📍 NYU Langone Hospital Long Island — 259 1st St, Mineola NY, 11501
Sep 5, 2025 → Dec 15, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (31 biz days early)
Active: 35 biz days
Paused: 32 biz days
🕐 Clock stopped: Completed (Dec 15, 2025)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸32d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Oct 22, 2025
32 business days (not counted)
35d
▶ Clock Running
Status: Scheduled
Oct 22 → Dec 15, 2025
35 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Entered
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 35 of ? biz days used
Created: Sep 5, 2025Completed: Dec 15, 2025
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 5 → Sep 7
Created
▶ Running
0
0
Sep 7 → Oct 22
Ready for Release
⏸ Paused
32
—
Oct 22 → Dec 15
Scheduled
▶ Running
35
35
Dec 15 → Dec 15
Entered
▶ Running
0
35
Dec 15 → Dec 15
Assigned
▶ Running
0
35
Dec 15 → Dec 15
Scheduled
▶ Running
0
35
Dispatch0.4d
Holding32.0d (excluded)
Coordinators36.0d
Field Work0.0d
Billing4.5d
✓ SLA Met
Dispatch
0.4 days
Holding(excluded from total)
32.0 days
Coordinators
36.0 days
Over SLA
Field Work
0.0 days
Billing
4.5 days
Over SLA
Created: Sep 5, 2025
Due: Jan 30, 2026
Completed: Dec 15, 2025 (46 days early)
📅
67.4 daysTotal Age
⏱️
36.0d in ScheduledLongest Stage
🔄
6 transitionsStatus Changes
⚠️
37.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay36.0 days stuck in "Scheduled"
⏱️
Total Delay37.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
32.0d
Scheduled
36.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.7d / 1.0d SLA
Ready to Bill
4.5d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/15/2025 RArnold -PWO canceled. Removed from Andre and closed with Planner labor.
10/22/2025 RArnold - Emailed Vlad to let him know Andre will be onsite 12/23 @ 4 pm
10/21/2025 RArnold- Called 516-993-2488 for Vladimir Aronsky. He said he does not care which day the device is scheduled as long as it is after 3 pm. I will need to call him the day before to ensure it will be available since it is in the OR.
Vladimir.Aronsky@nyulangone.org
10/14/2025 RArnold - device was confirmed with Vladimir Aronsky. He did not think the probed were pm'ed I let him know it is under contract and he is going to look in it.
10/10/2025 RArnold- Sent another email. Still do not have confirmed contact for scheduling.
09/29/2025 RArnold - Sent another email to establish who contact for scheduling will be.
09/23/2025 RArnold - Per Allison device should be located in The OR is on the 4th Floor of the Hoag Pavillion. Provided emails but no numbers. Sent email t see who can assist.
09/09/2025 RArnold - Called 516-663-2664 for Allison Mihaltses to get contact for scheduling. Gentleman I spoke to took a message for me. Also sending email with SN#
allison.mihaltses@nyulangone.org
🔧Work Performed
Planner Labor
⚠️Problem Description
Transducer, X8-2t - IP 118831727 - SN F0LB3J
📞Call Description
PM - Contract - BG Required PM
📧
Email to confirm device is available
Completed Oct 22, 2025
📧
Send Reminder Email
Completed Oct 22, 2025
📞
Call
Completed Oct 21, 2025
10/21/2025 RArnold- Called 516-993-2488 for Vladimir Aronsky. He said he does not care which day the device is scheduled as long as it is after 3 pm. I will need to call him the day before to ensure it will be available since it is in the OR.
Vladimir.Aronsky@nyulangone.org
📧
Email: Philips ULS Preventive Maintenance - NYU Langone Hospital Long Island - Mineola, NY - WO-13025951
Completed Sep 9, 2025
To: allison.mihaltses@nyulangone.org
CC: central.scheduling@emsar.com; rebecca.arnold@emsar.com
BCC: rebecca.arnold@emsar.com
Attachment: Authorization Letter 2025.pdf
Subject: Philips ULS Preventive Maintenance - NYU Langone Hospital Long Island - Mineola, NY - WO-13025951
Body:
Hi Allison,
I am following up on a message I just left you. The device listed int his email is due for PM in December. This a appears to be the first PM so i do not have a good contact for scheduling, so I was hopin
📞
Live Call_ Left Message
Completed Sep 9, 2025
09/09/2025 RArnold - Called 516-663-2664 for Allison Mihaltses to get contact for scheduling. Gentleman I spoke to took a message for me. Also sending email with SN#
allison.mihaltses@nyulangone.org
📅
WO-01302200 - PM - Ultrasound - Mineola - NYU Langone Hospital Long Island
Dec 15, 2025 12:00am – 12:01am
Work Order: WO-01302200
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-13025951
Location: NYU Langone Hospital Long Island
Address: 259 1st St, Mineola, NY 11501
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: F0LB3J
Contact Name: Vladimir Aronsky
Contact Phone: (516) 993-2488
C
Timeline
📋
Work Order Created Sep 5, 5:01 PM
Work Order:WO-01302200
Type:PM
Priority:PC
⏳0.9 business days
✅
Status: Ready for Release by Mandy NewmanSep 6, 8:21 PM