Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302203 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Vidalia Medical Associates — 200 Maple Dr, VIDALIA GA, 30474

Sep 5, 2025 → Feb 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (35 biz days early)
Active: 44 biz days
Paused: 59 biz days
🕐 Clock stopped: Completed (Feb 7, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸59d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Dec 3, 2025
59 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
38d
▶ Clock Running
Status: Scheduled
Dec 3 → Jan 29, 2026
38 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Entered
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 29 → Feb 6, 2026
6 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 6 → Feb 7, 2026
0 business days (counted)
Running total: 44 of ? biz days used
Created: Sep 5, 2025 Completed: Feb 7, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Dec 3 Ready for Release ⏸ Paused 59 —
Dec 3 → Dec 3 Ready for Scheduling ▶ Running 0 0
Dec 3 → Dec 3 Assigned ▶ Running 0 0
Dec 3 → Jan 29 Scheduled ▶ Running 38 38
Jan 29 → Jan 29 Entered ▶ Running 0 38
Jan 29 → Feb 6 Scheduled ▶ Running 6 44
Feb 6 → Feb 7 Tech On Site ▶ Running 0 44
Dispatch 0.1d
Holding 59.3d (excluded)
Coordinators 45.6d
Field Work 0.8d
Billing 1.4d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
59.3 days
Coordinators
45.6 days
Over SLA
Field Work
0.8 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Mar 30, 2026 Completed: Feb 7, 2026 (51 days early)
📅
103.4 days Total Age
⏱️
59.3d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
44.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 59.3 days stuck in "Ready for Release"
⏱️
Total Delay 44.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
59.3d
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
45.6d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/28/2026 Brod - sent email to Erica to see about having a FSE onsite for 02/06

12/03/2025 Mklose rcvd email from Erica, confirmed Feb 10th @noon,

12/02/2025 Mklose sent email to Erica Hardeman, updated PM information

12/01/2025 Mklose rcvd email from Tony, adv Erica will reach out to schedule. erica.hardeman@prevention.md

12/01/2025 Mklose called 912-537-9851, ext. 3033; Tony White. VM/ LVM offered 2/10/26 @12pm.

11/26/2025 Mklose called 912-537-9851; Jade Turner is no longer there. xfer to office manager. Tony VM, LVM

11/18/2025 Mklose called 912-537-9851; Office closed, sent email

11/10/2025 EMartin sent email to Jade Turner jade.turner@prevention.md for update on device

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 69523217 - SN US616C1165
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302203
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 19m
🚨 59.8 business days
📅
Status: Ready for Scheduling by Megan Klose Dec 3, 11:59 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 88d 19h
👷
▶
3 Technician Assigned Dec 3, 12:11 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 12m, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-02-10T17:00:00.000+0000
🚨 39.0 business days
🆕
Status: Entered by Brandi Rodriguez Jan 29, 12:59 PM
From: Scheduled
To: Entered
Duration in Previous: 57d 0h
👷
▶
4 Technician Assigned Jan 29, 1:11 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-02-06T06:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Entered
To: Scheduled
Duration in Previous: 11m
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-02-06T16:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Bruce Ballard Feb 6, 12:26 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 23h
⏱️
▶
2 5x Labor Added Feb 6, 8:27 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Bruce Ballard
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8h 2m, 0m
⏳ 3.4 business days
⏱️
▶
2 Labor Added Feb 11, 11:15 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 14h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 12, 3:52 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 4h
💰
Status: Invoiced by Josh Longway Feb 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 8m

Bottlenecks

Scheduled
Duration: 38.9 business days (threshold: 2.0 business days)
Exceeded by 36.9 business days
Scheduled
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
Feb 6, 11:00 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03096154 Labor Open 3 $0.00 Feb 6, 8:27 PM
WL-03096155 Labor Open 2 $275.00 Feb 6, 8:27 PM
WL-03096156 Labor Open 3 $0.00 Feb 6, 8:27 PM
WL-03096157 Travel Open 206 $0.00 Feb 6, 8:27 PM
WL-03096158 Travel Open 215 $0.00 Feb 6, 8:27 PM
WL-03100816 Labor Open 0.016666666666667 $38.00 Feb 11, 11:15 AM

Details