Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302211 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 AtlantiCare Physician Group — 436 Chris Gaupp Dr, Galloway NJ, 08205

Sep 5, 2025 → Nov 26, 2025

✅ Completed
PC Per client agreement
Target: Dec 30, 2025
🕐 Clock stopped: Completed (Nov 26)
⏸ 74d excluded (parts wait + holding)
✓ SLA Met (34d early)
Dispatch 0.0d
Holding 53.3d (excluded)
Coordinators 5.6d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
53.3 days
Coordinators
5.6 days
Over SLA
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Dec 30, 2025 Completed: Nov 26, 2025 (34 days early)
📅
58.4 days Total Age
⏱️
53.3d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
7.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 251 days old
🚨
Primary Delay 53.3 days stuck in "Ready for Release"
⏱️
Total Delay 7.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
53.3d
Scheduled
5.6d / 2.0d SLA
Closed
4.1d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/19/2025 Cever received email from Kind, Tiffany <TKind@atlanticare.org> confirming FSE onsite for Nov 26th at 1 and 2:30

11/17/2025 Cvever received email from Muhlbaier, Christina <CMuhlbaier@atlanticare.org> for the devcies at the main site asking for nov 18th repllied asking if nov 26th would work for the 2 at chris gaupp

11/03/2025 Cever sent Date options to Kind, Tiffany <TKind@atlanticare.org> and Muhlbaier, Christina <CMuhlbaier@atlanticare.org>

09/09/2025 Cever per site prefer to be scheduled closer to Mouth due

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ 7C Ultrasound System - IP 72323218 - SN US517B1273
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302211
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 20m
🚨 53.8 business days
👷
▶
3 Technician Assigned Nov 19, 2:12 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 74d 21h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-26T18:00:00.000+0000
⚠️ 6.0 business days
⏱️
3x Labor Added Nov 26, 5:44 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 1.75, 126
✔️
Status: Completed by Jason Yenser Nov 26, 6:01 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 3h, 0m
⏳ 4.7 business days
⏱️
▶
2 Labor Added Dec 2, 9:59 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 16h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 4, 4:28 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 6h
💰
Status: Invoiced by Josh Longway Dec 5, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 32m
⚠️ 5.0 business days
🧾
Invoice Created Dec 11, 12:14 PM
Invoice Number: SM-248246

Bottlenecks

Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Closed
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Nov 26, 1:00 PM
Created
Sep 5, 5:01 PM
Invoice #
SM-248246

Work Details (4)

Name Type Status Qty Amount Date
WL-03021270 Labor Open 1.5 $275.00 Nov 26, 5:44 PM
WL-03021271 Labor Open 1.75 $0.00 Nov 26, 5:44 PM
WL-03021272 Travel Open 126 $0.00 Nov 26, 5:44 PM
WL-03023416 Labor Open 0.016666666666667 $38.00 Dec 2, 9:59 AM

Details