Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302207 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Vidant Health - East Carolina University — 2100 Stantonsburg Rd., Greenville NC, 27834

Sep 5, 2025 → Apr 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (43 biz days early)
Active: 51 biz days
Paused: 108 biz days
🕐 Clock stopped: Completed (Apr 28, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸108d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Feb 16, 2026
108 business days (not counted)
51d
▶ Clock Running
Status: Scheduled
Feb 16 → Apr 28, 2026
51 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 28 → Apr 28, 2026
0 business days (counted)
Running total: 51 of ? biz days used
Created: Sep 5, 2025 Completed: Apr 28, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Feb 16 Ready for Release ⏸ Paused 108 —
Feb 16 → Apr 28 Scheduled ▶ Running 51 51
Apr 28 → Apr 28 Tech On Site ▶ Running 0 51
Dispatch 0.0d
Holding 108.3d (excluded)
Coordinators 51.0d
Field Work 0.7d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
108.3 days
Coordinators
51.0 days
Over SLA
Field Work
0.7 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Jun 30, 2026 Completed: Apr 28, 2026 (63 days early)
📅
159.4 days Total Age
⏱️
108.3d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
50.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 108.3 days stuck in "Ready for Release"
⏱️
Total Delay 50.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
108.3d
Scheduled
51.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
2.2d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/23/2026 Rharris: Emailed Zack Bullock Zachary.Bullock@ecuhealth.org who immediately confirmed scheduling change for Patty to be on site 4/28 to complete this PM 

02/16/2026 SRobinson- Zack emailed back and confirmed for 04/29 at 12pm. Dispatching WO and sending a confirmed email back.

02/16/2026 SRobinson- Sent email bak asking about 04/29 at 12pm or 05/01 at 12pm for Patty. 

02/16/2026 SRobinson- Sent 1st attempt email tozachary.bullock@ecuhealth.org to try and confirm. 

🔧 Work Performed
while onsite, went to ECHO dept., find device. Performed ULS PM and T&V per instructions successfully. Travel from site.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 81262647 - SN US719B0670
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302207
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 19m
🚨 108.8 business days
👷
▶
3 Technician Assigned Feb 16, 3:38 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-04-29T16:00:00.000+0000
🗓️
Status: Scheduled by Shelby Robinson
From: Ready for Release
To: Scheduled
Duration in Previous: 163d 23h
🚨 48.0 business days
📅
Dispatch Scheduled by Rhonda Harris Apr 23, 1:03 PM
Scheduled For: 2026-04-28T12:30:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Patricia Gordon Apr 28, 12:39 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 70d 20h
⏱️
▶
2 2x Labor Added Apr 28, 4:34 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Tech On Site
To: Completed
Duration in Previous: 3h 56m
🏁
Status: Closed by Patricia Gordon Apr 28, 6:02 PM
From: Completed
To: Closed
Duration in Previous: 1h 27m
⏳ 2.7 business days
⏱️
Labor Added Apr 30, 11:12 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 30, 11:18 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 17h
📄
Status: Ready to Bill by Timothy Amburgey Apr 30, 4:27 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 8m
💰
Status: Invoiced by Josh Longway May 1, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 33m

Bottlenecks

Scheduled
Duration: 51.0 business days (threshold: 2.0 business days)
Exceeded by 49.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Apr 28, 8:30 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03203951 Labor Open 2 $275.00 Apr 28, 4:34 PM
WL-03203952 Labor Open 0.25 $0.00 Apr 28, 4:34 PM
WL-03208897 Labor Open 0.016666666666667 $38.00 Apr 30, 11:12 AM

Details