📍 Tufts University — 200 Westboro Rd, North Grafton MA, 01536
Sep 5, 2025 → Jun 1, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 25, 2026
✓ SLA Met (17 biz days early)
Active: 61 biz days
Paused: 121 biz days
🕐 Clock stopped: Completed (Jun 1, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸121d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Mar 5, 2026
121 business days (not counted)
61d
▶ Clock Running
Status: Scheduled
Mar 5 → Jun 1, 2026
61 business days (counted)
Running total: 61 of ? biz days used
Created: Sep 5, 2025Completed: Jun 1, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 5 → Sep 5
Created
▶ Running
0
0
Sep 5 → Mar 5
Ready for Release
⏸ Paused
121
—
Mar 5 → Jun 1
Scheduled
▶ Running
61
61
Dispatch0.0d
Holding121.3d (excluded)
Coordinators61.8d
Field Work0.0d
Billing1.4d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
121.3 days
Coordinators
61.8 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025
Due: Jun 25, 2026
Completed: Jun 1, 2026 (24 days early)
📅
182.4 daysTotal Age
⏱️
121.3d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
60.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay121.3 days stuck in "Ready for Release"
⏱️
Total Delay60.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
121.3d
Scheduled
61.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
03/05/2026 mklose POC Confirm April June 1st @noon.
03/03/2026 mklose 1st attempt email offer April June 1st
🔧Work Performed
PM
🔍Technician Findings
PM
⚠️Problem Description
EPIQ CVx Ultrasound System - IP 118745136 - SN US525B1281
📞Call Description
PM - Warranty - BG Required PM
📋
0-0-0
Completed Jun 11, 2026
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
Ultrasound - PM
a. Tools : Electrical Safety & Phantom – YES
b. Prontoforms – uploaded and correct template – YES
c. CSR – signed and uploaded to ServiceMax - YES
📧
Email: Authorized Service Partner, Philips ULS Preventive Maintenance - Tufts University - North Grafton, MA - WO-13076221
Completed Mar 3, 2026
To: nikki.raad@tufts.edu; megan.klose@emsar.com
CC: central.scheduling@emsar.com
BCC:
Attachment: ASP Authorization Letter EMSAR 10-02-2025 - signed.pdf
Subject: Authorized Service Partner, Philips ULS Preventive Maintenance - Tufts University - North Grafton, MA - WO-13076221
Body:
Good morning,
I am writing to you today as an Authorized Service Partner for Philips Healthcare with proposed dates & times for upcoming PMs.
Philips has partnered with EMSAR, as an extension of their ser
📅
WO-01302204 - PM - DD: 06/25/2026 - Ultrasound - North Grafton - Tufts University
Jun 1, 2026 12:00pm – 1:00pm
Work Order: WO-01302204
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-13076221
Location: Tufts University
Address: 200 Westboro Rd, North Grafton, MA 01536
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: US525B1281
Contact Name:
Contact Phone:
Contact Email:
Due Date: 6/25/2
Timeline
📋
Work Order Created Sep 5, 5:01 PM
Work Order:WO-01302204
Type:PM
Priority:PC
✅
Status: Ready for Release by Mandy NewmanSep 5, 5:20 PM