Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302206 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Nemours Milford — 101 Wellness Way, Milford DE, 19963

Sep 5, 2025 → Jul 21, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (27 biz days early)
Active: 61 biz days
Paused: 156 biz days
🕐 Clock stopped: Completed (Jul 22, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸156d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Apr 23, 2026
156 business days (not counted)
61d
▶ Clock Running
Status: Scheduled
Apr 23 → Jul 22, 2026
61 business days (counted)
Running total: 61 of ? biz days used
Created: Sep 5, 2025 Completed: Jul 22, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Apr 23 Ready for Release ⏸ Paused 156 —
Apr 23 → Jul 22 Scheduled ▶ Running 61 61
Dispatch 0.4d
Holding 156.0d (excluded)
Coordinators 61.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
156.0 days
Coordinators
61.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Aug 30, 2026 Completed: Jul 22, 2026 (39 days early)
📅
216.6 days Total Age
⏱️
156.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
60.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 156.0 days stuck in "Ready for Release"
⏱️
Total Delay 60.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
156.0d
Scheduled
61.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/06/2026 ARuby - (302) 679-2242 called Joe Walter to ask if we can reschedule this appointment. (mya asked him to confirm in the email, so thats why I called him) He asked me to call Mya to confirm but said that the rescheduled date will likely be fine. Called Mya Carney 302-298-7311 VM/LM sent Fu email to mya to reschedule for 7/21


04/23/2026 Rbailey - Rcvd email from Mya Carney Advising that this time would work, however the Location has been changed to the below and so the new time will be July 21 @10am. Sending Email and Dispatching WO

Nemours Children’s Health, Milford

101 Wellness Way

Milford, DE 19963


04/21/2026 Rbailey - Rcvd call from 302.551.9050 Eugenia for FU on the Device inquiring about who would schedule the PM


04/21/2026 Rbailey - Called 302.651.6645 for Mya Carney. NA Left VM to see if we work with Mya or Eugenia


04/21/2026 Rbailey - Called 302.551.9050 NA Left VM for FU to Eugenia


04/21/2026 Rbailey - Rcvd email from Melissa Gilmore Advising that Equipment should be from Echo and included Mya Carney. Mya provided the location of the equipment as being at 


Nemours Children’s Health, Milford

101 Wellness Way

Milford, DE 19963


Onsite Point of Contact Name: Eugenia Johnson (Nurse Manager)

Onsite Point of Contact Phone: 302.551.9050 (cell) 302.503.7775 (office)

Onsite Point of Contact Email: eugenia.johnson@nemours.org


04/17/2026 Rbailey - Sent 1st Attempt to Elliott, Lisa <Lisa.Elliott@nemours.org>; Walter, Joseph W. <Joseph.Walter@nemours.org> to propose Jason Yenser July 13 @ 830

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 100840650 - SN US123B0762
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302206
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 156.0 business days
👷
▶
3 Technician Assigned Apr 23, 1:50 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ricky Bailey
Scheduled For: 2026-07-21T14:00:00.000+0000
🗓️
Status: Scheduled by Ricky Bailey
From: Ready for Release
To: Scheduled
Duration in Previous: 228d 17h
🚨 61.0 business days
⏱️
4x Labor Added Jul 21, 9:50 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2, 3.5, 1, 135
✔️
Status: Completed by Jason Yenser Jul 21, 10:05 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 89d 8h, 0m
⏱️
Labor Added Jul 22, 8:41 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jul 23, 12:37 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 14h
📄
Status: Ready to Bill by Timothy Amburgey Jul 23, 4:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 52m
💰
Status: Invoiced by Josh Longway Jul 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 30m

Bottlenecks

Scheduled
Duration: 61.0 business days (threshold: 2.0 business days)
Exceeded by 59.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Jul 21, 10:00 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03302262 Labor Open 2 $275.00 Jul 21, 9:50 PM
WL-03302263 Labor Open 3.5 $0.00 Jul 21, 9:50 PM
WL-03302264 Expenses Open 1 $0.00 Jul 21, 9:50 PM
WL-03302265 Travel Open 135 $0.00 Jul 21, 9:50 PM
WL-03303737 Labor Open - $38.00 Jul 22, 8:41 PM

Details