Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302205 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Tufts University — 200 Westboro Rd, North Grafton MA, 01536

Sep 5, 2025 → Aug 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (40 biz days early)
Active: 63 biz days
Paused: 163 biz days
🕐 Clock stopped: Completed (Aug 4, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸163d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → May 4, 2026
163 business days (not counted)
▶ Clock Running
Status: Assigned
May 4 → May 4, 2026
0 business days (counted)
Running total: 0 of ? biz days used
63d
▶ Clock Running
Status: Scheduled
May 4 → Aug 4, 2026
63 business days (counted)
Running total: 63 of ? biz days used
Created: Sep 5, 2025 Completed: Aug 4, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → May 4 Ready for Release ⏸ Paused 163 —
May 4 → May 4 Assigned ▶ Running 0 0
May 4 → Aug 4 Scheduled ▶ Running 63 63
Dispatch 0.0d
Holding 163.3d (excluded)
Coordinators 63.4d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
163.3 days
Coordinators
63.4 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Sep 30, 2026 Completed: Aug 4, 2026 (57 days early)
📅
226.4 days Total Age
⏱️
163.3d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
63.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 163.3 days stuck in "Ready for Release"
⏱️
Total Delay 63.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
163.3d
Scheduled
63.4d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.4d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/04/2026 mklose rcvd email from Julia, confirm April on August 4th @8am

05/04/2026 mklose sent 1st attempt email to Julia Grocer <Julia.Grocer@tufts.edu>

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 105289267 - SN US723B0754
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302205
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 19m
🚨 163.8 business days
👷
▶
3 Technician Assigned May 4, 4:59 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Megan Klose
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 240d 23h, 0m
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-08-04T12:00:00.000+0000
🚨 63.9 business days
⏱️
3x Labor Added Aug 4, 11:51 AM
Type: Labor, Travel
Status: Open
Qty: 2, 1, 45
✔️
▶
2 Status: Completed Aug 4, 5:04 PM
Status: Completed → Status: Closed
🏁
Status: Closed by April Nuovo
From: Completed
To: Closed
Duration in Previous: 4m
⏱️
Labor Added Aug 5, 9:20 AM
Type: Labor
Status: Open
Qty: N/A
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Aug 6, 1:32 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 20h
📄
Status: Ready to Bill by Timothy Amburgey Aug 6, 4:40 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 8m
💰
Status: Invoiced by Josh Longway Aug 7, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 20m

Bottlenecks

Scheduled
Duration: 63.4 business days (threshold: 2.0 business days)
Exceeded by 61.4 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
Aug 4, 8:00 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03319737 Labor Open 2 $275.00 Aug 4, 11:51 AM
WL-03319738 Labor Open 1 $0.00 Aug 4, 11:51 AM
WL-03319739 Travel Open 45 $0.00 Aug 4, 11:51 AM
WL-03321606 Labor Open - $38.00 Aug 5, 9:20 AM

Details