Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302201 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Northeast Medical Group NEMG — 2 Sandy Desert Rd, Uncasville CT, 01969

Sep 5, 2025 → Mar 31, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (84 biz days early)
Active: 11 biz days
Paused: 128 biz days
🕐 Clock stopped: Canceled (Mar 31, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸128d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Mar 16, 2026
128 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 16 → Mar 31, 2026
11 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Entered
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 11 of ? biz days used
Created: Sep 5, 2025 Canceled: Mar 31, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Mar 16 Ready for Release ⏸ Paused 128 —
Mar 16 → Mar 31 Scheduled ▶ Running 11 11
Mar 31 → Mar 31 Entered ▶ Running 0 11
Dispatch 0.0d
Holding 128.3d (excluded)
Coordinators 12.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
128.3 days
Coordinators
12.0 days
Over SLA
Created: Sep 5, 2025 Due: Jul 30, 2026 Completed: Mar 31, 2026 (121 days early)
📅
139.4 days Total Age
⏱️
128.3d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
⚠️
10.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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At Risk - Monitor Closely
Canceled • 343 days old
🚨
Primary Delay 128.3 days stuck in "Ready for Release"
⏱️
Total Delay 10.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
128.3d
Scheduled
12.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/16/2026 mklose Thomas Tokarz confirmed Joseph June 15th. sent confirmation email, and ask to confirm poc

03/09/2026 mklose emailed Esposito, Kathleen <Kathleen.Esposito@YNHH.ORG>;

Cc: Gill, Cristin <Cristin.Gill@LMHOSP.ORG>; Tokarz, Thomas <thomas.tokarz@yale.edu>; offer Joseph June 15 or 16

⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 93614723 - SN US621F1645
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302201
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 17m
🚨 128.8 business days
📅
▶
3 Dispatch Scheduled Mar 16, 9:20 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 191d 16h
👷
Technician Assigned by Megan Klose
Technician: Joseph Nuovo
🚨 12.0 business days
🆕
Status: Entered by Mandy Newman Mar 31, 12:35 PM
From: Scheduled, Entered
To: Entered, Canceled
Duration in Previous: 15d 3h, 0m

Bottlenecks

Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Sep 5, 5:01 PM
Invoice #
N/A

Details