mar 17, 10:59 PM
WL-03148448 Labor Open 2 $275.00 Mar 17, 10:59 PM
WL-03148449 Labor Open 2 $0.00 Mar 17, 10:59 PM
WL-03148450 Travel Open 25 $0.00 Mar 17, 10:59 PM
WL-03148451 Travel Open 55 $0.00 Mar 17, 10:59 PM
WL-03149071 Labor Open 0.016666666666667 $38.00 Mar 18, 12:33 PM

Details