Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302195 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Neurological Assc of Long Island PC — 1991 Marcus Ave Ste 110, New Hyde Park NY, 11042

Sep 5, 2025 → Sep 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (19 biz days early)
Active: 75 biz days
Paused: 172 biz days
🕐 Clock stopped: Tech Off Site (Sep 2, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸172d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → May 15, 2026
172 business days (not counted)
75d
▶ Clock Running
Status: Scheduled
May 15 → Sep 2, 2026
75 business days (counted)
Running total: 75 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 2 → Sep 2, 2026
0 business days (counted)
Running total: 75 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Sep 2, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → May 15 Ready for Release ⏸ Paused 172 —
May 15 → Sep 2 Scheduled ▶ Running 75 75
Sep 2 → Sep 2 Tech On Site ▶ Running 0 75
Dispatch 0.4d
Holding 172.0d (excluded)
Coordinators 75.4d
Field Work 0.4d
Billing 1.5d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
172.0 days
Coordinators
75.4 days
Over SLA
Field Work
0.4 days
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Sep 30, 2026 Completed: Sep 2, 2026 (28 days early)
📅
247.4 days Total Age
⏱️
172.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
73.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 411 days old
🚨
Primary Delay 172.0 days stuck in "Ready for Release"
⏱️
Total Delay 73.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
172.0d
Scheduled
75.4d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Closed
0.3d / 1.0d SLA
07e-Partial Project
1.7d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/13/2026 Rbailey - Rcvd email from Mike Chan transplantz@gmail.com advising Sept 2 @8am Updating WO and Sending email


08/12/2026 Rbailey - Called 516.707.5165 NA Left VM Advising that we were looking to reschedule the WO for Sept 2nd @ 8am. Sending email to inquire


05/15/2026 DMalloy - Email received from customer agreeing to have FSE Vivian onsite on Friday, August 21, 2026, at 1:00pm. Emailed a confirmation.  

transplantz@gmail.com


05/14/2026 DMalloy - First Contact email sent to customer Michael Chan confirming the device location, serial number and proposed a date and time for a visit. 

transplantz@gmail.com

🔧 Work Performed
Affiniti 70 Ultrasound System - IP 82342831 - SN US919F1394
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 82342831 - SN US919F1394
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302195
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 172.0 business days
👷
▶
3 Technician Assigned May 15, 4:31 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-08-21T04:00:00.000+0000, 2026-08-21T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 250d 20h
📅
Dispatch Scheduled by Deon Malloy May 15, 4:39 PM
Scheduled For: 2026-08-21T17:00:00.000+0000
🚨 61.9 business days
📅
Dispatch Scheduled by Ricky Bailey Aug 13, 9:47 AM
Scheduled For: 2026-09-02T12:00:00.000+0000
🚨 15.0 business days
🔧
Status: Tech On Site by Vivian Hyde Sep 2, 8:56 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 109d 16h
⏱️
3x Labor Added Sep 2, 12:08 PM
Type: Labor, Travel
Status: Open
Qty: 1, 2, 20
🚗
Status: Tech Off Site by Vivian Hyde Sep 2, 12:24 PM
From: Tech On Site, Tech Off Site, Completed
To: Tech Off Site, Completed, Closed
Duration in Previous: 3h 27m, 0m
⏱️
▶
2 Labor Added Sep 2, 2:32 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2h 9m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 3, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 1h
💰
Status: Invoiced by Josh Longway Sep 4, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 46m

Bottlenecks

Scheduled
Duration: 75.4 business days (threshold: 2.0 business days)
Exceeded by 73.4 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Sep 2, 8:00 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03364171 Labor Open 1 $0.00 Sep 2, 12:08 PM
WL-03364172 Labor Open 2 $275.00 Sep 2, 12:08 PM
WL-03364173 Travel Open 20 $0.00 Sep 2, 12:08 PM
WL-03364561 Labor Open - $38.00 Sep 2, 2:32 PM

Details