Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302210 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Hunterdon Medical Center — 2100 Wescott Dr, Flemington NJ, 08822

Sep 5, 2025 → Jul 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (40 biz days early)
Active: 44 biz days
Paused: 160 biz days
🕐 Clock stopped: Completed (Jul 3, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸160d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Apr 29, 2026
160 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 0 of ? biz days used
44d
▶ Clock Running
Status: Scheduled
Apr 29 → Jul 3, 2026
44 business days (counted)
Running total: 44 of ? biz days used
Created: Sep 5, 2025 Completed: Jul 3, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Apr 29 Ready for Release ⏸ Paused 160 —
Apr 29 → Apr 29 Assigned ▶ Running 0 0
Apr 29 → Jul 3 Scheduled ▶ Running 44 44
Dispatch 0.0d
Holding 160.3d (excluded)
Coordinators 44.7d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
160.3 days
Coordinators
44.7 days
Over SLA
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Aug 30, 2026 Completed: Jul 3, 2026 (58 days early)
📅
204.4 days Total Age
⏱️
160.3d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
43.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 160.3 days stuck in "Ready for Release"
⏱️
Total Delay 43.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
160.3d
Assigned
0.6d / 0.5d SLA
Scheduled
44.1d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/25/2026 MKlose- POC confirm July 2 at 10am

06/25/2026 MKlose- sent email to see if Phil could complete July 2nd or week of 13th

04/29/2026 mklose rcvd email from Michael adv Phil on site July 8th

04/28/2026 YEspino Called 908-788-6117 to speak to anthony over the pm in question. Was able to speak to Anthony and he advised he is trying to confirm that this device is still oniste and scheduling with the dept. He advised he would reply via email with an update.


04/20/2026 mklose sent 1st attempt email to Anthony Celambrino <acelambrino@hhsnj.org>; Hubner, Michael <michael.hubner@philips.com>

🔧 Work Performed
PM Transducer, X8-2t - IP 101408556 - SN F07KQV
🔍 Technician Findings
PM Transducer, X8-2t - IP 101408556 - SN F07KQV
⚠️ Problem Description
Transducer, X8-2t - IP 101408556 - SN F07KQV
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302210
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 20m
🚨 160.8 business days
👷
▶
2 Technician Assigned Apr 29, 2:07 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Megan Klose
From: Ready for Release
To: Assigned
Duration in Previous: 235d 20h
🗓️
▶
2 Status: Scheduled Apr 29, 7:11 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-07-08T18:00:00.000+0000
🚨 39.6 business days
📅
Dispatch Scheduled by Megan Klose Jun 25, 1:43 PM
Scheduled For: 2026-07-02T14:00:00.000+0000
⚠️ 6.0 business days
⏱️
3x Labor Added Jul 2, 10:28 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 50
✔️
Status: Completed by Philmon Mehari Jul 2, 10:44 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 64d 3h, 0m
⏳ 2.2 business days
⏱️
Labor Added Jul 7, 11:22 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jul 7, 11:29 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 12h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 9, 4:16 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
💰
Status: Invoiced by Josh Longway Jul 10, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 43m

Bottlenecks

Assigned
Duration: 5.1 business hours (threshold: 4.0 business hours)
Exceeded by 1.1 business hours
Scheduled
Duration: 44.1 business days (threshold: 2.0 business days)
Exceeded by 42.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Philmon Mehari
Scheduled
Jul 2, 10:00 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03283140 Labor Open 1.5 $0.00 Jul 2, 10:28 PM
WL-03283141 Labor Open 1 $275.00 Jul 2, 10:28 PM
WL-03283142 Travel Open 50 $0.00 Jul 2, 10:28 PM
WL-03285402 Labor Open - $38.00 Jul 7, 11:22 AM

Details