Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302200 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 NYU Langone Hospital Long Island — 259 1st St, Mineola NY, 11501

Sep 5, 2025 → Dec 15, 2025

✅ Completed
PC Per client agreement
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Dec 15)
⏸ 45d excluded (parts wait + holding)
✓ SLA Met (46d early)
Dispatch 0.4d
Holding 33.0d (excluded)
Coordinators 39.0d
Field Work 0.0d
Billing 4.5d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
33.0 days
Coordinators
39.0 days
Over SLA
Field Work
0.0 days
Billing
4.5 days
Over SLA
Created: Sep 5, 2025 Due: Jan 30, 2026 Completed: Dec 15, 2025 (46 days early)
📅
71.4 days Total Age
⏱️
39.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
40.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 251 days old
🚨
Primary Delay 39.0 days stuck in "Scheduled"
⏱️
Total Delay 40.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
33.0d
Scheduled
39.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.7d / 1.0d SLA
Ready to Bill
4.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/15/2025 RArnold -PWO canceled. Removed from Andre and closed with Planner labor.

10/22/2025 RArnold - Emailed Vlad to let him know Andre will be onsite 12/23 @ 4 pm

10/21/2025 RArnold- Called 516-993-2488 for Vladimir Aronsky. He said he does not care which day the device is scheduled as long as it is after 3 pm. I will need to call him the day before to ensure it will be available since it is in the OR. 

Vladimir.Aronsky@nyulangone.org

10/14/2025 RArnold - device was confirmed with Vladimir Aronsky. He did not think the probed were pm'ed I let him know it is under contract and he is going to look in it.

10/10/2025 RArnold- Sent another email. Still do not have confirmed contact for scheduling.

09/29/2025 RArnold - Sent another email to establish who contact for scheduling will be.

09/23/2025 RArnold - Per Allison device should be located in The OR is on the 4th Floor of the Hoag Pavillion. Provided emails but no numbers. Sent email t see who can assist.

Salvatore.Canepa@nyulangone.org

Pauline.Schachner@nyulangone.org

Emily.Peralta@nyulangone.org


09/09/2025 RArnold - Called 516-663-2664 for Allison Mihaltses to get contact for scheduling. Gentleman I spoke to took a message for me. Also sending email with SN#

allison.mihaltses@nyulangone.org

🔧 Work Performed
Planner Labor
⚠️ Problem Description
Transducer, X8-2t - IP 118831727 - SN F0LB3J
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302200
Type: PM
Priority: PC
0.9 business days
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 33.0 business days
👷
3 Technician Assigned Oct 22, 10:27 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-23T21:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 45d 14h
🚨 39.0 business days
🆕
5 Status: Entered Dec 15, 9:24 AM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Closed → Labor Added
👷
Technician Assigned by Rebecca Arnold
Technician: a0h5A00000GbkeQQAR, Fady Messak
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-15T05:00:00.000+0000
🏁
Status: Closed by Rebecca Arnold
From: Completed
To: Closed
Duration in Previous: 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Dec 15, 3:07 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5h 42m
4.5 business days
💰
Status: Invoiced by Josh Longway Dec 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 3d 12h

Bottlenecks

Scheduled
Duration: 39.0 business days (threshold: 2.0 business days)
Exceeded by 37.0 business days
Ready to Bill
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Dec 15, 12:00 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03037684 Labor Open 0.016666666666667 $38.00 Dec 15, 9:25 AM

Details