Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302209 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Vidant Health - East Carolina University — 2100 Stantonsburg Rd., Greenville NC, 27834

Sep 5, 2025 → Apr 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (75 biz days early)
Active: 0 biz days
Paused: 148 biz days
🕐 Clock stopped: Completed (Apr 13, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸148d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Apr 13, 2026
148 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 13 → Apr 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Sep 5, 2025 Completed: Apr 13, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Apr 13 Ready for Release ⏸ Paused 148 —
Apr 13 → Apr 13 Assigned ▶ Running 0 0
Dispatch 0.0d
Holding 148.3d (excluded)
Billing 2.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
148.3 days
Billing
2.0 days
Over SLA
Created: Sep 5, 2025 Due: Jul 30, 2026 Completed: Apr 13, 2026 (108 days early)
📅
148.4 days Total Age
⏱️
148.3d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
3.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 343 days old
🚨
Primary Delay 148.3 days stuck in "Ready for Release"
⏱️
Total Delay 3.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
148.3d
Closed
3.4d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/13/2026 RArnold -Attached signed EL

04/13/2026 RArnold - Per Zack, this device was replaced last week and willSN: F0KYNV was replaced last week and will be shipped out of our inventory today" Sending EL

04/07/2026 YEspino Recieved a responce from Zack and he advised that the missing serial number is not in the ECHO lab but he advised that when Jan Measley returns she may be able to find it. So i sent a responce asking when Jan returns and what her contact info is. 


03/31/2026 YEspino Per email responce from Zack Bullock serial number:F0KYNV is still active onsite, serial number:B21CN8 has been replaced, & serial number:US519F0236 is not mentioned. So i will be following up on that serial number to see if it onsite or not and then go from there.


03/20/2026 YEspino First Attempt: Sent an email out to Jan Measley & Zachary Bullock to verify the device in question. Email: jmeasley@ecuhealth.org & Zachary.Bullock@ecuhealth.org

🔧 Work Performed
Exception Letter
⚠️ Problem Description
Transducer, X8-2t - IP 118560047 - SN F0KYNV
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302209
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 19m
🚨 148.8 business days
👷
▶
3 Technician Assigned Apr 13, 5:07 PM
Technician Assigned → Status: Assigned → Labor Added
👷
Status: Assigned by Rebecca Arnold
From: Ready for Release, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 219d 23h, 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
⏳ 3.9 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 16, 12:03 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 18h
💰
Status: Invoiced by Josh Longway Apr 17, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 15h 58m

Bottlenecks

Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03184128 Labor Open 0.016666666666667 $38.00 Apr 13, 5:08 PM

Details