Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302213 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Northwell Greenwich Village Hospital — 200 W 13th Street, New York NY, 10011

Sep 5, 2025 → Mar 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 29, 2026
✓ SLA Met (31 biz days early)
Active: 33 biz days
Paused: 96 biz days
🕐 Clock stopped: Completed (Mar 17, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸96d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Jan 28, 2026
96 business days (not counted)
33d
▶ Clock Running
Status: Scheduled
Jan 28 → Mar 17, 2026
33 business days (counted)
Running total: 33 of ? biz days used
Created: Sep 5, 2025 Completed: Mar 17, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Jan 28 Ready for Release ⏸ Paused 96 —
Jan 28 → Mar 17 Scheduled ▶ Running 33 33
Dispatch 0.4d
Holding 96.0d (excluded)
Coordinators 33.8d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
96.0 days
Coordinators
33.8 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Apr 29, 2026 Completed: Mar 17, 2026 (43 days early)
📅
129.4 days Total Age
⏱️
96.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
33.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 96.0 days stuck in "Ready for Release"
⏱️
Total Delay 33.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
96.0d
Scheduled
33.8d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
1.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/09/2026 RArnold - Sent Reminder Email

01/28/2026 RArnold- Device confirmed by Eric Giambertone at Northwell Greenwich Village Hospital 200 W. 13th Street New York, NY 10012. Dispatching to Andre for 03/16 @ 9 am


01/27/2026 RArnold - Called 917-471-1150 for Rob. He got my email but he needs to loop CE contact to help with the scheduling. 


01/22/2026 RArnold - Called 917-471-1150 for Rob Sten. Per Agosh I need to contact him. Left a message. Sending email. 

rstern7@northwell.edu


01/15/2026 RArnold -Emailed Agosh for update on confirming SN# and Address. Offered 03/16 or 03/24 @ 9am for Andre


01/06/2026 Rbailey - Called 347.491.1974 Spoke with Agosh Gaur. He advised that he had been on the construction side but to send him an email and he would include accordingly

agaur@northwell.edu

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
Sparq Ultrasound System - IP 115052375 - SN US22511739
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302213
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 96.0 business days
📅
▶
3 Dispatch Scheduled Jan 28, 12:35 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 143d 17h
👷
Technician Assigned by Rebecca Arnold
Technician: Andre Samuda
🚨 34.0 business days
⏱️
▶
2 5x Labor Added Mar 17, 10:43 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 47d 21h, 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Mar 18, 12:36 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 1h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 19, 4:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 3h
💰
Status: Invoiced by Josh Longway Mar 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 30m

Bottlenecks

Scheduled
Duration: 33.8 business days (threshold: 2.0 business days)
Exceeded by 31.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Mar 16, 9:00 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03147062 Labor Open 1.75 $0.00 Mar 17, 10:43 AM
WL-03147063 Labor Open 2 $275.00 Mar 17, 10:43 AM
WL-03147064 Expenses Open 1 $0.00 Mar 17, 10:43 AM
WL-03147065 Expenses Open 1 $0.00 Mar 17, 10:43 AM
WL-03147066 Travel Open 26 $0.00 Mar 17, 10:43 AM
WL-03149085 Labor Open 0.016666666666667 $38.00 Mar 18, 12:36 PM

Details