Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302199 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Bellevue Hospital Center — 462 1st Ave, New York NY, 10016

Sep 5, 2025 → May 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (33 biz days early)
Active: 65 biz days
Paused: 104 biz days
🕐 Clock stopped: Tech Off Site (May 12, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸104d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Feb 9, 2026
104 business days (not counted)
64d
▶ Clock Running
Status: Scheduled
Feb 9 → May 11, 2026
64 business days (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 11 → May 12, 2026
1 business day (counted)
Running total: 65 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: May 12, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Feb 9 Ready for Release ⏸ Paused 104 —
Feb 9 → May 11 Scheduled ▶ Running 64 64
May 11 → May 12 Tech On Site ▶ Running 1 65
Dispatch 0.4d
Holding 104.0d (excluded)
Coordinators 64.6d
Field Work 0.6d
Billing 1.3d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
104.0 days
Coordinators
64.6 days
Over SLA
Field Work
0.6 days
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Jun 30, 2026 Completed: May 12, 2026 (49 days early)
📅
168.7 days Total Age
⏱️
104.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
65.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 104.0 days stuck in "Ready for Release"
⏱️
Total Delay 65.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
104.0d
Scheduled
64.6d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/09/2026 SRobinson- Called Joseph Ines, +19177026597. Spike with Joseph and he confirmed the devices he stated 0302 is tough to schedule he will try and make it available for appointment but may need to be rescheduled. Dispatching Wo to Vivian for 05/11 @8:30am and sending confirmed email. 

02/02/2026 SRobinson- Sent email to inesj1@nychhc.org to confirm and schedule. 

🔧 Work Performed
EPIQ Elite Diagnostic Ultrasound System - IP 104831297 - SN US623B0302
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 104831297 - SN US623B0302
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302199
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 104.0 business days
👷
▶
3 Technician Assigned Feb 9, 2:07 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-05-11T12:30:00.000+0000
🗓️
Status: Scheduled by Shelby Robinson
From: Ready for Release
To: Scheduled
Duration in Previous: 155d 18h
🚨 65.0 business days
🔧
Status: Tech On Site by Vivian Hyde May 11, 6:04 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 91d 2h
🚗
Status: Tech Off Site by Vivian Hyde May 11, 9:40 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 3h 35m
⏱️
▶
2 4x Labor Added May 11, 10:31 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Vivian Hyde
From: Tech Off Site
To: Completed
Duration in Previous: 54m
🏁
Status: Closed by Vivian Hyde May 11, 10:43 PM
From: Completed
To: Closed
Duration in Previous: 8m
⏳ 3.2 business days
⏱️
▶
2 Labor Added May 14, 11:17 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 12h
📄
Status: Ready to Bill by Timothy Amburgey May 14, 5:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 53m
💰
Status: Invoiced by Josh Longway May 15, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 47m

Bottlenecks

Scheduled
Duration: 64.6 business days (threshold: 2.0 business days)
Exceeded by 62.6 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
May 11, 8:30 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03222632 Labor Open 2 $275.00 May 11, 10:31 PM
WL-03222633 Labor Open 0.5 $0.00 May 11, 10:31 PM
WL-03222634 Expenses Open 1 $0.00 May 11, 10:31 PM
WL-03222635 Travel Open 10 $0.00 May 11, 10:31 PM
WL-03226140 Labor Open 0.016666666666667 $38.00 May 14, 11:17 AM

Details